Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
This is unacceptable. Also there are not any extra safety like 2-step protection but a simple notification is a must for an application like this. It took 2 weeks until I realize that someone using my account and just by luck I realized it today. I r...
Hi, I signed up for the free trial then converted to Premium when it ended. I was billed at the end of August, but neither my Mac desktop app nor my Android phone app shows me as a Premium subscriber. I have followed all the suggested troubleshooting...
My wife is logged in to Spotify Premium which obviously she is paying for but she has got a new phone and would like to change the login over. We can't remember how we set up her login. All we have is her display name.Is there any way I can retrieve ...
PlanPremiumCountryUS DeviceSamsung Note 8, Window ApplicationsOperating SystemWindows 10 My Question or Issue I live in Pennsylvania. While visiting a friend in California, I connected Spotify to his BeoPlay A6 speaker from my Note 8 cell phone. Now ...
My Question or Issue I started with a User account and upgraded it to Premium. Now I have an Artist account as well which is not Premium. Both are "mine" so my question would be, if it's possible to merge them to have both with Premium?Or do I have t...
Help me Spotify! I had a premium account and suddenly when I wanted to log in again with my facebook account, I got a new free one..Now I can't access to my premium account but it still exists.. What can I do?I lost all my playlist podcast and downlo...
Hello, today I found out that some weird playlists appeared in my collection, I´m sure i didn´t add them. Is there any way to find out from what devices was used to log in to my account?PlanFreeCountry CZEDeviceAndroid Phone, Windows, PS 4Operating S...
PlanPremiumCountryMexico DeviceSamsung Galaxy S7 edge, Macbook Pro My Question or IssueHello, My playlists and all my songs are disappered. It looks like someone else entered into my account and delete everything and inserted some albums of artists t...
I changed my Spotify Community email but i still get notifications on the OLD address! https://community.spotify.com/t5/user/myprofilepage/tab/personal-profile:email Also, i've changed the Spotify PROFILE email to the new one. Is this a BUG of the Co...
Planpremiun/familyCountry canada My Question or Issuemy son got a new phone, when he tries to log in through facebook (which is how is account is set up) it logs into my facebook account and not his facebook account. there is no option to change the ...
PlanPremiumCountryCanada Device(iPhone X, Macbook Pro late 2016, iMac) My Question or IssueI've noticed on my previously played artists many EDM artists or certain playlists that I've never listened to.Additionally, my phone often tells me whether I ...
Hey Spotify, Is there any chance that a business can buy 100x 1 month Premium ECards for a discounted rate in Australia? Why?For promotional purposes, rewarding consumers, partners, employees, etc. I see that there is a bulk purchase platform named C...
Hi there, I am having issues with Spotify showing the right email address from Facebook. I changed my email on Facebook 3 months ago. I made a Spotify account 1 month ago and upgraded to Premium. For some reason Spotify somehow found the email addres...
Good afternoon, I need help accessing my Spotify account. I am attending school out of the country (outside USA). My location currently does not have Spotify. I received a message yesterday that You can only use Spotify abroad for 14 days. I’ve used ...
I know it should usually work to go to link.playstationmusic.com/spotify to remove my spotify account from my PS4 but is does not and I think it‘s because the linked spotify account was deleted/closed a while ago.So on link.playstationmusic.com it on...
please help me to reset a password. I don’t remember I sign up before. Now I wanted to try free plan, but I couldn’t use my email to sign up an account. PlanFree Countrysingapore Device(iPhone 7)Operating SystemIos My Question or Issue
i want to reset my password so i can log in on my playstation. for some weird reason only that email for resetting my password i don't receive. i have requested the email many times over and over again but i dont get it in my mailbox or spambox. the ...
Just now my spotify got crazy. I was listening on my tv at sound level 8/100. Nice cozy music. Then song changed to Thief - Ansel Elgort, sound went to 80. I stopped ,it started again and again. Then I had to unplugged the tv. And checked it on compu...
PlanFreeCountryUK DeviceMacbook 2017, OnePlus 6 Operating SystemAndroid 8.1 & MacOS 10.13 My Question or Issue I appear to have two accounts with the same email address. One with a long numeric username and one with a username I chose (the account I ...
Meu convite da erro pro membro que estou tentando adicionar no plano familiar, assim q confirma o endereço da erro da aceitação.