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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420920 Views
  • 965 replies
  • 108 likes
  • Account
  • 420920 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186265 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186265 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103405 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103405 Views
  • 69 replies
  • 10 likes

Changing Country Settings

I am still not able to change my country Settings from poland to germany as i moved a few months ago. I am not a premium user anymore and the country-settings field is inactive. Was listening to soundcloud the past few months because no one could hel...

  • Casual Listener
  • I am still not able to change my country Settings from poland to germany as i moved a few months ago.    I am not a premium user anymore and the country-settings field is inactive. &n...
  • Pete
  • Roadie
  • 312 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 312 Views
  • 3 replies
  • 0 likes

Solved!! Spotify desktop connection failed

I keep getting this error msg when I try to log in to my spotify from my desktop. I've followed all suggestions incl. generating new app password for facebook and even writing my facebook mail adress and facebook password in the ordinary login box. N...

  • Newbie
  • I keep getting this error msg when I try to log in to my spotify from my desktop. I've followed all suggestions incl. generating new app password for facebook and even writing my facebook mail adress...
  • MattSuda
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Playlists gone, e-mail forgot my password doesn't arrive

Case 02489743 After 4 e-mails I still haven't heard from you. I have a premium account. All my lists are gone. I can't log in, I need my username/password because the e-mail doesn't arrive when I choose forgot my password. Facebook gives me access to...

  • Casual Listener
  • Case 02489743 After 4 e-mails I still haven't heard from you. I have a premium account. All my lists are gone. I can't log in, I need my username/password because the e-mail doesn't arrive when I cho...
  • MattSuda
  • Spotify Star
  • 216 Views
  • 3 replies
  • 0 likes
  • Account
  • 216 Views
  • 3 replies
  • 0 likes

Add existing account to spotify family

Hello, I'm wondering if I can add an existing account to spotify family. The account does currently have a premium account. Can I add the account when the premium has ended? (The account is being paid for with giftcards.) Greetings

  • Casual Listener
  • Hello,   I'm wondering if I can add an existing account to spotify family. The account does currently have a premium account. Can I add the account when the premium has ended? (The account...
  • Pete
  • Roadie
  • 922 Views
  • 1 replies
  • 0 likes
  • Other
  • 922 Views
  • 1 replies
  • 0 likes

Account stolen

Hi! My account seems to have been stolen over night. The connected email and password has been changes. I can, however, log in with Facebook. This was how I found out that the email has been changed.Since I can't open a ticket through ordinary means,...

  • Newbie
  • Hi! My account seems to have been stolen over night. The connected email and password has been changes. I can, however, log in with Facebook. This was how I found out that the email has been change...
  • user-removed
  • Not applicable
  • 190 Views
  • 3 replies
  • 0 likes
  • 190 Views
  • 3 replies
  • 0 likes

Spotify through vodafone

I have recently got a vodafone contract In which I get 24 months free spotify premium. Vodafone have sent me the link to register this and when doing so I recieve an error message stating that there has been a problem. This has been going on for thre...

  • Casual Listener
  • I have recently got a vodafone contract In which I get 24 months free spotify premium. Vodafone have sent me the link to register this and when doing so I recieve an error message stating that there...
  • MattSuda
  • Spotify Star
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Solved!! Can't cancel premium account

Hi, I can't cancel my premium account. I'm logged in through Facebook. I don't have an option to cancel. It just shows the date when the service is going to be renewed. How can i cancel the subscription? Grtz Marco

  • Newbie
  • Hi,   I can't cancel my premium account. I'm logged in through Facebook. I don't have an option to cancel. It just shows the date when the service is going to be renewed.   ...
  • just_complainin
  • Casual Listener
  • 673 Views
  • 8 replies
  • 0 likes
  • 673 Views
  • 8 replies
  • 0 likes

When I try to log in with facebook I get the message "you already have an account with the email x"

I can't login to spotify with facebook because I keep getting the error messge "it looks like you already have an account with the email address xxx

  • Casual Listener
  • I can't login to spotify with facebook because I keep getting the error messge "it looks like you already have an account with the email address xxx
  • cliffoa
  • Casual Listener
  • 500 Views
  • 7 replies
  • 0 likes
  • Account
  • 500 Views
  • 7 replies
  • 0 likes

Deleting

Can you please delete my account?

  • Newbie
  • Can you please delete my account?
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Security
  • 197 Views
  • 1 replies
  • 0 likes

Spotify payment by phone?

I am trying to pay for premium via Boku for my mobile but when I go to choose a payment option it is not there. It appears on my friends account so why not mine?

  • Newbie
  • I am trying to pay for premium via Boku for my mobile but when I go to choose a payment option it is not there.   It appears on my friends account so why not mine?
  • MattSuda
  • Spotify Star
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

Wrong fb linked to another acc. Unable to cancel premium

I´ll try to explain me my best in english. I use on spotify an account from my sister but logged with my facebook account. I used it from years and recently upgraded it to premium. Everything worked great but now that i have try to cancel my premium ...

  • Newbie
  • I´ll try to explain me my best in english. I use on spotify an account from my sister but logged with my facebook account. I used it from years and recently upgraded it to premium.   Everyth...
  • MattSuda
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Wrong song keeps playing on the Spotify Web Player

Every time I click a song on any album by the band King's Kaleidoscope it only plays one song, the same track starts every time I click play on any song on any album. It's not just my computer and it's been that way for more than a week. The only way...

  • Casual Listener
  • Every time I click a song on any album by the band King's Kaleidoscope it only plays one song, the same track starts every time I click play on any song on any album. It's not just my computer and it...
  • danglosson
  • Casual Listener
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Unlimited?

Can't you subscribe for Unlimited anymore? I've been paying for my unlimited since 2012 and cause my VISA expired I had to re-subscribe but now I can't find unlimited anymore. I don't need any of the other "extra functions" you get for premium I just...

  • Newbie
  • Can't you subscribe for Unlimited anymore? I've been paying for my unlimited since 2012 and cause my VISA expired I had to re-subscribe but now I can't find unlimited anymore. I don't need any of the...
  • MattSuda
  • Spotify Star
  • 274 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 274 Views
  • 2 replies
  • 0 likes

Cancel Premium

I am trying to cancel my premium account, and for some reason my page isn't permitting this. I need it canceled before the 28th of Feb.

  • Newbie
  • I am trying to cancel my premium account, and for some reason my page isn't permitting this. I need it canceled before the 28th of Feb. 
  • MattSuda
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium
  • 197 Views
  • 1 replies
  • 0 likes

New phone and spotify pulls up but premium gone and songs gone? Help

I bought spotify on my old iPhone a couple days ago and I have a lot of songs and one play list and all of its gone. Also i tried to sign in both through Facebook an email and they both say free. I don't know how to get my songs and premium stuff bac...

  • Visitor
  • I bought spotify on my old iPhone a couple days ago and I have a lot of songs and one play list and all of its gone. Also i tried to sign in both through Facebook an email and they both say free. I d...
  • MattSuda
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Remove account

Hi There! I want to remove my spotify account because I don't need anymore. I tried to log in and search something in my account but there isn't any option to cancel my subscription.. Can anyone help me ?? Please...

  • Casual Listener
  • Hi There!   I want to remove my spotify account because I don't need anymore. I tried to log in and search something in my account but there isn't any option to cancel my subscri...
  • MattSuda
  • Spotify Star
  • 285 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 285 Views
  • 3 replies
  • 0 likes

Student Spotify

I'm trying to switch my account to spotify premium with the student discount and when I try clicking get it here on the student discount page, I know it should redirect me to log in and I should be able to have a place to insert my college, but it re...

  • Newbie
  • I'm trying to switch my account to spotify premium with the student discount and when I try clicking get it here on the student discount page, I know it should redirect me to log in and I should be a...
  • MattSuda
  • Spotify Star
  • 4546 Views
  • 4 replies
  • 0 likes
  • 4546 Views
  • 4 replies
  • 0 likes

Solved!! Facebook account

I have just created a premium account on spotify as I was logged in through Facebook. How can I change this so I can create an account only on spotify ? I don't want it to go through Facebook !? In any event the email address on my Facebook is now in...

  • Casual Listener
  • I have just created a premium account on spotify as I was logged in through Facebook. How can I change this so I can create an account only on spotify ? I don't want it to go through Facebook !? In a...
  • MattSuda
  • Spotify Star
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

I Can not change my credit card information

I need to change my credit card information as I got a new one, but it is not possible to do in my account. The letters/figures in the card number box etc is gray and not possible to write over. Do you have any clue how to solve this problem. If not ...

  • Newbie
  • I need to change my credit card information as I got a new one, but it is not possible to do in my account. The letters/figures in the card number box etc is gray and not possible to write over. Do y...
  • MattSuda
  • Spotify Star
  • 440 Views
  • 5 replies
  • 0 likes
  • 440 Views
  • 5 replies
  • 0 likes

Solved!! paying premium, but Account Thomas its free since today

Hi,I got a premium account for several years and since yesterday everything worked fine. Today my account says I am a free user and asks me to update to premium, although I paid successfully on January 30. How can I fix this?thanks

  • Casual Listener
  • Hi, I got a premium account for several years and since yesterday everything worked fine. Today my account says I am a free user and asks me to update to premium, although I paid successfully on J...
  • herrkorn
  • Casual Listener
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes