Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • captn_kyo
  • Newbie
  • 236317 Views
  • 379 replies
  • 22 likes
  • Account
    Free
  • 236317 Views
  • 379 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12612 Views
  • 6 replies
  • 11 likes
  • Security
  • 12612 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 527011 Views
  • 988 replies
  • 113 likes
  • Account
  • 527011 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127667 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127667 Views
  • 74 replies
  • 12 likes

Session closed every time i acess my android

PlanPremiumCountry SpainDeviceIphone and Android My Question or Issue Every time i access my android spotify, the session was closed and need to sign again. It appens some days ago. Why spotify doesn't maintain my session open ?

  • Casual Listener
  • Plan Premium Country  Spain Device Iphone and Android   My Question or Issue  Every time i access my android spotify, the session was closed and need to sign again. It appens s...
  • Billy-J
  • Spotify Star
  • 481 Views
  • 5 replies
  • 0 likes
  • Login
  • 481 Views
  • 5 replies
  • 0 likes

Superuser Contribution Artwork fullscreen doesn't work

Operating SystemS7 edge,Oreo My Question or Issue I have a premium spotify account but I do not have full screen artwork yet. Does anyone know how to solve?

  • Casual Listener
  • Operating System S7 edge,Oreo   My Question or Issue  I have a premium spotify account but I do not have full screen artwork yet. Does anyone know how to solve?
  • Guido
  • Spotify Legend
  • 868 Views
  • 7 replies
  • 0 likes
  • Account
    Other
    Premium
  • 868 Views
  • 7 replies
  • 0 likes

Superuser Contribution iPhone App continuously logging me out

PlanPremiumCountry USDeviceiPhoneXrOperating SystemiOS 12 My Question or Issue I keep getting logged out of the spotify app. Before any developers tell me to restart my device delete the app and re-install deleted the iPhone off my devices I have don...

  • Casual Listener
  • Plan Premium Country  US Device iPhoneXr Operating System iOS 12   My Question or Issue  I keep getting logged out of the spotify app. Before any developers tell me to restar...
  • Guido
  • Spotify Legend
  • 1463 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
  • 1463 Views
  • 9 replies
  • 0 likes

Solved!! Some songs don't want to start playing

Some songs don't want to start playing (Premium account) mostly old songs. Radio also - failed to load

  • Casual Listener
  • Some songs don't want to start playing (Premium account) mostly old songs. Radio also - failed to load 😞
  • Billy-J
  • Spotify Star
  • 686 Views
  • 3 replies
  • 0 likes
  • Premium
  • 686 Views
  • 3 replies
  • 0 likes

Spotify redeem code

I recently redeemed a $30 gift card but im seeing no options on how to use it also Im still being charged each month so I assume its not doing anything. Could someone explain whats going on ?

  • Newbie
  •   I recently redeemed a $30 gift card but im seeing no options on how to use it also Im still being charged each month so I assume its not doing anything. Could someone explain whats going on ?
  • Maxim
  • Spotify Star
  • 16018 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 16018 Views
  • 1 replies
  • 0 likes

Hi I want to know why I was charged twice in the one month.

i want to know why I was charged twice in one month, on the 20th of January and then again today. Can you please tell me how to rectify this situation. I don’t want to be overcharged, I feel like I have to keep a very close eye on when my Spotify is ...

  • Newbie
  • i want to know why I was charged twice in one month, on the 20th of January and then again today.  Can you please tell me how to rectify this situation.  I don’t want to be overcharged, I...
  • OneByBoo
  • Roadie
  • 521 Views
  • 1 replies
  • 0 likes
  • Account
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution FB email change hasn’t updated on Spotify

PlanFreeCountryUnited StatesDeviceiPhone 7Operating SystemiOS 12 My Question or IssueI’m using Spotify through my Facebook account. About a year ago I changed my Facebook email, and I didn’t realize Spotify hadn’t updated to that new email. I have al...

  • Visitor
  • Plan Free Country United States Device iPhone 7 Operating System iOS 12   My Question or Issue I’m using Spotify through my Facebook account. About a year ago I changed my Facebook ema...
  • Guido
  • Spotify Legend
  • 556 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 556 Views
  • 1 replies
  • 0 likes

Can't login

Before this account, I had another account but about two days ago, it just went dead. I went to the Spotify app and I was logged out and when I tried to login it just would say incorrect password or username, even though I know it was correct. After,...

  • Newbie
  • Before this account, I had another account but about two days ago, it just went dead. I went to the Spotify app and I was logged out and when I tried to login it just would say incorrect password or ...
  • PigeonXtreme
  • Composer
  • 443 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 443 Views
  • 1 replies
  • 0 likes

Laís Morais (?) hacked my account

PlanPremiumCountryBrazilDeviceHP notebook idk the modelOperating SystemWindows 10 My Question or Issue This called "Lais" that i never saw in my life, hacked my Spotify Account, retired my mom and my two aunts who live in my house, and put her in thi...

  • Newbie
  •     Plan Premium Country Brazil Device HP notebook idk the model Operating System Windows 10   My Question or Issue  This called "Lais" that i never saw in my lif...
  • Bittencourt
  • Spotify Star
  • 573 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 573 Views
  • 1 replies
  • 0 likes

Recently played history has people I didn't listen to

When I check my recent histroy on spotify it has weird arties I've never heard of named "Lex Poss" who has 7 followers but 200-300k listens per song. Yes I have changed my password and forgoten all devices and signed out of everywhere, what else more...

  • Casual Listener
  • When I check my recent histroy on spotify it has weird arties I've never heard of named "Lex Poss" who has 7 followers but 200-300k listens per song. Yes I have changed my password and forgoten all d...
  • samgan1337
  • Casual Listener
  • 3250 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 3250 Views
  • 2 replies
  • 0 likes

Problem with premium student subscription

My Question or Issue I have a premium student subscription and the last renew didn't go through because i now have a new credit card, and the last one (to wich my account was linked) is empty.So i receved the notice of failed payment and i procedeed ...

  • Newbie
  •   My Question or Issue  I have a premium student subscription and the last renew didn't go through because i now have a new credit card, and the last one (to wich my account was link...
  • Maxim
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 330 Views
  • 1 replies
  • 0 likes

Playlists wont go into secret

I've tried multiple times to hide playlists by right clicking and choosing "make secret" however they still all show up publicly.I have tried from Windows 10 and Android.Please help.

  • Newbie
  • I've tried multiple times to hide playlists by right clicking and choosing "make secret" however they still all show up publicly. I have tried from Windows 10 and Android. Please help.  ...
  • Brunelicia
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
  • 356 Views
  • 1 replies
  • 0 likes

Account Hacked

PlanPremiumCountry USADevice(iPhone XOperating SystemiOS 12.2 My Question or Issue My account got hacked. From one minute to the next i was kicked out of my account on my phone. Using my same credentials it wouldn’t let me log back in. I logged into ...

  • Casual Listener
  •   Plan Premium Country  USA Device (iPhone X Operating System iOS 12.2   My Question or Issue  My account got hacked. From one minute to the next i was kicked out of my...
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
  • 274 Views
  • 1 replies
  • 0 likes

Received a "Unusual Activity" email from Spotify - in French

PlanPremiumCountryCanada DeviceDesktopOperating SystemiOS, Windows My Question or Issue I received an email from no-reply@spotify.com telling me to reset my password because there was 'unusual activity' on my account. The email also came to me in Fre...

  • Newbie
  • Plan Premium Country Canada   Device Desktop Operating System iOS, Windows   My Question or Issue  I received an email from no-reply@spotify.com telling me to reset my passw...
  • Brunelicia
  • Community Legend
  • 7515 Views
  • 1 replies
  • 0 likes
  • Security
  • 7515 Views
  • 1 replies
  • 0 likes

Facebook deleted - can't log in - support doesn't help

Hi, sorry english is not my main language This is a new account I had to create to write here and contact "support". I deleted my facebook account and now I can't log in to my real spotify premium account anymore.It is a spotify family account and se...

  • Visitor
  • Hi,   sorry english is not my main language 🙂   This is a new account I had to create to write here and contact "support".    I deleted my facebook account and now I can't ...
  • ollij1
  • Newbie
  • 372 Views
  • 2 replies
  • 0 likes
  • Login
  • 372 Views
  • 2 replies
  • 0 likes

Solved!! Spotify followers arrangement

I've been lurking on somebody's spotify profile because we haven't been talking and I miss him... And in his spotify followers list, there's one person who used to be at the bottom of the list, but now the person's moving up higher as time goes by. I...

  • Newbie
  • I've been lurking on somebody's spotify profile because we haven't been talking and I miss him... And in his spotify followers list, there's one person who used to be at the bottom of the list, but n...
  • Maxim
  • Spotify Star
  • 6070 Views
  • 1 replies
  • 2 likes
  • Account
  • 6070 Views
  • 1 replies
  • 2 likes

Logged into friends Spotify now it’s linked to everything!!!

My Question or Issue so I got a new iPhone the other day and before I could log onto my Spotify account my friend decided to log it to there’s. not a problem I thought until now!! I’m now logged into all of his social media outlets I can’t share on I...

  • Newbie
  • My Question or Issue   so I got a new iPhone the other day and before I could log onto my Spotify account my friend decided to log it to there’s. not a problem I thought until now!! I’m now lo...
  • OneByBoo
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
  • 342 Views
  • 1 replies
  • 0 likes

How to change a Facebook account to a e-mail account

PlanPremium for students My Question or Issue I want to delete my Facebook account permanently but unfortunately I opened my Spotify via Facebook and I use the account with the plan premium for students. I have quite long playlist and I do not want t...

  • Visitor
  • Plan Premium for students     My Question or Issue  I want to delete my Facebook account permanently but unfortunately I opened my Spotify via Facebook and I use the account with ...
  • Maxim
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 428 Views
  • 1 replies
  • 0 likes

Solved!! "Close accout" button doesn't work

"Close accout" button doesn't work.I am trying to close my account, but clicking "Close account" button just redirects back to 1st step. https://support.spotify.com/lt/contact-spotify-support/ Tried multiple times on multiple browsers, usually same r...

Capture.PNG Screenshot_1.png
  • Visitor
  • "Close accout" button doesn't work. I am trying to close my account, but clicking "Close account" button just redirects back to 1st step.    https://support.spotify.com/lt/contact-spotif...
  • EthanS1
  • Community Legend
  • 1278 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1278 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New releases not showing in ios app

I am notable to access new releases in the ios app It just shows the message "an error occurred" Anyone else getting this? I'm on Premium on the UK on an iPhone 6 Plus running ios 12

  • Casual Listener
  • I am notable to access new releases in the ios app   It just shows the message "an error occurred"   Anyone else getting this?  I'm on Premium on the UK on an iPhone 6 Plus runnin...
  • Peter
  • Spotify Legend
  • 4553 Views
  • 10 replies
  • 0 likes
  • Other
  • 4553 Views
  • 10 replies
  • 0 likes