can't delete my premium subscription

[meg12]

I have been trying multiple times to delete my premium subscription, but with no success. I think the problem is that the bar where i should write my password to confirm the cancellation is missing. what can i do?

[Ox1]

Hello!
Please try using a different browser.
Tell me if it worked, please 😉 Have a great day!

[meg12]

Already used 3 different browsers: chrome, safari and firefox

[Ox1]

What about clearing your browser's cookies and cache?

[meg12]

Yup... nothing changed. 😞

[Ox1]

Can you please change your language to English and make the screenshot again? Thanks!

[meg12]

[Ox1]

Thanks! Can you please try to cancel it on another device (phone, tablet, another computer)?

[meg12]

nope... again nothing changes 😞 also the bar still doesn't appear.

[Ox1]

I've escalated this post to Spotify, they will have a look at it 😉
Sorry for the inconvenience. Have a great day!

[meg12]

Thanks! 🙂

[Adam_B]

Hey @meg12!

Thanks for posting this in our Community.

We'd like to see if this is a connection issue. What exactly happens when you click 'Cancel My Subscription' without entering a password?

If you reset your wireless router/try a different device over a different network, does that help?

In the meantime, I've seen that you're being helped by our email team.

They'll be able to help cancel your subscription.