charged after subscription was canceled and a day earlier than i should have been.

[nubel1]

Hi I logged in today to see that my bank account was overdrawn due to the fact that you guys had charged me for my canceled premium subscription. I would like it to be known that I had pre cancelled my account a month ago so that this wouldn't happen. Also the date my subscription was supposed to end was on 3/17/15 and i was charged on 3/16/15. Now because of this my bank i seeking overdraft fees from me and i have not been responded to through my email from Spotify. My case number is #02592106

[MattSuda]

Support usually replies within 24-48 hours.

If you still have not gotten a reply:

Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

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