Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanFamiliar PremiumCountry MexicoDeviceMoto G6 PlusOperating SystemAndroid 8 My Question or Issue Today I bought this new cellphone and installed Spotify, when I logged in with my Facebook data, the app used a picture that is not on my Facebook or p...
This is a garbage feature that is just extremely intrusive. Make it opt-out, but there has to be an option. It's incredibely anoying and it trashes the user experience. If the user wants to see the video they go to youtube. I personally don't know an...
Hello, I need to find the email linked to my username in order to be able to reset the password. Unfortunatly, we only have the username, and when we use the "reset the password interface", we enter the username but the instructions to reset the pass...
Soy premium, pero no logro encontrar el email con el que me di de alta y buscar mis recibos, al intentar cambiar contraseña me dice que mi id de usuario no existe! (y lo estoy poniendo tal cual esta en la app donde dice: Has iniciado sesion como ****...
PlanPremiumCountry DeviceSamsung Galaxy A5, Acer Swift laptopOperating SystemAndroid and Windows 10 My Question or Issue My recently played artists are not showing on either of my devices, or for my friends. I have reinstalled Spotify on both devices...
PlanFree (im broke)Country New ZealandDeviceAcer laptopOperating SystemWindows 10 My Question or Issue I have numerous issues, so I'm going to list them.1. Due to the childhood username that I created (as I'm sure many of us did), I wanted to create ...
So I created an acoount but when I signed up I created my own username and password but whenever I try to sign in.It does not take the user name I created which is (victoriaacardenas) but instead shows an error which leaves me to sign up with my emai...
Hello,My problem is that since yesterday i can't log in to my main Spotify account which e-mail is *snip*. It's very strange because even my saved password in web browser and apps shows invalid password or email after submit. Recovering password show...
Mitään seuraavista tiedoista ei tarvita. Kuitenkin mitä enemmän annat, sitä helpompaa on meidän yrittää auttaa.SuunnitelmaPremiumMaa Finland LaiteHonor PlayKäyttöjärjestelmäAndroid Kysymykseni tai kysymykseniI don't remember my email address and I ca...
PlanPremiumCountry USDeviceiPhone 6S+, desktop appOperating SystemiOS 10, windows 7 My Question or IssueEarlier this week I was logged out on my desktop and when I tried logging back in it didn't recognize my email. I tried recovering it but couldn't...
My Question or Issue Yesterday I tried logging into my account. Said I had the wrong password. I sent for a reset. Got the email and tried resetting. Didn’t work. Now I’m getting told my email is not associated with an account. I looked through Spoti...
PlanPremiumCountryMexicoDeviceIPhone XROperating SystemIOS 12.1.2 My Question or IssueMy streaming randomly ends and starts playing a random playlist which I've never listened to before (Always the same one) and it says it's playing from a Web Browse...
Hello, My problem is that as of today I can't log in to my main Spotify account which is named "TakashioKazama" (I created this one just to be able to post on this forum). When I'm using the PC it accepts my log in data, shows me the screen normal sc...
Hello, Today I tried to login to my spotify account as I recently had to reinstall spotify due to some issues. I forgot my password and when I tried to enter the username (I forgot the email) It told me "The username you provided is not associated wi...
PlanFreeCountry Spain to UkraineDevice Operating Systemandroid My Question or Issue I can't enter in my spotify account, as I see i have been in Ukraine more than 2 weeks I am in Ukraine and I will be here for a year, I am trying to change my country...
PlanPlano Familiar PremiumCountry Brasil Operating SystemAndroid My Question or Issue Olá,Eu sou o administrador do meu plano familiar e no meu dispositivo android aparece a opção para importar suas músicas locais, mas os membros do meu plano não pos...
I'm trying to find exactly what song was playing at 12:34 a.m. on 1/27/18. It's the moment my son was born and the music had been turned down so I couldn't here. There's nothing in my recent history. PlanPremiumCountry US DeviceMacBook Pro
PlanFree/PremiumCountry USADeviceIphone 6SOperating SystemIOS My Question or Issue I have tried resetting the password for an account associated with the username dpatel98 numerous times and each time the link does not work. Also I can only get the r...
PlanPremiumCountry Canada My Question or Issue As I listen to music, at random, spotify will start to play music from the same artist (Nekfeu) and fill the queue with his songs. I empty the queue, but it always seems to be comming back. It is alway t...
My Question or Issue I had a premium Spotify account through Facebook. I deleted my Facebook but forgot to cancel my Spotify premium and create a new one before my Facebook was disabled. I created this free account but cannot access my old account ev...