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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280564 Views
  • 822 replies
  • 84 likes
  • Account
  • 280564 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133440 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133440 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75728 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75728 Views
  • 63 replies
  • 8 likes

Superuser Contribution Paid for premium, getting bullet for my valentine new album advert

I am paying for premium but, like those getting Drake everywhere, I'm getting a Bullet for my Valentine advert every single time I launch the app. I have tried dismissing it, viewing the album and even adding it to my library, bit it won't go away! I...

  • Regular
  • I am paying for premium but, like those getting Drake everywhere, I'm getting a Bullet for my Valentine advert every single time I launch the app. I have tried dismissing it, viewing the album and ev...
  • Alfredo
  • Roadie
  • 281 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 281 Views
  • 3 replies
  • 0 likes

HACKED ACCOUNT

PlanpremiumCountry BrazilDevicePCOperating SystemWindows 10 My Question or Issue my account got hacked and they changed the e-mail to *snip* and password to something that i dont know.i can still log in with facebook but i cant change the e-mail or p...

  • Newbie
  • Plan premium Country  Brazil Device PC Operating System Windows 10   My Question or Issue  my account got hacked and they changed the e-mail to *snip* and password ...
  • Loxer
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 410 Views
  • 1 replies
  • 0 likes

Spotify is currently not available in your country... "Spotify: Music for everyone"

Country Ukraine My Question or IssueWhy a Spotify not available in my country? In 2018! I wait a long time for available Spotify in my Country, but probably you have forgotten about other countries in the Earth. It makes me very angry, even Deezer, G...

  • Visitor
  •    Country  Ukraine  My Question or Issue Why a Spotify not available in my country? In 2018! I wait a long time for available Spotify in my Country, but probably you have f...
  • Loxer
  • Spotify Star
  • 2620 Views
  • 1 replies
  • 1 likes
  • Other
  • 2620 Views
  • 1 replies
  • 1 likes

Facebook button doesnt work

PlanPremiumCountry IsraelDeviceAndroid LGv10 + PCOperating SystemAndroid 5.1.1 + Windows 10 My Question or Issue I try to link my facebook to my account but the button doesnt work at all, In the pc its clickable but nothing comes up, in the phone, I ...

  • Casual Listener
  • Plan Premium Country  Israel Device Android LGv10 + PC Operating System Android  5.1.1 + Windows 10   My Question or Issue  I try to link my facebook to my account but t...
  • ArielMoose
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • Account
  • 319 Views
  • 2 replies
  • 0 likes

Can't login - can't use abroad.. I'm not abroad

PlanFree/PremiumCountry Device(iPhone 7, iPad Operating System(iOS 10 My Question or Issue Spotify thinks I’m abroad and I can’t log in

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 7, iPad  Operating System (iOS 10   My Question or Issue  Spotify thinks I’m abroad and I can’t log in 
  • Loxer
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
  • 194 Views
  • 1 replies
  • 0 likes

Spotify user name

My spotify user name is a bunch of code and i have no idea why but it is super annoying... "https://open.spotify.com/user/216mojglcwbpx3b4cdka3dwoy?si=MINR-oHyRlSqmqQmLsJQYw" can anyone help out as to why it is or if there is a fix?

  • Casual Listener
  •   My spotify user name is a bunch of code and i have no idea why but it is super annoying... "https://open.spotify.com/user/216mojglcwbpx3b4cdka3dwoy?si=MINR-oHyRlSqmqQmLsJQYw" can anyone help ...
  • Loxer
  • Spotify Star
  • 641 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
  • 641 Views
  • 4 replies
  • 0 likes

Playlists - please help

Hi, I have recently logged into my spotify and all my playlists I had saved over the years have complety vanished? I have tried both my phone, my partners phone and my mac book which is where I use my account and my playlists appear to have dissapear...

  • Casual Listener
  •     Hi,   I have recently logged into my spotify and all my playlists I had saved over the years have complety vanished?   I have tried both my phone, my partners phone and ...
  • Noah
  • Spotify Star
  • 193 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 193 Views
  • 3 replies
  • 0 likes

Premium olma sorunu

Ücretini ödememe rağmen premium olamadım. Sorunun çözülmesini istiyorum.

  • Newbie
  • Ücretini ödememe rağmen premium olamadım. Sorunun çözülmesini istiyorum.  
  • 21783927
  • Songwriter
  • 202 Views
  • 1 replies
  • 1 likes
  • Premium
  • 202 Views
  • 1 replies
  • 1 likes

Doppio account

PlanPremiumCountryItaly My Question or IssueBuongiorno a tutti. Ho usufruito della prova di Spotify Premium sul mio dispositivo (prima di scoprire che esisteva Spotify Premium per gli studenti). Alla scadenza del periodo di prova volevo disdire l'acc...

  • Visitor
  • Plan Premium Country Italy   My Question or Issue Buongiorno a tutti. Ho usufruito della prova di Spotify Premium sul mio dispositivo (prima di scoprire che esisteva Spotify Premium per gl...
  • 21783927
  • Songwriter
  • 739 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 739 Views
  • 1 replies
  • 0 likes

I lost my Premium and once I relogged in I realized I lost my playlists

PlanPremiumCountry SpainDeviceGalaxy S8 Operating SystemAndroid My Question or IssueI changed my card account and I lost my Premium because of that. Once I recover that, using the same user, I realized that I lost all my playlist. Is there any way to...

  • Newbie
  •   Plan Premium Country  Spain Device Galaxy S8   Operating System Android   My Question or Issue I changed my card account and I  lost my Premium becaus...
  • 21783927
  • Songwriter
  • 375 Views
  • 1 replies
  • 0 likes
  • Account
  • 375 Views
  • 1 replies
  • 0 likes

Deleted Facebook - Username

I originally set up my account linked to my facebook, however I have since deleted and my username has switched from my actual name to a string of numbers. Can I get assistance with getting my actual name back as my username without connecting to fac...

  • Casual Listener
  •   I originally set up my account linked to my facebook, however I have since deleted and my username has switched from my actual name to a string of numbers.    Can I get assistance...
  • Rodnag
  • Casual Listener
  • 1258 Views
  • 4 replies
  • 0 likes
  • Account
  • 1258 Views
  • 4 replies
  • 0 likes

Friends account is broken

PlanHis account was premiumCountry U.SDeviceEverythingOperating SystemEverything My Question or Issue My friend's account is somehow deleted and can't access it. So I am messaging on behalf of him. Today at roughly 5:00 PM CST, it started with a play...

  • Casual Listener
  • Plan His account was premium Country  U.S Device Everything Operating System Everything   My Question or Issue   My friend's account is somehow deleted and can't access it. S...
  • teddzy_
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 262 Views
  • 2 replies
  • 0 likes

Friend feed not working

Hello,I'm trying to get my friend feed to work and I'm running into issues.I connected to facebook on mobile, logged out on the desktop, and logged back in; desktop says 'Find Friends' and offers to connect me to facebook. When I try to connect to fa...

  • Casual Listener
  • Hello, I'm trying to get my friend feed to work and I'm running into issues. I connected to facebook on mobile, logged out on the desktop, and logged back in; desktop says 'Find Friends' and offers...
  • TobiasYoung
  • Composer
  • 511 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 511 Views
  • 4 replies
  • 0 likes

Cannot login into app

PlanFreeCountry TurkeyDeviceHuaweii p10Operating SystemAndroid My Question or Issue I live in Turkey. I had premium and paid through my phone cell. But know i am in USA and cannot pay for premium so i canceled my premium till when i will be back. I c...

  • Newbie
  • Plan Free Country  Turkey Device Huaweii p10 Operating System Android   My Question or Issue  I live in Turkey. I had premium and paid through my phone cell. But know i am in...
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

Account LOST after deleting Facebook profile [edit:fixed]

PlanPremiumCountry PolandDeviceanyOperating Systemvarious My Question or IssueI have a premium account that I always logged into via my Facebook profile. After I deleted my fb profile some weeks ago the account stayed active and logged in on all devi...

  • Newbie
  • Plan Premium Country  Poland Device any Operating System various   My Question or Issue I have a premium account that I always logged into via my Facebook profile. After I deleted...
  • 21783927
  • Songwriter
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 237 Views
  • 2 replies
  • 0 likes

Solved!! to change e-mail

PlanPremium Hi. I wanted to change the email here, but I cannot. The thing is that I am logging with Facebook, and the e-mail shown in my Spotify account is an old e-mail I had my Facebook connected to, but not anymore (I have no access to it, and gm...

  • Regular
  • Plan Premium   Hi. I wanted to change the email here, but I cannot. The thing is that I am logging with Facebook, and the e-mail shown in my Spotify account is an old e-mail I had my Facebook...
  • 21783927
  • Songwriter
  • 399 Views
  • 2 replies
  • 0 likes
  • Account
  • 399 Views
  • 2 replies
  • 0 likes

Iog in with emailadres

Plan FreeCountryNetherlandsDeviceSamsung Galaxy 7Operating SystemAndroid Oreo My Question or Issue I can't log in with my emailadres and password. I need to use my username (which is a serie of numbers i can't remember and i can't change my username)...

  • Newbie
  • Plan  Free Country Netherlands Device Samsung Galaxy 7 Operating System Android Oreo   My Question or Issue  I can't log in with my emailadres and password. I need &nbs...
  • 21783927
  • Songwriter
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 196 Views
  • 1 replies
  • 0 likes

nobody can find me on spotify

PlanPremiumCountry switzerlandDeviceHTC U PlayOperating SystemWindows 10 My Question or IssueHey,I use my Facebook Account for spotify. I asked my friends to search me on spotify, but theres no searchresult. i checked all settings but theres no optio...

  • Newbie
  •   Plan Premium Country  switzerland Device HTC U Play Operating System Windows 10   My Question or Issue Hey, I use my Facebook Account for spotify. I asked my friends to s...
  • 21783927
  • Songwriter
  • 585 Views
  • 2 replies
  • 1 likes
  • Account
  • 585 Views
  • 2 replies
  • 1 likes

Superuser Contribution No deja entrar a mi cuenta y borra mis canciones al ponerlo en modo offline

PlanPremiumCountry MexicoDevice(Lg k10 2017)Operating System(Android) My Question or IssueMi aplicación falla, no me deja entrar a mi cuenta sólo aparece cargando. También al ponerlo en modo offline no puedo escuchar nada y al querer entrar me borra ...

  • Casual Listener
  • Plan Premium Country  Mexico Device (Lg k10 2017) Operating System (Android)   My Question or Issue Mi aplicación falla, no me deja entrar a mi cuenta sólo aparece cargando. ...
  • Alfredo
  • Roadie
  • 391 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 391 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution cant't login on my tesla model S

Hi, I have a premium account with facebook login.I have also a "device password" that I use on my mobile.I am unable to login to my Family Premium account on my new Tesla Model S.I am unable to generate a new device password for the car.thanks for yo...

  • Regular
  • Hi,   I have a premium account with facebook login. I have also a "device password" that I use on my mobile. I am unable to login to my Family Premium account on my new Tesla Model S. ...
  • Alfredo
  • Roadie
  • 34337 Views
  • 6 replies
  • 0 likes
  • Login
    Premium
  • 34337 Views
  • 6 replies
  • 0 likes