can't add family members

[Samydpp91]

Plan

Premium

Country

Device

(Xiaomi 13 , Iphone 14 Pro, Huawei notebook)

Operating System

(Windows 11)

My Question or Issue

I have created an invitation link and it does not. you do not use the same address. have already changed the address 10 times without success

tried it with chrome, firefox and on the same pc , cell phone

[Maxim]

Hey @Samydpp91,

Thanks for reaching out.

Please share the exact error message they're getting when attempting to join the plan. 🙂

[Samydpp91]

this is the error message even though i copied the address from my account and pasted it there.

[Maxim]

Hey @Samydpp91,

Thanks for the screenshot.

Can you please make sure there aren't any special characters in the address as  " \ etc.?

Also, you could try entering a more simple address? For example, the one of a public building near you. If there is a number in front or behind the street name, try leaving it away.

Let me know how it goes 🙂

[Samydpp91]

Unfortunately without success. The same error occurs again and again.

Have now also tried at work.

Also does not go 😞

[Maxim]

Hey @Samydpp91,

Thanks for letting me know.

I recommend making sure you're not using any VPN or Proxy and are currently in the same country as set within your account. It's best to be at the same physical address as the plan owner (aka. your home address).

Let me know how it goes!