cannot login, cannot change password

cannot login, cannot change password


I want to login on spotify (tried phone and desktop), my password is not recognized, so I want to reset it. I get the following message (dutch):

De gebruikersnaam of het e-mailadres dat je hebt opgegeven kan niet worden gekoppeld aan een actieve Spotify-account.


Which translates to my username or email address is not connected to an active Spotify account.


When I want to register it says the email address is already in use.


I used to have facebook account but deleted it, but I'm feeling certain I didn't use facebook to register for spotify. 


I really want my account with my main emai laddress to work, please help me.

1 Reply


Hey @zeynab,


I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.


I hope this helps!

MaximSpotify Star
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