Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

can't use my premium without Facebook?

can't use my premium without Facebook?

I have a premium account that i pay for every month but as soon as i deleted my Facebook and logged in on Spotify it asks me to get premium to listen to my music?! It is my lists n everything but no premium even if I still pay for it?! Need my music! How do I solve this?
Reply
1 Reply

Welcome to the Spotify Community!

 

Please read this guide that will help you troubleshoot why you aren't able to use your premium:

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

 

Skip to this section:

 

  • Check your subscription page. Be sure your status says 'You have an active Spotify Premiumsubscription'. 

If you are still having trouble, read the section about contacting support. 

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts