Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • DRAG0N
  • Casual Listener
  • 257853 Views
  • 785 replies
  • 81 likes
  • Account
  • 257853 Views
  • 785 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126993 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126993 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 70058 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 70058 Views
  • 63 replies
  • 8 likes

Solved!! can't log in

PlanFreeCountry BelgiumDeviceDesktopOperating SystemWindows 10 My Question or Issue I started my pc and noticed i wasnt loggen in any more, when i tried to log in it said blocked by firewall, which is not the case. i screenshotted the error message b...

  • Casual Listener
  • Plan Free Country  Belgium Device Desktop Operating System Windows 10   My Question or Issue  I started my pc and noticed i wasnt loggen in any more, when i tried to log in i...
  • guest63
  • Casual Listener
  • 418 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 418 Views
  • 2 replies
  • 0 likes

Someone else is using my account

PlanPremiumCountry UKDevice(iPhone 5s, iPad, Mac)Operating System(iOS 10 My Question or Issue I just opened the Spotify iPad on my iPad and it told me that someone was already listening on my account using a Firefox web browser. I thought this was od...

  • Casual Listener
  • Plan Premium Country  UK Device (iPhone 5s, iPad, Mac) Operating System (iOS 10   My Question or Issue  I just opened the Spotify iPad on my iPad and it told me that someone ...
  • AlexMaster
  • Music Fan
  • 717 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 717 Views
  • 2 replies
  • 0 likes

Premium Family Account but only one user can play at a time

Plan - PREMIUM FamilyCountry - Canada My Question or Issue I just recently upgraded to the Premium account so that my wife and I can both have our own lists etc. Additionally, will be adding my daughter. However, it seems that, despite our having ind...

Screen Shot 2018-06-22 at 3.18.13 PM.png
  • Casual Listener
  •   Plan - PREMIUM Family Country - Canada    My Question or Issue   I just recently upgraded to the Premium account so that my wife and I can both have our own lists etc. Add...
  • AlexMaster
  • Music Fan
  • 12667 Views
  • 6 replies
  • 4 likes
  • Account
    Other
    Premium
    Subscription
  • 12667 Views
  • 6 replies
  • 4 likes

My acount name is a bunch of random letters/numbers

PlanPremiumCountry USADEVICEiPhone XOperating SystemiOS 11.3 My Question or Issue My accounts name isnt the name i chose but a random sequence of numbers/letters

  • Newbie
  • Plan Premium Country  USA DEVICE iPhone X Operating System iOS 11.3   My Question or Issue  My accounts name isnt the name i chose but a random sequence of  numbers/lett...
  • Maxim
  • Spotify Star
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Background Videos when you play a song dont appear

Plan: PremiumCountry: GermanyDevice: iPhone XOperating System: iOS 11.4My Question or Issue: So you maybe know the Background Videos when you play a song like for example Narcos by Migos. They never appear on my account. If i log on to another accoun...

  • Regular
  • Plan: Premium Country:   Germany Device:   iPhone X Operating System:   iOS 11.4 My Question or Issue: So you maybe know the Background Videos when you play a song like f...
  • KryLiX1
  • Regular
  • 15359 Views
  • 8 replies
  • 0 likes
  • Account
  • 15359 Views
  • 8 replies
  • 0 likes

Superuser Contribution Öğrenci indirimi ödeme sorunu

Öğrenci indiriminden yararlanmak istedim fakat sadece üniversite içinmiş rastgele bir ünüversite yazdım kabul edince parayı çekmiş premiumda gelmedi onaylanmak gerekiyomuş paramı iade etmenizi istiyorum

  • Newbie
  • Öğrenci indiriminden yararlanmak istedim fakat sadece üniversite içinmiş rastgele bir ünüversite yazdım kabul edince parayı çekmiş premiumda gelmedi onaylanmak gerekiyomuş paramı iade etmenizi istiyo...
  • Alfredo
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • Premium
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Friend Feed (Radio Start)

PlanPremiumCountry Canada Operating System(Windows 10)My Question or Issue I have a playlist that I listen to a lot and have downloaded all the songs from it for offline purposes, but when I'm online, I would prefer to listen to other songs as well t...

  • Newbie
  • Plan Premium Country  Canada   Operating System (Windows 10) My Question or Issue  I have a playlist that I listen to a lot and have downloaded all the songs from it for offlin...
  • Loxer
  • Spotify Star
  • 400 Views
  • 1 replies
  • 1 likes
  • 400 Views
  • 1 replies
  • 1 likes

My Account is Hack

PlanPremiumCountryTaiwan My Question or IssueI am new in Premium just TWO DAYs but now Someone hack my Account and Change my Email Address,I wrote my Question to account-details-changed@spotify.coma lot of hours past, but no ONE reply me. Can some on...

  • Visitor
  • Plan Premium Country Taiwan   My Question or Issue I am new in Premium just TWO DAYs   but now Someone hack my Account and Change my Email Address, I wrote my Question to&nbsp...
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! I can't connect Spotify with Facebook

PlanFreeCountry PolandDevicePC, Xiaomi Redmi Note 4Operating SystemWindows 10, MIUI 8 My Question or IssueWhen I try to connect with Facebook in Windows 10 app, nothing happens. In case of phone, I get communicate that this facebook account is alread...

  • Casual Listener
  • Plan Free Country  Poland Device PC, Xiaomi Redmi Note 4 Operating System Windows 10, MIUI 8   My Question or Issue When I try to connect with Facebook in Windows 10 app, nothing ...
  • Executed419
  • Casual Listener
  • 378 Views
  • 2 replies
  • 0 likes
  • Account
  • 378 Views
  • 2 replies
  • 0 likes

premium account not showing premium on desktop

Hi, I am using Spotify on my IPhone and have a premium subscription which I pay £9.99 a month for.I have tried to log in on my desktop but this doesn't show any premium facilities at all and instead asking me to upgrade to premium.I would like to dow...

  • Newbie
  •   Hi,  I am using Spotify on my IPhone and have a premium subscription which I pay £9.99 a month for. I have tried to log in on my desktop but this doesn't show any premium facilities at...
  • HaydenTheHelper
  • Music Fan
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

New phone and playlists will not appear!

None of the below information is required. However, the more you provide the easier it will be for I have a paid account. i had an lg phone. now i have a Samsung Note 5. I loaded the app on the Samsung. Logged in. And discovered that my playlist were...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for  I have a paid account.  i had an lg phone.  now i have a Samsung Note 5. I loaded t...
  • HaydenTheHelper
  • Music Fan
  • 216 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friend List is gone, just find friends with facebook ?

PlanPremiumCountryGermanyOperating SystemWindows 10 My Question or Issue hey folks, i really wonder why nobody got this problem yet. i had my spotify friend list in the right sidebar for years without i was ever connected to facebook (i dont even hav...

  • Newbie
  • Plan Premium Country Germany Operating System Windows 10   My Question or Issue   hey folks,   i really wonder why nobody got this problem yet. i had my spotify friend list ...
  • SergioDavid
  • Roadie
  • 658 Views
  • 2 replies
  • 0 likes
  • 658 Views
  • 2 replies
  • 0 likes

Superuser Contribution Connexion

PlanPremiumCountry FranceDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue Bonjour, J'ai changé de portable récemment, et voulant me connecter à mon compte Spotify Premium, impossible de retrouver mon mot de passe. Je passe donc par...

  • Visitor
  • Plan Premium Country  France Device Samsung Galaxy S8 Operating System Android   My Question or Issue   Bonjour,   J'ai changé de portable récemment, et voulant me co...
  • SergioDavid
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Imposible cancelar el cargo recurrente a mi tarjeta de crédito

Buenas tardes. Llevo AÑOS tratando de cancelar un cargo de Spotify a mi tarjeta de crédito sin éxito. Ya chequé mi cuenta y yo tengo Spotify Free pero mensualmente me sigue llegando un cargo de $250.00 pesos. Ya fui al banco a cancelarlo y no me perm...

  • Newbie
  • Buenas tardes. Llevo AÑOS tratando de cancelar un cargo de Spotify a mi tarjeta de crédito sin éxito. Ya chequé mi cuenta y yo tengo Spotify Free pero mensualmente me sigue llegando un cargo de $250....
  • SergioDavid
  • Roadie
  • 476 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Utdate to premium.

Hi,we ned som hjelp. User in NorwayWe have update abonnement to premium. But our son came in but he get the premium image down in right down corner. He has ben invitert to premium family baby Halvor Andre Kvarme (His father)it seems that he issent on...

  • Newbie
  • Hi, we ned som hjelp. User in Norway We have update abonnement to premium. But our son came in but he get the premium image down in right down corner. He has ben invitert to premium family baby Hal...
  • SergioDavid
  • Roadie
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot login and email address

Good Morning, im hoping someone can help me ASAP.for the life of me i can't remember my email or password to login. i have bought a new phone and want to add spotify to it but i can't. i currently am paying for a family sharing account. kind regards

  • Visitor
  • Good Morning,   im hoping someone can help me ASAP. for the life of me i can't remember my email or password to login.   i have bought a new phone and want to add spotify to it but i c...
  • Koyubi
  • Music Fan
  • 658 Views
  • 2 replies
  • 0 likes
  • 658 Views
  • 2 replies
  • 0 likes

Help recovering account

Hi I used to have a spotify account (alexandermalskaer) but I forgot the password, and the account is tied up to an email adress which I no longer have access to. Thus, I cannot reset my password or anything like it, so how do I reaccess my account? ...

  • Newbie
  •  Hi  I used to have a spotify account (alexandermalskaer) but I forgot the password, and the account is tied up to an email adress which I no longer have access to.    Thus, I ...
  • Koyubi
  • Music Fan
  • 667 Views
  • 2 replies
  • 0 likes
  • 667 Views
  • 2 replies
  • 0 likes

Solved!! Forgot the 'm' in " .com " in my emailadress, and cant reset password

PlanPremiumCountry NorwayMy Question or IssueFirst time i signed up i signed in with facebook and later i added my email adress. The problem is that I forgot the last letter in my email-adress...Now its;******il.coSupposed to be;******il.comAnd since...

  • Newbie
  • Plan Premium Country   Norway My Question or Issue First time i signed up i signed in with facebook and later i added my email adress. The problem is that I forgot the last letter in my em...
  • Koyubi
  • Music Fan
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Password retrvial from an email is not in use

APlanFree/PremiumCountry Mac Operating SystemIos10 My Question or Issue I can’t log into my premium account. I seem to have lost my password and the email account attached is no longer in use...any ideas ?

  • Visitor
  • APlan Free/Premium Country   Mac   Operating System Ios10   My Question or Issue  I can’t log into my premium account. I seem to have lost my password and the email acc...
  • Koyubi
  • Music Fan
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Unique Situation -- Do I still qualify for Student Premium?

Do people who graduate but are still affiliated with their institution via Fellowships etc receive eligibility for student discounts, especially if they are studying as part of the fellowship? I don't think SheerID technology itself is intelligent en...

  • Casual Listener
  • Do people who graduate but are still affiliated with their institution via Fellowships etc receive eligibility for student discounts, especially if they are studying as part of the fellowship? I don'...
  • 3iq-zp8psz_he
  • Music Fan
  • 2235 Views
  • 3 replies
  • 0 likes
  • 2235 Views
  • 3 replies
  • 0 likes