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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75913 Views

28 replies

0 likes

  • 75913 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93300 Views

9 replies

2 likes

Account
Login
  • 93300 Views
  • 9 replies
  • 2 likes

Paying for premium but showing up as free on my profile

Plan: Premiumcanada Device: iPhone 6S Operating SystemIOS 12.1.4 hey so I got my premium subscription through my mobile service provider (Fido) and the first 6 months were free with the Premium version. I am now paying the 9.99$ a month on my Fido Bi...

Newbie

Plan: Premium canada   Device: iPhone 6S  Operating System IOS 12.1.4    hey so I got my premium subscription through my mobile service provider (Fido) and the fi...

Brunelicia

Community Legend

455 Views

1 replies

0 likes

Account
Free
Premium
  • 455 Views
  • 1 replies
  • 0 likes

Can't listen to Albums when offline

PlanPremiumCountryGermany DeviceHuawei P20 lite Operating SystemAndroid My Question or IssueI have Spotify Premium for over a year now and I always could listen to downloaded albums even when I was offline. Since the update on the 06.02.19 came out, ...

Casual Listener

Plan Premium Country Germany   Device Huawei P20 lite  Operating System Android    My Question or Issue I have Spotify Premium for over a year now and I always could li...

Erikktoo

Casual Listener

593 Views

1 replies

0 likes

Premium
  • 593 Views
  • 1 replies
  • 0 likes

Removing Song From Playlist iPhones

PlanPremiumCountry United StatesDeviceiPhone 7Operating SystemiOS 10 My Question or IssueSince the recent update it makes it almost impossible to remove songs from a playlist on your iPhone. It used to show in green which song was playing so that you...

Casual Listener

Plan Premium Country  United States Device iPhone 7 Operating System iOS 10   My Question or Issue Since the recent update it makes it almost impossible to remove songs from a pla...

Therk

Casual Listener

2532 Views

2 replies

2 likes

Other
  • 2532 Views
  • 2 replies
  • 2 likes

Account disappeared after failed password reset attempts

Plan: FreeCountry: USDevice: iPhone SE App, desktop browser (Windows 10), desktop app (Windows 10)My Question or Issue: Hello! Yesterday evening, my normal Spotify account (the account I'm posting on is not the one stuck) required me to re-log in, an...

Casual Listener

Plan: Free Country: US Device: iPhone SE App, desktop browser (Windows 10), desktop app (Windows 10) My Question or Issue:   Hello! Yesterday evening, my normal Spotify account (t...

Jose_M

Spotify Star

1348 Views

4 replies

0 likes

Account
Login
  • 1348 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have a Premium account linked to a Facebook account that no longer exists.

I have a Premium account linked to a Facebook account that no longer exists. I can not connect to spotify anymore. how to do ? thank you

Visitor

 I have a Premium account linked to a Facebook account that no longer exists. I can not connect to spotify anymore. how to do ? thank you

Guido

Spotify Legend

681 Views

4 replies

0 likes

Account
  • 681 Views
  • 4 replies
  • 0 likes

App plays music I don't like and didn't request

PlanFree/PremiumCountry My Question or Issue My app opens by itself and plays music I don't like. I listen to metal and the app will open itself up and play justJu beiber or Drake. Really annoying.

Newbie

Plan Free/Premium Country   My Question or Issue  My app opens by itself and plays music I don't like. I listen to metal and the app will open itself up and play justJu beiber or Drake...

Brunelicia

Community Legend

412 Views

1 replies

0 likes

Account
  • 412 Views
  • 1 replies
  • 0 likes

cannot login, cannot change password

I want to login on spotify (tried phone and desktop), my password is not recognized, so I want to reset it. I get the following message (dutch):De gebruikersnaam of het e-mailadres dat je hebt opgegeven kan niet worden gekoppeld aan een actieve Spoti...

Newbie

I want to login on spotify (tried phone and desktop), my password is not recognized, so I want to reset it. I get the following message (dutch): De gebruikersnaam of het e-mailadres dat je hebt op...

Maxim

Spotify Star

1487 Views

1 replies

0 likes

Account
Login
  • 1487 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot log into my account

PlanFreeCountryCyprus DeviceRazer Blade 15Operating SystemWindows 10 My Question or IssueHey there, I've just recently moved to Cyprus and have been using Spotify very often abroad as I move frequently (being a digital nomad). Last time was in 2018 w...

Casual Listener

Plan Free Country Cyprus  Device Razer Blade 15 Operating System Windows 10   My Question or Issue Hey there, I've just recently moved to Cyprus and have been using Spotify very o...

Katerina

Spotify Legend

33430 Views

5 replies

3 likes

Account
Free
Login
  • 33430 Views
  • 5 replies
  • 3 likes

Solved!!Superuser Contribution Problem hacked account

EnglishHi, I have a problem with Spotify security ...Today is the second time I find another device that I do not know, so my profile has been hacked, also I am also logged in with Facebook, I hope they do not even take that password.However there is...

Newbie

 English Hi, I have a problem with Spotify security ... Today is the second time I find another device that I do not know, so my profile has been hacked, also I am also logged in with Facebook...

Katerina

Spotify Legend

3859 Views

2 replies

1 likes

Account
  • 3859 Views
  • 2 replies
  • 1 likes

Accounts from Facebook

Help me please!! I have an old account that is a premium account and it's not set up with a username I never would have created (I looked up the username through my laptop). I'm assuming that username was created through me creating my account with F...

Visitor

Help me please!!  I have an old account that is a premium account and it's not set up with a username I never would have created (I looked up the username through my laptop). I'm assuming that ...

user-removed

Not applicable

632 Views

2 replies

0 likes

Account
  • 632 Views
  • 2 replies
  • 0 likes

Spotify premium cancel

Hi! I am Fatih Dalgıç. I can not use my premium account dghfatih gmail I forget spotify password and e mail password. Please help me.. I am paying money every month and I can not use my account((( I want to cancel my account. My account is: dghfatih ...

Visitor

    Hi! I am Fatih Dalgıç. I can not use my premium account dghfatih gmail I forget spotify password and e mail password. Please help me.. I am paying money every month and I can not use ...

OneByBoo

Roadie

396 Views

1 replies

0 likes

Account
  • 396 Views
  • 1 replies
  • 0 likes

Duplicated track in an artist

PlanFreeCountryPhilippinesDeviceRedmi 6aOperating SystemAndroid Oreo My Question or IssueOn our artist account, we had a duplicate of our song Binibini. How can we remove the duplicate? Please help us to fix the problem asap.

Newbie

Plan Free Country Philippines Device Redmi 6a Operating System Android Oreo   My Question or Issue On our artist account, we had a duplicate of our song Binibini. How can we remov...

OneByBoo

Roadie

463 Views

1 replies

0 likes

Account
Free
  • 463 Views
  • 1 replies
  • 0 likes

Updates to Terms and Conditions of Use useless

As a practical matter, the "Updates to Terms and Conditions of Use" email is useless to me, and I suspect just about everyone else who doesn't want to read the whole thing. What should be offered us is a separate listing of the changes, or at least t...

Regular

As a practical matter, the "Updates to Terms and Conditions of Use" email is useless to me, and I suspect just about everyone else who doesn't want to read the whole thing. What should be offered us ...

highstream

Regular

639 Views

2 replies

0 likes

Free
  • 639 Views
  • 2 replies
  • 0 likes

Solved!! Cobrança indevida de R$ 10,00

Ao trocar de cartão o Spotify realizou uma cobrança de R$ 10,00. Fui pesquisar e pelo forúm descobri que essa cobrança era um processo normal e depois de 1 a 3 dias esse dinheiro era devoldido. Mas eu troquei de cartão no domingo e até agora dinheiro...

Casual Listener

Ao trocar de cartão o Spotify realizou uma cobrança de R$ 10,00. Fui pesquisar e pelo forúm descobri que essa cobrança era um processo normal e depois de 1 a 3 dias esse dinheiro era devoldido. Mas e...

BrenoLeme

Casual Listener

738 Views

1 replies

0 likes

Account
  • 738 Views
  • 1 replies
  • 0 likes

Solved!! PLANO FAMILIA

boa noite,fiz um plano familia e nao consigo adicionar um membro da familia. Ja tive esse mesmo plano, com essas mesmas pessoas, mas o pagamento atrasou e tive que mudar de cartao de credito cadastrado no spotfy e reeadicionar todos os membros novame...

Casual Listener

    boa noite, fiz um plano familia e nao consigo adicionar um membro da familia.   Ja tive esse mesmo plano, com essas mesmas pessoas, mas o pagamento atrasou e tive que mudar de...

Bittencourt

Spotify Star

1062 Views

5 replies

0 likes

Account
  • 1062 Views
  • 5 replies
  • 0 likes

My plan is associated with partner

PlanPremiumCountryCanada Device(iPhone 7 amd 6S)Operating System(iOS 10) My Question or IssueMy plan is associated with Rogers, I recently got an SMS stating effective Feb.13 my spofity won't work, and I need to update the bill payment method and I d...

Newbie

Plan Premium Country Canada   Device (iPhone 7 amd 6S) Operating System (iOS 10)   My Question or Issue My plan is associated with Rogers, I recently got an SMS stating effective...

Brunelicia

Community Legend

744 Views

1 replies

0 likes

Premium
  • 744 Views
  • 1 replies
  • 0 likes

Update Spotify With Updated Facebook Name

PlanPremiumCountry USDeviceS8+Operating System My Question or Issue I updated my name on my facebook account, my Spotify account is linked with my facebook, I logged out & back in to my Spotify account, but Spotify still shows my old facebook name?

Newbie

Plan Premium Country  US Device S8+ Operating System     My Question or Issue  I updated my name on my facebook account, my Spotify account is linked with my facebook, I...

Maxim

Spotify Star

612 Views

1 replies

0 likes

Account
  • 612 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Transfer music listening data to another account

My dad have been using my Spotify (premium) account for a couple years and he recently decided to register his own account. However he wants all the music he collected these years on my account be transferred to his new account. Is this transfer poss...

Casual Listener

My dad have been using my Spotify (premium) account for a couple years and he recently decided to register his own account. However he wants all the music he collected these years on my account be tr...

Guido

Spotify Legend

39324 Views

3 replies

2 likes

Account
  • 39324 Views
  • 3 replies
  • 2 likes

Superuser Contribution Old Profile pic from Facebook STILL on my Discover Weekly

I've already disconnected Facebook from my account months ago but I STILL see my Facebook profile picture on my Discover Weekly. I would really like this removed/fixed. Also, now that I'm thinking about it, I'm still able to "Login through facebook" ...

Casual Listener

I've already disconnected Facebook from my account months ago but I STILL see my Facebook profile picture on my Discover Weekly. I would really like this removed/fixed. Also, now that I'm thinking ab...

Guido

Spotify Legend

1153 Views

3 replies

0 likes

Account
  • 1153 Views
  • 3 replies
  • 0 likes

Superuser Contribution “Your Spotify is being used elsewhere,” already logged out

PlanPremiumCountry USADeviceiPhone 6Operating SystemiOS 11 My Question or Issue Have logged out of account everywhere twice, and changed password. Account will still pause at random and say it’s playing elsewhere without giving me the normal pop up, ...

Newbie

Plan Premium Country  USA Device iPhone 6 Operating System iOS 11   My Question or Issue  Have logged out of account everywhere twice, and changed password. Account will stil...

Guido

Spotify Legend

991 Views

3 replies

0 likes

Account
Login
Premium
Security
  • 991 Views
  • 3 replies
  • 0 likes