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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Marcobj99
  • Newbie
  • 264030 Views
  • 516 replies
  • 34 likes
  • Account
    Free
  • 264030 Views
  • 516 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13047 Views
  • 6 replies
  • 11 likes
  • Security
  • 13047 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529471 Views
  • 989 replies
  • 113 likes
  • Account
  • 529471 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128124 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128124 Views
  • 74 replies
  • 12 likes

Email to set up "device password" is not reaching my inbox

I would like to use Spotify on my samsung galaxy watch; therefore i have to set up a device pw, to login on my watch (on my phone i use my FB-account to connect with spotify); i do not get any email to set up a PW, i checked also the "spam folder"......

  • Newbie
  • I would like to use Spotify on my samsung galaxy watch; therefore i have to set up a device pw, to login on my watch (on my phone i use my FB-account to connect with spotify); i do not get any email ...
  • OneByBoo
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! Want to unlink Facebook from one account and link it to my other account

Hi!A long time ago, I made a Spotify account attached to my Facebook. However, I never used it, and instead used another Spotify more. Is there any way for me to delete the other account and connect my Facebook to the account I actually use? I don't ...

  • Newbie
  • Hi! A long time ago, I made a Spotify account attached to my Facebook. However, I never used it, and instead used another Spotify more. Is there any way for me to delete the other account and connec...
  • OneByBoo
  • Roadie
  • 1052 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1052 Views
  • 1 replies
  • 0 likes

Solved!! no email to link new family member through

PlanFamily/PremiumCountry AustraliaDevice iPhone 8Operating System(iOS 10, My Question or Issue My daughter already has a free account that was set up through facebook and we have just upgraded to premium. The facebook account doesnt have an email. s...

  • Casual Listener
  • Plan Family/Premium Country  Australia Device iPhone 8 Operating System (iOS 10,   My Question or Issue  My daughter already has a free account that was set up through faceboo...
  • fionanmark
  • Casual Listener
  • 612 Views
  • 4 replies
  • 0 likes
  • Premium
  • 612 Views
  • 4 replies
  • 0 likes

My music is streamed from "living room speaker" and I am not in possession of this speaker.

PlanPremiumCountryMexicoDevice Samsung Galaxy 9, Windows ComputerOperating SystemAndroid Oreo, Windows 10 My Question or Issue I suddenly find my account playing on a "living room speaker", which I connected to by accident at my school through wifi (...

  • Newbie
  • Plan Premium Country Mexico Device  Samsung Galaxy 9, Windows Computer Operating System Android Oreo, Windows 10   My Question or Issue  I suddenly find my account playi...
  • Jose_M
  • Spotify Star
  • 10971 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Security
  • 10971 Views
  • 1 replies
  • 1 likes

Account disappeared

PlanFreeCountry Dominican RepublicDeviceIpadOperating SystemiOS My Question or Issue My dad's account disappeared, since a week ago my dad contact having issues with his spotify account, somehow it logged out( maybe and update). I told him how to log...

  • Newbie
  • Plan Free Country  Dominican Republic Device Ipad Operating System iOS   My Question or Issue  My dad's account disappeared, since a week ago my dad contact having issues wit...
  • Jose_M
  • Spotify Star
  • 544 Views
  • 1 replies
  • 1 likes
  • Account
  • 544 Views
  • 1 replies
  • 1 likes

Unknown update of my subscription

Hey there, With reference to the email screenshot attached, I received this email regarding some address confirmation of an unknown user.I have double checked my account and there have been no changes to the members in my family plan so i'm not sure ...

Screenshot 2019-02-10 at 1.07.55 AM.png
  • Newbie
  • Hey there,   With reference to the email screenshot attached, I received this email regarding some address confirmation of an unknown user. I have double checked my account and there have bee...
  • Bethany_Dawn
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
  • 302 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Profile picture is different on browser and on desktop app

PlanPremiumCountry JapanDevicePCOperating SystemWindows 10 My Question or Issue I have changed my photo on Spotify desktop app, but my account photo is still the one imported from Facebook on the browser (Spotify website), and this image is used on "...

  • Visitor
  • Plan Premium Country  Japan Device PC Operating System Windows 10   My Question or Issue  I have changed my photo on Spotify desktop app, but my account photo is still the on...
  • Peter
  • Spotify Legend
  • 6245 Views
  • 9 replies
  • 0 likes
  • Account
  • 6245 Views
  • 9 replies
  • 0 likes

"Carla Carla" / *snip*

PlanPremiumCountryBasilDevice(iPhone SE / Windows)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOs campos vazios da minha conta do Spotify foram preenchidos com esse Carla Carla cadastrado no e-mail *snip* . Não sei se f...

  • Casual Listener
  • Plan Premium Country Basil Device (iPhone SE / Windows) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Os campos vazios da minha conta do Spotify ...
  • Brunelicia
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 304 Views
  • 1 replies
  • 0 likes

My premium account has been hacked. All my lists have dissapeared.

I already tried to close the sesion and change password. It keeps playing Michael’s Iphone which is not mine........ PlanPremium Country ChileDevice(iPhone 6Operating System(iOS 10 My Question or Issue

  • Newbie
  • I already tried to close the sesion and change password. It keeps playing Michael’s Iphone which is not mine........  Plan Premium  Country  Chile Device (iPhone 6 Operating Sys...
  • Brunelicia
  • Community Legend
  • 592 Views
  • 1 replies
  • 0 likes
  • Security
  • 592 Views
  • 1 replies
  • 0 likes

Songs added to playlist but I didnt add them

PlanPremium My Question or Issue I went to update my playlist on my phone for offline line but had recently only added one song to a playlist and next thing I know its says 20 songs had been added? These were songs I have never listened but some were...

  • Newbie
  • Plan Premium   My Question or Issue   I went to update my playlist on my phone for offline line but had recently only added one song to a playlist and next thing I know its says 20 son...
  • Brunelicia
  • Community Legend
  • 963 Views
  • 3 replies
  • 0 likes
  • Account
  • 963 Views
  • 3 replies
  • 0 likes

Superuser Contribution HELP ! Account linked to facebook got lost

PlanPremiumCountry Device Macbook Pro late 2016Operating System(iOS 10) My Question or Issue I used to listen to music on spotify through linking to FB account. Recently I registered a new spotify account for a premium and linked it to my FB. now whe...

  • Casual Listener
  •   Plan Premium Country   Device  Macbook Pro late 2016 Operating System (iOS 10)   My Question or Issue  I used to listen to music on spotify through linking to FB...
  • Peter
  • Spotify Legend
  • 882 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 882 Views
  • 7 replies
  • 0 likes

Superuser Contribution Charged while on premium subscription

I recently have a new phone. I downloaded spotify and logged in my account to the new phone. A day after I received a text message saying "Thanks for subscribing to Spotify Premium. You have been charged XXX.00." May I know why this happens even if I...

  • Newbie
  • I recently have a new phone. I downloaded spotify and logged in my account to the new phone. A day after I received a text message saying "Thanks for subscribing to Spotify Premium. You have been cha...
  • Guido
  • Spotify Legend
  • 458 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 458 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost 3 playlists after logging in on a different phone!

Plan: PremiumCountry: Australia Anyone have any way of retrieving my favourite 3 playlists? I logged into a friends phone on my Spotify account a couple days ago, and when I got home 3 of my playlists were gone. When I go into the recover playlists t...

  • Casual Listener
  • Plan: Premium Country: Australia   Anyone have any way of retrieving my favourite 3 playlists? I logged into a friends phone on my Spotify account a couple days ago, and when I got home ...
  • Guido
  • Spotify Legend
  • 530 Views
  • 3 replies
  • 0 likes
  • Premium
  • 530 Views
  • 3 replies
  • 0 likes

Can't log in PS4 anymore

When I open spotify on my playstation, it will ask me to log In. I'm currently not logged in and have already "logged out of all devices" with the internet browser. I also reinstalled the application, rebooted my system and YADIEYADA. This happens......

  • Newbie
  • When I open spotify on my playstation, it will ask me to log In. I'm currently not logged in and have already "logged out of all devices" with the internet browser. I also reinstalled the application...
  • kejt_
  • Community Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

How can I delete my old spotify account?

Hi! I have a problem with my older account. I think it still exists as another user with this wierd username (only numbers). I keep seeing it at my friend's follow list. I don't use this account anymore, so I would like to delete it, but I don't know...

  • Newbie
  • Hi! I have a problem with my older account. I think it still exists as another user with this wierd username (only numbers). I keep seeing it at my friend's follow list. I don't use this account anym...
  • kejt_
  • Community Legend
  • 665 Views
  • 1 replies
  • 0 likes
  • Account
  • 665 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Partnerships] Google Now Integration

Operating SystemAndroid nougat, MIUI 9.5 My Question or Issue Can't ask Google Assistant to play music on spotify

  • Newbie
  •   Operating System Android nougat, MIUI 9.5   My Question or Issue  Can't ask Google Assistant to play music on spotify
  • Guido
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Free
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution problème ps4

France PS4Bonjour j'utilise spotify sur ps4 et j'ai un problème: les musiques lancées se sont automatiquement mises en pause toutes les 2 secondes (j'ai supprimer et réinstaller l'appli) donc si vous auriez une solution ce serait super merci;)

  • Newbie
  • France  PS4 Bonjour j'utilise spotify sur ps4 et j'ai un problème: les musiques lancées se sont automatiquement mises en pause toutes les 2 secondes (j'ai supprimer et réinstaller l'appli) don...
  • Guido
  • Spotify Legend
  • 824 Views
  • 1 replies
  • 2 likes
  • Account
  • 824 Views
  • 1 replies
  • 2 likes

Superuser Contribution Catch 22

My Question or Issue I am stuck in a catch 22 situation - I forgot my password to my Spotify account, my Spotify account is connected to a very old email address of mine that I never use and also forgot the password too, so I cannot reset my Spotify ...

  • Visitor
  •   My Question or Issue   I am stuck in a catch 22 situation - I forgot my password to my Spotify account, my Spotify account is connected to a very old email address of mine that I never...
  • Guido
  • Spotify Legend
  • 1017 Views
  • 8 replies
  • 0 likes
  • Login
  • 1017 Views
  • 8 replies
  • 0 likes

Albums and tracks now linked?

My Question or Issue For some impossible-to-discern reason, albums and individual tracks have now become linked on my Spotify account. Whenever I save a single track on my account, it’s album cover ends up in my ‘album’ section- similarly, any albums...

  • Casual Listener
  • My Question or Issue  For some impossible-to-discern reason, albums and individual tracks have now become linked on my Spotify account. Whenever I save a single track on my account, it’s album ...
  • OneByBoo
  • Roadie
  • 595 Views
  • 1 replies
  • 3 likes
  • Account
    Premium
  • 595 Views
  • 1 replies
  • 3 likes

Solved!! Change the country and add to my Premium family

PlanFreeCountry AU / CanadaI travel often to Australia for work sometimes for long periods, I have my Spotify account created in Australia, as a free account, however, i want to add my self in to the family account created at home for the rest of my ...

  • Casual Listener
  •   Plan Free Country  AU / Canada I travel often to Australia for work sometimes for long periods, I have my Spotify account created in Australia, as a free account, however, i wan...
  • OneByBoo
  • Roadie
  • 958 Views
  • 3 replies
  • 0 likes
  • Other
  • 958 Views
  • 3 replies
  • 0 likes