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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 335907 Views
  • 890 replies
  • 105 likes
  • Account
  • 335907 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1148070 Views
  • 119 replies
  • 110 likes
  • Account
  • 1148070 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86140 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86140 Views
  • 68 replies
  • 9 likes

Solved!! Someone breaks into my account and there are no notifications

This is unacceptable. Also there are not any extra safety like 2-step protection but a simple notification is a must for an application like this. It took 2 weeks until I realize that someone using my account and just by luck I realized it today. I r...

  • Newbie
  • This is unacceptable. Also there are not any extra safety like 2-step protection but a simple notification is a must for an application like this. It took 2 weeks until I realize  that someone u...
  • osornios
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 370 Views
  • 1 replies
  • 0 likes

Billed for Premium account, but not showing as Premium

Hi, I signed up for the free trial then converted to Premium when it ended. I was billed at the end of August, but neither my Mac desktop app nor my Android phone app shows me as a Premium subscriber. I have followed all the suggested troubleshooting...

  • Casual Listener
  •   Hi,   I signed up for the free trial then converted to Premium when it ended. I was billed at the end of August, but neither my Mac desktop app nor my Android phone app shows me as a P...
  • Jose_M
  • Spotify Star
  • 410 Views
  • 7 replies
  • 1 likes
  • Account
  • 410 Views
  • 7 replies
  • 1 likes

Logged in but can't remember what email I used

My wife is logged in to Spotify Premium which obviously she is paying for but she has got a new phone and would like to change the login over. We can't remember how we set up her login. All we have is her display name.Is there any way I can retrieve ...

  • Casual Listener
  •   My wife is logged in to Spotify Premium which obviously she is paying for but she has got a new phone and would like to change the login over.  We can't remember how we set up her l...
  • BelP
  • Songwriter
  • 274 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 274 Views
  • 3 replies
  • 0 likes

Device across country hijacking software

PlanPremiumCountryUS DeviceSamsung Note 8, Window ApplicationsOperating SystemWindows 10 My Question or Issue I live in Pennsylvania. While visiting a friend in California, I connected Spotify to his BeoPlay A6 speaker from my Note 8 cell phone. Now ...

  • Newbie
  • Plan Premium Country US  Device Samsung Note 8, Window Applications Operating System Windows 10   My Question or Issue  I live in Pennsylvania.  While visiting a friend ...
  • Jose_M
  • Spotify Star
  • 168 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 168 Views
  • 1 replies
  • 1 likes

Artist and User Account, just one of them is Premium

My Question or Issue I started with a User account and upgraded it to Premium. Now I have an Artist account as well which is not Premium. Both are "mine" so my question would be, if it's possible to merge them to have both with Premium?Or do I have t...

  • Newbie
  •   My Question or Issue  I started with a User account and upgraded it to Premium. Now I have an Artist account as well which is not Premium. Both are "mine" so my question would be, if it...
  • Jose_M
  • Spotify Star
  • 188 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 188 Views
  • 1 replies
  • 1 likes

Lost my premium account with all playlist

Help me Spotify! I had a premium account and suddenly when I wanted to log in again with my facebook account, I got a new free one..Now I can't access to my premium account but it still exists.. What can I do?I lost all my playlist podcast and downlo...

  • Newbie
  • Help me Spotify!   I had a premium account and suddenly when I wanted to log in again with my facebook account, I got a new free one.. Now I can't access to my premium account but it still ex...
  • Jose_M
  • Spotify Star
  • 169 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 169 Views
  • 1 replies
  • 1 likes

Account breach?

Hello, today I found out that some weird playlists appeared in my collection, I´m sure i didn´t add them. Is there any way to find out from what devices was used to log in to my account?PlanFreeCountry CZEDeviceAndroid Phone, Windows, PS 4Operating S...

  • Newbie
  • Hello,   today I found out that some weird playlists appeared in my collection, I´m sure i didn´t add them. Is there any way to find out from what devices was used to log in to my account? Pl...
  • Jose_M
  • Spotify Star
  • 222 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 222 Views
  • 1 replies
  • 1 likes

My playlists and all my songs are disappered. ( someone hacked my account )

PlanPremiumCountryMexico DeviceSamsung Galaxy S7 edge, Macbook Pro My Question or IssueHello, My playlists and all my songs are disappered. It looks like someone else entered into my account and delete everything and inserted some albums of artists t...

  • Casual Listener
  • Plan Premium Country Mexico   Device Samsung Galaxy S7 edge, Macbook Pro     My Question or Issue Hello,  My playlists and all my songs are disappered. It looks like so...
  • Loxer
  • Spotify Star
  • 661 Views
  • 3 replies
  • 0 likes
  • Account
  • 661 Views
  • 3 replies
  • 0 likes

Community email change does not work!

I changed my Spotify Community email but i still get notifications on the OLD address! https://community.spotify.com/t5/user/myprofilepage/tab/personal-profile:email Also, i've changed the Spotify PROFILE email to the new one. Is this a BUG of the Co...

  • Music Fan
  •   I changed my Spotify Community email but i still get notifications on the OLD address! https://community.spotify.com/t5/user/myprofilepage/tab/personal-profile:email   A...
  • Jose_M
  • Spotify Star
  • 313 Views
  • 5 replies
  • 1 likes
  • Account
    Other
  • 313 Views
  • 5 replies
  • 1 likes

Solved!! son can't log in

Planpremiun/familyCountry canada My Question or Issuemy son got a new phone, when he tries to log in through facebook (which is how is account is set up) it logs into my facebook account and not his facebook account. there is no option to change the ...

  • Casual Listener
  •   Plan premiun/family Country canada       My Question or Issue my son got a new phone, when he tries to log in through facebook (which is how is account is set up) it log...
  • jechamb
  • Casual Listener
  • 282 Views
  • 2 replies
  • 0 likes
  • Login
  • 282 Views
  • 2 replies
  • 0 likes

Someone else is using my Spotify account

PlanPremiumCountryCanada Device(iPhone X, Macbook Pro late 2016, iMac) My Question or IssueI've noticed on my previously played artists many EDM artists or certain playlists that I've never listened to.Additionally, my phone often tells me whether I ...

  • Newbie
  •   Plan Premium Country Canada  Device (iPhone X, Macbook Pro late 2016, iMac)     My Question or Issue I've noticed on my previously played artists many EDM artists or c...
  • Loxer
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 202 Views
  • 1 replies
  • 0 likes

Bulk Purchase Spotify ECard

Hey Spotify, Is there any chance that a business can buy 100x 1 month Premium ECards for a discounted rate in Australia? Why?For promotional purposes, rewarding consumers, partners, employees, etc. I see that there is a bulk purchase platform named C...

  • Newbie
  • Hey Spotify,   Is there any chance that a business can buy 100x 1 month Premium ECards for a discounted rate in Australia?   Why? For promotional purposes, rewarding consumer...
  • Maxim
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • Other
  • 501 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not updating Facebook email

Hi there, I am having issues with Spotify showing the right email address from Facebook. I changed my email on Facebook 3 months ago. I made a Spotify account 1 month ago and upgraded to Premium. For some reason Spotify somehow found the email addres...

  • Casual Listener
  •   Hi there,   I am having issues with Spotify showing the right email address from Facebook. I changed my email on Facebook 3 months ago. I made a Spotify account 1 month ago and upgrade...
  • josdehaes
  • Regular
  • 7119 Views
  • 6 replies
  • 0 likes
  • Account
  • 7119 Views
  • 6 replies
  • 0 likes

Account login out help!!!!

Good afternoon, I need help accessing my Spotify account. I am attending school out of the country (outside USA). My location currently does not have Spotify. I received a message yesterday that You can only use Spotify abroad for 14 days. I’ve used ...

  • Newbie
  • Good afternoon, I need help accessing my Spotify account. I am attending school out of the country (outside USA). My location currently does not have Spotify. I received a message yesterday that...
  • Maxim
  • Spotify Star
  • 636 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 636 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove deleted Spotify account from PS4

I know it should usually work to go to link.playstationmusic.com/spotify to remove my spotify account from my PS4 but is does not and I think it‘s because the linked spotify account was deleted/closed a while ago.So on link.playstationmusic.com it on...

  • Visitor
  • I know it should usually work to go to link.playstationmusic.com/spotify to remove my spotify account from my PS4 but is does not and I think it‘s because the linked spotify account was deleted/close...
  • Guido
  • Spotify Legend
  • 2052 Views
  • 1 replies
  • 0 likes
  • Account
  • 2052 Views
  • 1 replies
  • 0 likes

Superuser Contribution App appeared error when I login with Fb, reset password link has error too. How to reset?

please help me to reset a password. I don’t remember I sign up before. Now I wanted to try free plan, but I couldn’t use my email to sign up an account. PlanFree Countrysingapore Device(iPhone 7)Operating SystemIos My Question or Issue

  • Casual Listener
  • please help me to reset a password. I don’t remember I sign up before. Now I wanted to try free plan, but I couldn’t use my email to sign up an account.    Plan Free   Country si...
  • Guido
  • Spotify Legend
  • 356 Views
  • 3 replies
  • 0 likes
  • Login
  • 356 Views
  • 3 replies
  • 0 likes

Superuser Contribution password reset

i want to reset my password so i can log in on my playstation. for some weird reason only that email for resetting my password i don't receive. i have requested the email many times over and over again but i dont get it in my mailbox or spambox. the ...

  • Newbie
  • i want to reset my password so i can log in on my playstation. for some weird reason only that email for resetting my password i don't receive. i have requested the email many times over and over aga...
  • Guido
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't logout from all devices

Just now my spotify got crazy. I was listening on my tv at sound level 8/100. Nice cozy music. Then song changed to Thief - Ansel Elgort, sound went to 80. I stopped ,it started again and again. Then I had to unplugged the tv. And checked it on compu...

  • Casual Listener
  • Just now my spotify got crazy. I was listening on my tv at sound level 8/100. Nice cozy music. Then song changed to Thief - Ansel Elgort, sound went to 80. I stopped ,it started again and again. Then...
  • Guido
  • Spotify Legend
  • 281 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 281 Views
  • 2 replies
  • 0 likes

Superuser Contribution Two accounts with the same email address

PlanFreeCountryUK DeviceMacbook 2017, OnePlus 6 Operating SystemAndroid 8.1 & MacOS 10.13 My Question or Issue I appear to have two accounts with the same email address. One with a long numeric username and one with a username I chose (the account I ...

  • Casual Listener
  • Plan Free Country UK   Device Macbook 2017, OnePlus 6   Operating System Android 8.1 & MacOS 10.13   My Question or Issue   I appear to have two accounts with the...
  • Guido
  • Spotify Legend
  • 296 Views
  • 4 replies
  • 0 likes
  • Account
  • 296 Views
  • 4 replies
  • 0 likes

Solved!! Problemas com plano familiar

Meu convite da erro pro membro que estou tentando adicionar no plano familiar, assim q confirma o endereço da erro da aceitação.

  • Casual Listener
  • Meu convite da erro pro membro que estou tentando adicionar no plano familiar, assim q confirma o endereço da erro da aceitação.    
  • Arrison
  • Casual Listener
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 239 Views
  • 1 replies
  • 0 likes