Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 381694 Views
  • 918 replies
  • 107 likes
  • Account
  • 381694 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166134 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166134 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 96867 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 96867 Views
  • 68 replies
  • 10 likes

My name as changed...

Hi I took a new premium subscription to Spotify but I'm having a lot of problems! One that is quite annoying, my username has changed to a name consisting of numbers and letters. Previously it was my name and surname Facebook. What is going on ?

  • Regular
  •   Hi    I took a new premium subscription to Spotify but I'm having a lot of problems!   One that is quite annoying, my username has changed to a name consisting of numbers a...
  • Jose_M
  • Spotify Star
  • 631 Views
  • 10 replies
  • 1 likes
  • Account
  • 631 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution (Q) Picture on Community

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy A3 2017Operating SystemAndroid Oreo My Question or Issue Hi, Can I change Profile Pict on Spotify Community? Level: Newbie

  • Casual Listener
  • Plan Premium Country Indonesia Device Samsung Galaxy A3 2017 Operating System Android Oreo   My Question or Issue  Hi, Can I change Profile Pict on Spotify Community? Level: ...
  • Isaknewton
  • Casual Listener
  • 459 Views
  • 3 replies
  • 0 likes
  • Account
  • 459 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Someone is using my account

My Question or Issue Someone is on my account I already changed the password but now there is someone new in my account. The one in my account deleted all my playlists. Can someone please help me!!

  • Newbie
  •     My Question or Issue  Someone is on my account I already changed the password but now there is someone new in my account. The one in my account deleted all my playlists. Can som...
  • Guido
  • Spotify Legend
  • 471 Views
  • 2 replies
  • 0 likes
  • Account
  • 471 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Removing Facebook

Good afternoon! I created my Spotify accoung using Facebook, and I would like to remove the association of Facebook with my Spotify account. How do I do this? Thank you!

  • Visitor
  •   Good afternoon!  I created my Spotify accoung using Facebook, and I would like to remove the association of Facebook with my Spotify account.  How do I do this?  Thank you!
  • Daisy
  • Spotify Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • Account
  • 477 Views
  • 1 replies
  • 0 likes

I already used my free trial. How do I resubscribe to premium?

PlanfreeCountry CanadaDeviceiphone6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan free Country  Canada Device iphone6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bethany_Dawn
  • Community Legend
  • 759 Views
  • 1 replies
  • 0 likes
  • Premium
  • 759 Views
  • 1 replies
  • 0 likes

Random text messages from Spotify?

PlanPremiumCountry Device(iPhone Operating System My Question or Issue I am receiving text messages from Spotify. I have turned off all push notifications but these texts keep popping up. While it looks like a link, you can’t click on the messages. T...

E3C3FB7B-82C3-480C-BC85-BBA3F4FE9033.jpeg
  • Newbie
  • Plan Premium Country   Device (iPhone  Operating System   My Question or Issue   I am receiving text messages from Spotify.  I have turned off all push notifications...
  • Bethany_Dawn
  • Community Legend
  • 3342 Views
  • 1 replies
  • 0 likes
  • Account
  • 3342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Músicas que não ouvi recentemente aparecem no início do aplicativo

Músicas e álbuns que nunca ouvi simplesmente apareceram nas músicas recentemente tocadas, como resolver? Troquei a senha e desconectei de todos os dispositivos, será que estar conectado ao Facebook é a razão?

  • Casual Listener
  • Músicas e álbuns que nunca ouvi simplesmente apareceram nas músicas recentemente tocadas, como resolver?   Troquei a senha e desconectei de todos os dispositivos, será que estar conectado ao F...
  • VGAndrade
  • Casual Listener
  • 3771 Views
  • 2 replies
  • 3 likes
  • Account
  • 3771 Views
  • 2 replies
  • 3 likes

Can’t find account. Please help!

I have a premium account that I had cancel about 4 or 3 months ago and I was still being charged, so I though I didn’t cancel it the right way. And then I got a different phone and wanted to set up my new phone with my account and now it’s saying it ...

  • Casual Listener
  • I have a premium account that I had cancel about 4 or 3 months ago and I was still being charged, so I though I didn’t cancel it the right way. And then I got a different phone and wanted to set up m...
  • Garc0903
  • Casual Listener
  • 573 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 573 Views
  • 2 replies
  • 0 likes

Account not found and all playlista have gone on ONE device

PlanPremiumCountry United KingdomDeviceGooglePixel 2 XL Operating SystemAndroid Oreo My Question or Issue My partner has recently changed from iPhone to android and has lost all of her playlists. The username has turned into numbers. We've checked he...

  • Newbie
  •   Plan Premium Country  United Kingdom Device GooglePixel 2 XL  Operating System Android Oreo   My Question or Issue   My partner has recently changed from i...
  • Jose_M
  • Spotify Star
  • 353 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 353 Views
  • 1 replies
  • 1 likes

Superuser Contribution Posso perder minhas playlists?

Ola! Infelizmente estou desempregada e nao terei mais como pagar a mensalidade do spotify. Terei de optar pro plano free. Gostaria de saber se vou perder minhas playlists quando cancelar o plano premium

  • Newbie
  • Ola!  Infelizmente estou desempregada e nao terei mais como pagar a mensalidade do spotify. Terei de optar pro plano free.  Gostaria de saber se vou perder minhas playlists quando cancela...
  • Daisy
  • Spotify Legend
  • 1026 Views
  • 1 replies
  • 0 likes
  • 1026 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Multiple accounts starred playlist share

PlanFreeCountryBulgariaDeviceSamsung Galaxy X Cover 3Operating SystemAndroid Oreo, Windows 10,etc.) My Question or IssueHello,My first account was created long ago with false e-mail address (I was afraid of being scammed) and logging trough Facebook....

  • Casual Listener
  • ...eset it, since the new password is sent to unexisting e-mail... Therefore I created a new profile and added all the public playlists. HOWEVER the post important playlists where I kept my best of all s...
  • BlackPillow
  • Composer
  • 614 Views
  • 6 replies
  • 0 likes
  • Account
  • 614 Views
  • 6 replies
  • 0 likes

Superuser Contribution Account nickname

Somehow my nickname (not username, username is correct) was changed from migachevm to evgen. And i cannot change it. I'm so sad about this After connect my facebook account nothing happens, only the picture of my facebook profile become my picture of...

  • Visitor
  •    Somehow my nickname (not username, username is correct) was changed from migachevm to evgen. And i cannot change it. I'm so sad about this 😞 After connect my facebook account nothing h...
  • Guido
  • Spotify Legend
  • 1800 Views
  • 5 replies
  • 0 likes
  • Account
  • 1800 Views
  • 5 replies
  • 0 likes

Superuser Contribution Log back in to Premium Family account with FB login

PlanPremium Family CountryThe Netherlands DeviceHuawei P10 and LaptopOperating SystemAndroid 8.0.0, Windows 10 My Question or Issue I subscribed to a Spotify Premium Family account using Facebook Login.Since I can't use these FB login credentials for...

  • Newbie
  • Plan Premium Family  Country The Netherlands  Device Huawei P10 and Laptop Operating System Android 8.0.0, Windows 10   My Question or Issue  I subscribed to a Spotify P...
  • Guido
  • Spotify Legend
  • 722 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 722 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot submit invitation to Premium for Family

PlanPremium for FamilyCountry CzechDevice(web, mobile) My Question or IssueHello guys,today I creted an account for my daughter and invite her to Premium for Family plan. She got email with invitation and is able to clik on "Accept Invitation" button...

  • Casual Listener
  • Plan Premium for Family Country  Czech Device (web, mobile)   My Question or Issue Hello guys, today I creted an account for my daughter and invite her to  Premium for Family ...
  • Knedlo
  • Casual Listener
  • 1061 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1061 Views
  • 3 replies
  • 0 likes

Solved!! Why is my account playing songs from other people's accounts??

Hi! Apparently there is some issue with spotify connect, since my account suddenly starts playing songs from some complete random people's accounts! The screen pops up that is saying "now playing on Mr.X's iphone" - which is not me or anything close!...

  • Newbie
  • Hi! Apparently there is some issue with spotify connect, since my account suddenly starts playing songs from some complete random people's accounts! The screen pops up that is saying "now playin...
  • kejt_
  • Community Legend
  • 770 Views
  • 1 replies
  • 0 likes
  • 770 Views
  • 1 replies
  • 0 likes

Can't Log In

So here's my problem: My phone won't let me use my username and password to sign into my account. However, I can sign in on my computer and tablet using the same username/password and the app let one of my friends sign in when they tried on my phone....

  • Newbie
  • So here's my problem:   My phone won't let me use my username and password to sign into my account. However, I can sign in on my computer and tablet using the same username/password and the ap...
  • kejt_
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription not showing on laptop

I have a paid Premium account which I access on my iPhone. I have signed into Spotify on my laptop, and it is showing the Free account and wants me to upgrade?

  • Newbie
  •   I have a paid Premium account which I access on my iPhone.  I have signed into Spotify on my laptop, and it is showing the Free account and wants me to upgrade? 
  • Guido
  • Spotify Legend
  • 359 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 359 Views
  • 2 replies
  • 0 likes

Superuser Contribution my profile does not exist on search result

PlanFree My Question or Issue Question is my friends can not find my profile on "search". My user name not shown on the "profiles" list. Yes, i know that i can copy my link and send them but that is not answer.

  • Casual Listener
  • Plan Free   My Question or Issue  Question is my friends can not find my profile on "search". My user name not shown on the "profiles" list. Yes, i know that i can copy my link and send...
  • Guido
  • Spotify Legend
  • 546 Views
  • 5 replies
  • 2 likes
  • Account
  • 546 Views
  • 5 replies
  • 2 likes

account merge?

Hello. Is it possible to get my account merged? i have a deleted facebook account i created spotify with which i cannot get back, so im wondering if its possible to merge my old account with my new one?

  • Newbie
  •   Hello. Is it possible to get my account merged? i have a deleted facebook account i created spotify with which i cannot get back, so im wonde...
  • Jose_M
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • Account
  • 587 Views
  • 1 replies
  • 0 likes

My account disappeared...

PlanPremiumCountryMexico DevicePc... and a samsung s6Operating SystemWindows 10 My Question or Issue Good evening... Well, here is the thing, my account is Donnie Lebowski but i can't access this account, i tried all the possible passwords and doesn´...

  • Newbie
  •   Plan Premium Country Mexico  Device Pc... and a samsung s6 Operating System Windows 10   My Question or Issue  Good evening... Well, here is the thing, my account is ...
  • Jose_M
  • Spotify Star
  • 458 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
  • 458 Views
  • 1 replies
  • 1 likes