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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 317 Views
  • 0 replies
  • 6 likes
  • Security
  • 317 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436547 Views
  • 971 replies
  • 108 likes
  • Account
  • 436547 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194088 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194088 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106400 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106400 Views
  • 70 replies
  • 11 likes

Deactivated account

Hi!I was not using Spotify for two months, and now I can't log in my account.When I want to reset my password, it says "The username or email you provided is not associated with an active Spotify account.", and when I want to sign up, it says this em...

  • Newbie
  •   Hi! I was not using Spotify for two months, and now I can't log in my account. When I want to reset my password, it says "The username or email you provided is not associated with...
  • Maxim
  • Spotify Star
  • 1140 Views
  • 1 replies
  • 0 likes
  • Login
  • 1140 Views
  • 1 replies
  • 0 likes

Solved!! Where is the Samsung TV App?

DeviceSamsung UN46F6400My Question or IssueWhere is the App for Samsung TV (2013?) There are apps for Pandora, TuneIn Radio, IHeart Radio, HuLu, Netflix, Amaz_n, Vudu, etc. , etc. etc.... I I want to subscribe to Spotify, but if It's not avaialbe on ...

  • Casual Listener
  •   Device Samsung UN46F6400 My Question or Issue Where is the App for Samsung TV (2013?)  There are apps for Pandora, TuneIn Radio, IHeart Radio, HuLu, Netflix, Amaz_n, Vudu, etc. ,...
  • roaringlambs
  • Casual Listener
  • 1057 Views
  • 2 replies
  • 0 likes
  • Other
    Subscription
  • 1057 Views
  • 2 replies
  • 0 likes

[All Platforms][Your Music] 2018 Wrapped problem

PlanPremiumCountry Italy My Question or Issue Hi all, mi Spotify Wrapped 2018 stop working at page 7, how is it possible? Thanks

  • Casual Listener
  • Plan Premium Country  Italy   My Question or Issue  Hi all, mi Spotify Wrapped 2018 stop working at page 7, how is it possible? Thanks 
  • Jose_M
  • Spotify Star
  • 953 Views
  • 3 replies
  • 1 likes
  • Account
  • 953 Views
  • 3 replies
  • 1 likes

Solved!! I don’t have a 2018 top songs playlist

PlanPremiumCountry EnglandDeviceiPhone 6Operating SystemiOS 10 My Question or Issue Why don’t I have a ‘Top Songs 2018’ playlist?I have tried pressing the link to get the playlist but all I have is a refreshers playlist. I have listened to over 35,00...

  • Casual Listener
  • Plan Premium Country  England Device iPhone 6 Operating System iOS 10   My Question or Issue  Why don’t I have a ‘Top Songs 2018’ playlist? I have tried pressing the link to...
  • Veronicar_55
  • Casual Listener
  • 1050 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 1050 Views
  • 5 replies
  • 0 likes

Spotify says my account just turned 3, but it's 3 weeks away from 5 years old.

PlanFreeCountry USA DeviceHome Built Desktop PCOperating SystemWindows Version 6.1 Build 7601 SP1 My Question or IssueYo I made my account on January 1st of 2014 and made my first Stared 2 days later (Let her Go - Passanger). Now according to my page...

  • Casual Listener
  • Plan Free Country  USA   Device Home Built Desktop PC Operating System Windows Version 6.1 Build 7601 SP1   My Question or Issue Yo I made my account on January 1st of 2014 ...
  • tylermusic97
  • Casual Listener
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
  • 183 Views
  • 1 replies
  • 0 likes

lost my playlists

Planwas PremiumCountrynorwayDevicePCOperating SystemWindows 8 My Question or Issue all my playlists are gone and have been replaced by some random ones ive never seen before

  • Newbie
  • Plan was Premium Country norway Device PC Operating System Windows 8   My Question or Issue  all my playlists are gone and have been replaced by some random ones ive never seen be...
  • Mantisentil
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
  • 150 Views
  • 1 replies
  • 0 likes

Artist page claiming issues

Hey everyone. I am session singer, and I have sold vocals to many producers which released them on spotify with my name. The situation right now is that there are a bunch of artist pages with my name (inbal), no picture, and each artist page is linke...

  • Casual Listener
  •   Hey everyone.  I am session singer, and I have sold vocals to many producers which released them on spotify with my name. The situation right now is that there are a bunch of artist pag...
  • jaiwareham
  • Composer
  • 807 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 807 Views
  • 6 replies
  • 0 likes

I have added a song of an artists that has zero playlists on the "Discover on" why mine is not ther

PlanPremium Country DeviceAndroidOperating SystemAndroid oreo My Question or IssueI have added a song of artists that has zero playlists on the "Discover on" why my playlist isn't poping up there at the " About-Discover on"?Thanks.

  • Regular
  • Plan Premium  Country   Device Android Operating System Android oreo   My Question or Issue I have added a song of artists that has zero playlists on the "Discover on" w...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Other
  • 172 Views
  • 1 replies
  • 0 likes

Paying for a Spotify account I can’t access

Spotify have been taking a premium charge out of my bank every month for a year on an account I can’t access. All of my details say free account and I’ve tried everything. I’ve been in the bank and they said they can’t do anything about it and to can...

  • Newbie
  • Spotify have been taking a premium charge out of my bank every month for a year on an account I can’t access. All of my details say free account and I’ve tried everything. I’ve been in the bank and t...
  • OneByBoo
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Username a series of random letters and numbers

PlanFreeCountry: Ireland DeviceiPhone 6Operating SystemiOS 11? My Question or Issue I have put in my username as izabelao but all that comes up whenever I see my profile is a series of random numbers and letters. Why is this so ? Does this mean that ...

  • Casual Listener
  • Plan Free Country: Ireland   Device iPhone 6 Operating System iOS 11?   My Question or Issue  I have put in my username as izabelao but all that comes up whenever I see my pr...
  • Billy-J
  • Spotify Star
  • 853 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 853 Views
  • 3 replies
  • 0 likes

Wrapped gets stuck on page 7

PlanPremiumCountryUSA DeviceSamsung Galaxy S8 and PCOperating SystemAndroid Oreo and Windows 10 My Question or Issue Hey, whenever I try to view my spotify wrapped, I am able to view the first 6 pages of the site. When i scroll down to page 7, the sc...

  • Newbie
  • Plan Premium Country USA  Device Samsung Galaxy S8 and PC Operating System Android Oreo and Windows 10   My Question or Issue  Hey, whenever I try to view my spotify wrapped,...
  • Billy-J
  • Spotify Star
  • 1023 Views
  • 3 replies
  • 3 likes
  • Account
  • 1023 Views
  • 3 replies
  • 3 likes

My account was hacked. Could someone in Spotify take action?

Please can you help? - my account was hacked and is used by another user (*snip*). I have managed to login to this page via facebook but my user and all account details associated with My account are disabled. Of course my credit card remains active....

  • Newbie
  • Please can you help? - my account was hacked and is used by another user (*snip*). I have managed to login to this page via facebook but my user and all account details associated with My account are...
  • Jose_M
  • Spotify Star
  • 857 Views
  • 4 replies
  • 0 likes
  • Account
  • 857 Views
  • 4 replies
  • 0 likes

2018 Wrapped Showing artist I've never heard of or listened to as top artist

PlanPremiumCountry United StatesDeviceChrome Browser on laptopOperating SystemWindows 10 My Question or Issue It says i spent 34 hours listening to an artist i've never heard of or listened to not sure if someone got into my account or something or i...

  • Casual Listener
  • Plan Premium Country  United States Device Chrome Browser on laptop Operating System Windows 10   My Question or Issue  It says i spent 34 hours listening to an artist i've n...
  • Jose_M
  • Spotify Star
  • 3323 Views
  • 10 replies
  • 6 likes
  • Other
    Security
  • 3323 Views
  • 10 replies
  • 6 likes

Help. Someone stole my account ans change the email.

My Question or Issue Someone stole my account ans change the email. Now i don't have access to my Spotify. How long does it take until the assistance answer?

  • Newbie
  •   My Question or Issue  Someone stole my account ans change the email. Now i don't have access to my Spotify. How long does it take until the assistance answer?
  • Jose_M
  • Spotify Star
  • 1192 Views
  • 10 replies
  • 0 likes
  • Account
    Login
  • 1192 Views
  • 10 replies
  • 0 likes

Solved!! Email Address Changed

Hello everyone, Yesetrday I received an email that someone changed my account email, and now I cannot log in. My email account was originally "*snip*", but has been changed to "*snip*", and I created a throwaway account so I can post on here. I have ...

  • Visitor
  • Hello everyone,   Yesetrday I received an email that someone changed my account email, and now I cannot log in. My email account was originally "*snip*", but has been changed to "*snip*", and ...
  • Alcateia
  • Newbie
  • 1461 Views
  • 2 replies
  • 0 likes
  • Account
  • 1461 Views
  • 2 replies
  • 0 likes

Can't log in

I'm trying to sign into my account on my app, but it says error 404 when I try. I can sign in fine on the website but just not the app.. any idea what it can be? Been the same for a week now. Thanks

  • Casual Listener
  • I'm trying to sign into my account on my app, but it says error 404 when I try.  I can sign in fine on the website but just not the app.. any idea what it can be? Been the same for a week now. ...
  • Luke
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • Login
  • 306 Views
  • 1 replies
  • 0 likes

Trouble with login

Hello, can someone help me? I changed my cellphone and I forgot my password. The problem is: my email was disabled so I can´t receive a link to reset my password. Any ideias?

  • Newbie
  • Hello, can someone help me? I changed my cellphone and I forgot my password. The problem is: my email was disabled so I can´t receive a link to reset my password. Any ideias?
  • Luke
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Very upset. Charged my account even though I cancelled a while ago. I'm over spotify.

I cancelled premium before and it did not go through the first time and was charged!!!! I just checked my account and it was charged again! I did not sign up again. This is getting absolutely ridiculous and after years, I am finally just going to use...

  • Newbie
  • I cancelled premium before and it did not go through the first time and was charged!!!!  I just checked my account and it was charged again!  I did not sign up again. This is getting absolu...
  • Luke
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Playlists got wiped?

I logged in to see that i have nothing in my account. Every list or artist i had is removed. How do i get them back?I did nothing. Meaning that, i just log in and there is it, nothing. No misclicks. I simply logged in after a while and it is empty. I...

  • Newbie
  • I logged in to see that i have nothing in my account. Every list or artist i had is removed. How do i get them back? I did nothing. Meaning that, i just log in and there is it, nothing. No misclicks...
  • Luke
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • Account
  • 321 Views
  • 1 replies
  • 0 likes

problems with account

okay so one day my account gets logged out of my phone and i seem to cant log in, even if i can log in it gets immediately logged out after a few seconds. the account seems to be still connected to my email and it still charges my credit card for pre...

  • Newbie
  • okay so one day my account gets logged out of my phone and i seem to cant log in, even if i can log in it gets immediately logged out after a few seconds. the account seems to be still connected to m...
  • Luke
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes