Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554052 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131210 Views
74 replies
12 likes
PlanFreeCountryUnited States DeviceMacbook Air and Macbook ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just set up my new work computer (Macbook Pro, using High Sierra), logged out of spotify on my old computer (...
Plan Free Country United States Device Macbook Air and Macbook Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just set up my n...
Spotify Star
805 Views
3 replies
0 likes
PlanPremiumCountryUnited States DeviceAny My spotify account is linked with facebook (unfortunately) after looking at my profile today my account had some temporary email on it "**yop mail**". A few months ago my account was hacked and my account was...
Plan Premium Country United States Device Any My spotify account is linked with facebook (unfortunately) after looking at my profile today my account had some temporary email on...
Newbie
527 Views
2 replies
0 likes
i Have a iPhone and a Mac. Everytime I open Spotify on either device I’m signed out. I don’t know exactly how long it take to sign me out but I listen about 2x a day and both times I have to sign back in and it’s really annoying. It didn’t use to do ...
i Have a iPhone and a Mac. Everytime I open Spotify on either device I’m signed out. I don’t know exactly how long it take to sign me out but I listen about 2x a day and both times I have to sign bac...
Spotify Star
741 Views
1 replies
0 likes
I am a spotify premium subscriber and starting last week I haven't been able to sign in. I have reviewed all of the "help" docs regarding, password resets, unlinking from fb (I don't have facebook) etc. When I do the reset password option and use my ...
I am a spotify premium subscriber and starting last week I haven't been able to sign in. I have reviewed all of the "help" docs regarding, password resets, unlinking from fb (I don't have faceb...
Community Legend
456 Views
1 replies
0 likes
PlanPremium 3 Month TrialCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueAfter being forcibly logged out earlier today, when I logged into my account again(which it would not allow me to use my username and I had to use my email i...
Plan Premium 3 Month Trial Country Canada Device PC Operating System Windows 10 My Question or Issue After being forcibly logged out earlier today, when I logged into my account agai...
Community Legend
595 Views
3 replies
0 likes
Hi! I'm currently a student on premium plan in Australia. I am Chinese so I have both a Chinese name and an English name. My display name and account setting are set to English since that is my first language. However, it appears that recently, my ac...
Hi! I'm currently a student on premium plan in Australia. I am Chinese so I have both a Chinese name and an English name. My display name and account setting are set to English since that is my first...
Community Legend
3940 Views
1 replies
0 likes
PlanPremium My Question or Issue Hi,after three hours of browsing support centre and community i am pretty frustrated. And all i wanted is to connect my account both with e-mail and facebook. My old account was connected to my old facebook. I wanted ...
Plan Premium My Question or Issue Hi, after three hours of browsing support centre and community i am pretty frustrated. And all i wanted is to connect my account both with e-mail a...
Community Legend
430 Views
1 replies
1 likes
Hola invito a alguien de mi familia a unirse al plan premium familiar sin embargo al ceptar la invitación no se puede unir al plan he intentado varias veces Plan/PremiumCountry ChileDevice(iPhone)Operating System(iOS) My Question or Issue Hola invito...
Hola invito a alguien de mi familia a unirse al plan premium familiar sin embargo al ceptar la invitación no se puede unir al plan he intentado varias veces Plan /Premium Country Chil...
Community Legend
843 Views
4 replies
0 likes
PlanPremiumCountryUSA DeviceIphone7Operating SystemiOS 11.2.1 My Question or Issue After my account was compromised earlier this month my username changed from my actual name to a bunch of numbers. I solved the first problem but my username is still ...
Plan Premium Country USA Device Iphone7 Operating System iOS 11.2.1 My Question or Issue After my account was compromised earlier this month my username changed from my...
Regular
7347 Views
11 replies
1 likes
A few days ago, I was playing music on desktop when my computer crashed (pretty sure it's not spotify's fault though) and I had to turn it off "the hard way" with the song still playing but like a broken record, stuck at a certain point. Since then, ...
A few days ago, I was playing music on desktop when my computer crashed (pretty sure it's not spotify's fault though) and I had to turn it off "the hard way" with the song still playing but like a br...
Roadie
818 Views
1 replies
0 likes
PlanPremium Device(iPhone,)Operating System(iOS, Windows 10,etc.) I have account but didn't using it two years. Now I am returning back. I have using my account 5 days but still have old playlists in "Made for you" section (2017), old "Top recommenda...
Plan Premium Device (iPhone,) Operating System (iOS, Windows 10,etc.) I have account but didn't using it two years. Now I am returning back. I have using my account 5 days...
Spotify Star
443 Views
1 replies
0 likes
I would like to use Spotify on my samsung galaxy watch; therefore i have to set up a device pw, to login on my watch (on my phone i use my FB-account to connect with spotify); i do not get any email to set up a PW, i checked also the "spam folder"......
I would like to use Spotify on my samsung galaxy watch; therefore i have to set up a device pw, to login on my watch (on my phone i use my FB-account to connect with spotify); i do not get any email ...
Roadie
302 Views
1 replies
0 likes
Hi!A long time ago, I made a Spotify account attached to my Facebook. However, I never used it, and instead used another Spotify more. Is there any way for me to delete the other account and connect my Facebook to the account I actually use? I don't ...
Hi! A long time ago, I made a Spotify account attached to my Facebook. However, I never used it, and instead used another Spotify more. Is there any way for me to delete the other account and connec...
Roadie
1072 Views
1 replies
0 likes
PlanFamily/PremiumCountry AustraliaDevice iPhone 8Operating System(iOS 10, My Question or Issue My daughter already has a free account that was set up through facebook and we have just upgraded to premium. The facebook account doesnt have an email. s...
Plan Family/Premium Country Australia Device iPhone 8 Operating System (iOS 10, My Question or Issue My daughter already has a free account that was set up through faceboo...
Casual Listener
642 Views
4 replies
0 likes
PlanPremiumCountryMexicoDevice Samsung Galaxy 9, Windows ComputerOperating SystemAndroid Oreo, Windows 10 My Question or Issue I suddenly find my account playing on a "living room speaker", which I connected to by accident at my school through wifi (...
Plan Premium Country Mexico Device Samsung Galaxy 9, Windows Computer Operating System Android Oreo, Windows 10 My Question or Issue I suddenly find my account playi...
Spotify Star
11088 Views
1 replies
1 likes
PlanFreeCountry Dominican RepublicDeviceIpadOperating SystemiOS My Question or Issue My dad's account disappeared, since a week ago my dad contact having issues with his spotify account, somehow it logged out( maybe and update). I told him how to log...
Plan Free Country Dominican Republic Device Ipad Operating System iOS My Question or Issue My dad's account disappeared, since a week ago my dad contact having issues wit...
Spotify Star
558 Views
1 replies
1 likes
Hey there, With reference to the email screenshot attached, I received this email regarding some address confirmation of an unknown user.I have double checked my account and there have been no changes to the members in my family plan so i'm not sure ...
Hey there, With reference to the email screenshot attached, I received this email regarding some address confirmation of an unknown user. I have double checked my account and there have bee...
Community Legend
320 Views
1 replies
0 likes
PlanPremiumCountry JapanDevicePCOperating SystemWindows 10 My Question or Issue I have changed my photo on Spotify desktop app, but my account photo is still the one imported from Facebook on the browser (Spotify website), and this image is used on "...
Plan Premium Country Japan Device PC Operating System Windows 10 My Question or Issue I have changed my photo on Spotify desktop app, but my account photo is still the on...
Spotify Legend
6460 Views
9 replies
0 likes
PlanPremiumCountryBasilDevice(iPhone SE / Windows)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOs campos vazios da minha conta do Spotify foram preenchidos com esse Carla Carla cadastrado no e-mail *snip* . Não sei se f...
Plan Premium Country Basil Device (iPhone SE / Windows) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Os campos vazios da minha conta do Spotify ...
Community Legend
322 Views
1 replies
0 likes
I already tried to close the sesion and change password. It keeps playing Michael’s Iphone which is not mine........ PlanPremium Country ChileDevice(iPhone 6Operating System(iOS 10 My Question or Issue
I already tried to close the sesion and change password. It keeps playing Michael’s Iphone which is not mine........ Plan Premium Country Chile Device (iPhone 6 Operating Sys...
Community Legend
610 Views
1 replies
0 likes
