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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285152 Views

529 replies

34 likes

Account
Free
  • 285152 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13577 Views

6 replies

11 likes

Security
  • 13577 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539415 Views

990 replies

114 likes

Account
  • 539415 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129515 Views

74 replies

12 likes

Account
Login
Premium
  • 129515 Views
  • 74 replies
  • 12 likes

Solved!! Does spotify premium works in southeast asia?

I have a premium subscription, and im travelling for southeast asia for the next 5 months, i would like to know if is spotify available to be used with an internet connection there? thxs

Newbie

I have a premium subscription, and im travelling for southeast asia for the next 5 months, i would like to know if is spotify available to be used with an internet connection there?   thxs

MattSuda

Spotify Star

1788 Views

1 replies

0 likes

Subscription
  • 1788 Views
  • 1 replies
  • 0 likes

Can't change my country!

I have recently moved to Belgium from the US. I cannot use spotify anymore because after 14days, you can't use it anymore abroad. Now, I wanted to change my country in my profile to be able to use spotify from now on here in Belgium. But I can't, I a...

Newbie

I have recently moved to Belgium from the US. I cannot use spotify anymore because after 14days, you can't use it anymore abroad. Now, I wanted to change my country in my profile to be able to use sp...

MattSuda

Spotify Star

205 Views

1 replies

0 likes

Account
  • 205 Views
  • 1 replies
  • 0 likes

Unauthorized Charges

You Made two Unauthorized charges to my credit card: one for $29.- USD and another for $140.- USD. Please tell my how I can contact somebody in Spotify to check this charges Thank youRafael Gudino

Newbie

You Made two Unauthorized charges to my credit card: one for $29.- USD and another for $140.- USD. Please tell my how I can contact somebody in Spotify to check this charges   Thank you Rafae...

MichaelW

Community Legend

329 Views

1 replies

0 likes

Account
  • 329 Views
  • 1 replies
  • 0 likes

Solved!! What if I cancel my premium subscription?

If I cancel my premium subscription it will be available until the end or it will stop working from the moment i cancel it?

Newbie

If I cancel my premium subscription it will be available until the end or it will stop working from the moment i cancel it?

MattSuda

Spotify Star

265 Views

1 replies

0 likes

Account
Premium
Subscription
  • 265 Views
  • 1 replies
  • 0 likes

pissed about a duplicate acct!!! charged twice for it

When it was time to update my card it made it as if I had started a brand new acct, still being on my own acct. Then it still said I needed to update and when I did that it charged me on that date and then charged me again today. They took it out on ...

Visitor

When it was time to update my card it made it as if I had started a brand new acct, still being on my own acct. Then it still said I needed to update and when I did that it charged me on that date an...

user-removed

Not applicable

222 Views

3 replies

0 likes

  • 222 Views
  • 3 replies
  • 0 likes

Accounts mixed up?

When I log in on Spotify (with my facebookaccount) I don't see my own account but the account of a friend of mine. He has a spotify premium account. Sometimes I used his account. Ofcourse with permission.It looks like my facebookaccount is linked to ...

Newbie

When I log in on Spotify (with my facebookaccount) I don't see my own account but the account of a friend of mine. He has a spotify premium account. Sometimes I used his account. Ofcourse with permis...

meahtenoha

Spotify

510 Views

1 replies

0 likes

Account
  • 510 Views
  • 1 replies
  • 0 likes

Please Help! All playlists and premium magically disappeared.

So I was messing around with my spotify settings yesterday and I honestly dont know what I did but I got disconnected from spotify and upon logging back in all my playlists, saved music and premium were all gone! Its weird because I can search my use...

Casual Listener

So I was messing around with my spotify settings yesterday and I honestly dont know what I did but I got disconnected from spotify and upon logging back in all my playlists, saved music and premium w...

erm5349

Casual Listener

295 Views

2 replies

0 likes

Windows
  • 295 Views
  • 2 replies
  • 0 likes

Why can't my premium account work on my iPod

I have my original spotify account on my iPhone and I installed spotify on my iPod 5 generation and it won't work as premium it doesn't let me listen to it offline its says error or try again I only have my account logged onto my iPhone and iPod. How...

Newbie

I have my original spotify account on my iPhone and I installed spotify on my iPod 5 generation and it won't work as premium it doesn't let me listen to it offline its says error or try again I only ...

meahtenoha

Spotify

215 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 215 Views
  • 1 replies
  • 0 likes

Helpppppp

I have subscribed to premium and accident deleted the app now I can't log in or remember any of my emails addressesHow can.i sort this

Newbie

I have subscribed to premium and accident deleted the app now I can't log in or remember any of my emails addresses How can.i sort this

meahtenoha

Spotify

178 Views

1 replies

0 likes

Account
Login
Premium
  • 178 Views
  • 1 replies
  • 0 likes

Connect on all devices not working

HI, I've tweeted @spotifyCares about this but got no reply. So hopefully my post here will get an answer. Spotify has suddenly stopped connecting on all my devices. iPad, iPhone, PC, Mac and even the Web Player in all browsers. I thought it might hav...

Casual Listener

HI, I've tweeted @spotifyCares about this but got no reply. So hopefully my post here will get an answer. Spotify has suddenly stopped connecting on all my devices. iPad, iPhone, PC, Mac and even the...

safffalee

Casual Listener

440 Views

2 replies

0 likes

Account
  • 440 Views
  • 2 replies
  • 0 likes

I can't activate my premium account :( What do I do?

I payed using my debt/atm card and I was notified that it has already been charged but I still cant activate my acct. I already reinstalled and did the usuall measure but still nothing

Newbie

I payed using my debt/atm card and I was notified that it has already been charged but I still cant activate my acct. I already reinstalled and did the usuall measure but still nothing 😞

Daniel

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

no me hicieron válida la oferta.

Contraté premium por la oferta de 3 meses por 29mxn. Pero no me la hicieron válida y me aplicaron el costo de $99 por un mes. Nunca he tenido premium anteriormente.

Newbie

Contraté premium por la oferta de 3 meses por 29mxn. Pero no me la hicieron válida y me aplicaron el costo de $99 por un mes. Nunca he tenido premium anteriormente.

MattSuda

Spotify Star

216 Views

1 replies

0 likes

Free
Premium
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Problem Applying Student Discount after Verification

I've gone to the student discount verification page and it says I've been verified. Then it says click here to start using the discount. When I click on it then it takes me back to my account page and the subscription details reflect the $9.99 cost. ...

Visitor

I've gone to the student discount verification page and it says I've been verified. Then it says click here to start using the discount. When I click on it then it takes me back to my account page an...

MattSuda

Spotify Star

816 Views

10 replies

1 likes

Premium
Subscription
  • 816 Views
  • 10 replies
  • 1 likes

Telia to Movistar

Hey, I've always been using Spotify through my mobile subsrciption to Telia in Denmark. Now, I'm going to Spain for an unknown period of time and want to bring Spotify with me. Can I just switch to Movistar in Spain without losing any of my playlists...

Newbie

Hey,   I've always been using Spotify through my mobile subsrciption to Telia in Denmark. Now, I'm going to Spain for an unknown period of time and want to bring Spotify with me. Can I just sw...

MattSuda

Spotify Star

335 Views

2 replies

0 likes

Subscription
  • 335 Views
  • 2 replies
  • 0 likes

Duplicate accounts, can they be merged?

Hello, I have just discovered that I have two accounts. One is kmjones77 and the other is kenjones12345. I have been using kenjones12345 for the few months. Today I logged into the old account kmjones77 and I linked it Facebook which seems to have de...

Music Fan

Hello,   I have just discovered that I have two accounts. One is kmjones77 and the other is kenjones12345. I have been using kenjones12345 for the few months. Today I logged into the old accou...

MattSuda

Spotify Star

371 Views

2 replies

0 likes

Account
Login
  • 371 Views
  • 2 replies
  • 0 likes

Solved!! over.payment

I have been charged..7 times. from. December 6.

Casual Listener

I have been charged..7 times. from. December 6.

MattSuda

Spotify Star

576 Views

2 replies

0 likes

Premium
  • 576 Views
  • 2 replies
  • 0 likes

Account has been messed up for a while

I have created this account with spotify and have had no end of problems. But the most recent is that I deleted Spotify's access to my facebook account and it has whiped my account completly. All my play lists, all my songs and even my premium. All b...

Regular

I have created this account with spotify and have had no end of problems.   But the most recent is that I deleted Spotify's access to my facebook account and it has whiped my account completly...

MattSuda

Spotify Star

570 Views

9 replies

0 likes

  • 570 Views
  • 9 replies
  • 0 likes

Solved!! subscriptions

Hi, can i obtein with prepay cards of google play or iTunes spotify premium?

Casual Listener

Hi, can i obtein with prepay cards of google play or iTunes spotify premium?

MattSuda

Spotify Star

458 Views

3 replies

0 likes

  • 458 Views
  • 3 replies
  • 0 likes

Solved!! Hiding my email from my public profile

How do I hide my email from my public profile? I don't want it shown, but I don't see anything to hide it. And I mean on here, this website, not regular Spotify. Thank you. Also, if this is in the wrong category, please tell me and I'll move it, or a...

Casual Listener

How do I hide my email from my public profile? I don't want it shown, but I don't see anything to hide it. And I mean on here, this website, not regular Spotify. Thank you. 🙂   Also, if ...

MattSuda

Spotify Star

15931 Views

3 replies

0 likes

Account
  • 15931 Views
  • 3 replies
  • 0 likes

Solved!! 7 day trial ending how do u cancel ?

My 7 day trial.ends tomorrow. But how do I cancel for good ?

Newbie

My 7 day trial.ends tomorrow. But how do I cancel for good ?

MattSuda

Spotify Star

841 Views

1 replies

0 likes

Subscription
  • 841 Views
  • 1 replies
  • 0 likes