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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80354 Views

9 replies

2 likes

Account
Login
  • 80354 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653690 Views

13 replies

4 likes

Account
  • 653690 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734100 Views

18 replies

29 likes

  • 734100 Views
  • 18 replies
  • 29 likes

Password instead of nickname is shown in spotify app

Hi there,I created a new spotify account and instead of my nickname, my password is shown in the app on my macbook. I already changed the password, but still my - now old - password is shown.I would like to have it replaced with my nickname! PlanPrem...

Newbie

Hi there, I created a new spotify account and instead of my nickname, my password is shown in the app on my macbook. I already changed the password, but still my - now old - password is shown. I wo...

Billy-J

Spotify Star

584 Views

1 replies

0 likes

Account
Other
Security
  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2018 Wrapped not working

PlanPremiumCountry USA DeviceMacbook ProOperating SystemOS X 10.14.1 My Question or Issue Spotify Wrapped will not load for me. I just get the following message: Hmmmmm. Something's not working, so sorry about that. We'll work on it and please try ag...

Casual Listener

  Plan Premium Country  USA   Device Macbook Pro Operating System OS X 10.14.1   My Question or Issue   Spotify Wrapped will not load for me.  I just get th...

Katerina

Spotify Legend

1570 Views

5 replies

8 likes

Account
  • 1570 Views
  • 5 replies
  • 8 likes

Someone else using my spotify

PlanPremiumCountry UKMy Question or IssueSo somone is logged into my spotify account through their web browser, I've tried logging out everywhere and changing my passwords but it hasnt helped. I even contacted Spotify help who tried to resolve it but...

Newbie

  Plan Premium Country  UK My Question or Issue So somone is logged into my spotify account through their web browser, I've tried logging out everywhere and changing my passwords but ...

Jᴀᴄᴋ

Roadie

346 Views

2 replies

1 likes

Account
Security
  • 346 Views
  • 2 replies
  • 1 likes

Superuser Contribution Username on APP and Account management doesn't match.

PlanFreeCountry USAOperating SystemWindows 10My Question or Issue My username should be neauxla. HOWEVER on the account management page it says something completely different. Please see attached.

Casual Listener

Plan Free Country  USA Operating System Windows 10 My Question or Issue  My username should be neauxla. HOWEVER on the account management page it says something completely different....

Jemi

Spotify Legend

1061 Views

2 replies

0 likes

Account
  • 1061 Views
  • 2 replies
  • 0 likes

Spotify Account - disappeared?

Plan - PremiumCountry - Canada Device - Samsung s6 My Question or IssueMy phone storage was filling up, so I decided to clear out some app data. I cleared the Spotify app data and when I went back to the app, I was no longer logged on to the app. So ...

Casual Listener

Plan - Premium Country - Canada  Device - Samsung s6     My Question or Issue My phone storage was filling up, so I decided to clear out some app data.  I cleared the Spotif...

Jose_M

Spotify Star

478 Views

5 replies

0 likes

Account
Login
Premium
  • 478 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Cannot login

Plan FreeCountry Spain My Question or Issue A friend of mine created an Spotify account for our collective, yet we don't know how she created the account because no one can login except her. She says that she created it with facebook.... And she also...

Casual Listener

Plan Free Country Spain   My Question or Issue   A friend of mine created an Spotify account for our collective, yet we don't know how she created the account because no one can login ...

thomspoti

Casual Listener

680 Views

4 replies

0 likes

Account
  • 680 Views
  • 4 replies
  • 0 likes

Superuser Contribution 2 DEFA ÖDEME ALDI AMA PREMİUM GELMEDİ

merhaba bugün ininal kartıma para yükledim sonra premium satın almaya çalıştım spotify hata verdi sonra ininal kartıma girdiğimde benden 2 lira para çekildiğini gördüm ininalı aradım ininal sorunun sizden kaynaklandığını söyledi bunlar da fotoğraflar...

Visitor

merhaba bugün ininal kartıma para yükledim sonra premium satın almaya çalıştım spotify hata verdi sonra ininal kartıma girdiğimde benden 2 lira para çekildiğini gördüm ininalı aradım ininal sorunun s...

Guido

Spotify Legend

412 Views

1 replies

0 likes

Account
Premium
  • 412 Views
  • 1 replies
  • 0 likes

Debut Single - Spotify For Artists

Hi, I have up loaded my track to Spotify with DistroKid on 3rd December. This is my bands debut single and the first track we have sent to Spotify. What I would like to do is set up my Artist Page in advance and put this single forward to Playlist co...

Casual Listener

    Hi,  I have up loaded my track to Spotify with DistroKid on 3rd December.  This is my bands debut single and the first track we have sent to Spotify.  What I would l...

jaiwareham

Composer

865 Views

4 replies

0 likes

Account
  • 865 Views
  • 4 replies
  • 0 likes

Superuser Contribution Pago de cuenta

Buen día. Quería informar que la tarjeta que estaba vinculada con el pago de mi cuenta, fue bloqueada debido a un hurto, y el pago no pudo ser efectuado. Debo recibir la nueva en estos días. Pido por favor que me esperen hasta que llegue la misma, y ...

Visitor

Buen día. Quería informar que la tarjeta que estaba vinculada con el pago de mi cuenta, fue bloqueada debido a un hurto, y el pago no pudo ser efectuado. Debo recibir la nueva en estos días. Pido por...

Guido

Spotify Legend

559 Views

1 replies

0 likes

Account
Premium
  • 559 Views
  • 1 replies
  • 0 likes

All playlists gone and someone else's music there

PlanPremiumCountry USADevice(iPhone 7+)Operating System My Question or Issue Two days ago, different music (from mine) began streaming over my phone while I was driving. It happened again today and, after checking, I learned that all of my playlists ...

Newbie

Plan Premium Country  USA Device (iPhone 7+) Operating System     My Question or Issue  Two days ago, different music (from mine) began streaming over my phone while I w...

oopsie-doopsie

Casual Listener

368 Views

2 replies

0 likes

Premium
  • 368 Views
  • 2 replies
  • 0 likes

Logged in with facebook, but I can't remove social

PlanPremiumCountryGermany DevicePixel 2 and Dell XPS 15Operating SystemAndroid 9, Windows 10 My Question or IssueI am not sure how I created my account years ago, but I believe I signed up with facebook. My account settings still have my very first e...

Visitor

Plan Premium Country Germany  Device Pixel 2 and Dell XPS 15 Operating System Android 9, Windows 10   My Question or Issue I am not sure how I created my account years ago, but I ...

OneByBoo

Roadie

339 Views

1 replies

0 likes

Account
Other
Premium
  • 339 Views
  • 1 replies
  • 0 likes

Solved!! Favorites playlist gone after getting premium

PlanPremiumCountry USDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI just got premium today. I’ve was using free for about a year before that. Whenever I would play a song on free, there would be a heart next to the song that I could click...

Casual Listener

Plan Premium Country  US Device iPhone 7 Operating System iOS 10   My Question or Issue I just got premium today. I’ve was using free for about a year before that. Whenever I...

Jose_M

Spotify Star

1095 Views

4 replies

0 likes

Account
Free
Other
Premium
  • 1095 Views
  • 4 replies
  • 0 likes

Help Fixing Hacked Account

PlanPremiumCountry United StatesDeviceAndroid, DesktopOperating SystemAndroid, Windows 10 My Question or Issue I am having a problem with my account. Recently, I received an email from Spotify saying that my email address had been changed to an unkno...

Newbie

Plan Premium Country  United States Device Android, Desktop Operating System Android, Windows 10    My Question or Issue   I am having a problem with my account. Recent...

IguanaSetup

Community Legend

688 Views

1 replies

0 likes

Account
Login
Security
  • 688 Views
  • 1 replies
  • 0 likes

Change account email

PlanFamily PremiumCountry U.S.DeviceiPhone 6s/desktopOperating Systemnewest iOS My Question or Issue So I have family premium and my moms email was hacked so we need to change the email address on spotify, well we are logged into the account on her p...

Casual Listener

Plan Family Premium Country  U.S. Device iPhone 6s/desktop Operating System newest iOS   My Question or Issue  So I have family premium and my moms email was h...

Jose_M

Spotify Star

313 Views

1 replies

0 likes

Account
  • 313 Views
  • 1 replies
  • 0 likes

Where is my address? Can't locate it on my profile?

PlanPremium My Question or IssueWhere is my address? Can't locate it on my profile?

Casual Listener

Plan Premium   My Question or Issue Where is my address? Can't locate it on my profile?

Jose_M

Spotify Star

21434 Views

8 replies

1 likes

Account
Login
Premium
  • 21434 Views
  • 8 replies
  • 1 likes

Superuser Contribution transfert de compte bouygues a spotify

My Question or Issue Bonjour j ai l abonnement Premium via bouygues qui prend fin. je souhaite conserver spotify mais en direct. est il possible de transférer mon compte directement chez spotify ? Ou comment faire et surtt conserver ses playlist ?mer...

Newbie

    My Question or Issue  Bonjour   j ai l abonnement Premium via bouygues qui prend fin. je souhaite conserver spotify mais en direct.  est il possible de transférer m...

Jemi

Spotify Legend

729 Views

1 replies

0 likes

Premium
  • 729 Views
  • 1 replies
  • 0 likes

Solved!! No puedo ver las portadas de los álbumes

PlanPremiumCountry SpainDevice(Ordenador)Operating System(MacOs) My Question or IssueDesde la última actualización no puedo ver las portadas de las canciones que se estan reproduciendo (abajo en la parte izquierda). Siempre me salía una pequeña pesta...

Casual Listener

  Plan Premium Country  Spain Device (Ordenador) Operating System (MacOs)   My Question or Issue Desde la última actualización no puedo ver las portadas de las canciones que...

Jose_M

Spotify Star

40787 Views

5 replies

10 likes

Other
  • 40787 Views
  • 5 replies
  • 10 likes

Konto löschen

Hallo,ich würde gerne meinen spotifyaccount löschen der momentan via Facebook erstellt ist. Leider bekomme ich nie die finale Email, dass ich meinen Account löschen kann.Ich hätte gerne einen spotify-Acoount OHNE Facebook, aber wie schaffe ich das?Mi...

Visitor

Hallo, ich würde gerne meinen spotifyaccount löschen der momentan via Facebook erstellt ist. Leider bekomme ich nie die finale Email, dass ich meinen Account löschen kann. Ich hätte gerne einen...

papayawhip

Music Fan

3005 Views

1 replies

0 likes

Account
  • 3005 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country; tried all the fixes, but didn't work

Hi! So I'm having a similar (but not quite the same problem) as another Spotify user:https://community.spotify.com/t5/Accounts/Can-t-change-country-in-my-account-I-ve-already-tried-the/td-p/1136451 I have Spotify free and am currently in Germany.Just...

Casual Listener

  Hi!   So I'm having a similar (but not quite the same problem) as another Spotify user: https://community.spotify.com/t5/Accounts/Can-t-change-country-in-my-account-I-ve-already-tried...

Jose_M

Spotify Star

935 Views

5 replies

0 likes

Account
  • 935 Views
  • 5 replies
  • 0 likes

No deletion possible caused by missing email

PlanFreeMy Question or Issue Hello everyone, I just tried to delete two accounts of mine, but never received an email. I checked for the correct spelling several times as well as the functionality of my email provider. Could someone of the support ta...

Newbie

Plan Free My Question or Issue  Hello everyone,   I just tried to delete two accounts of mine, but never received an email. I checked for the correct spelling several times as wel...

Jose_M

Spotify Star

405 Views

3 replies

0 likes

Account
  • 405 Views
  • 3 replies
  • 0 likes