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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734482 Views

18 replies

29 likes

  • 734482 Views
  • 18 replies
  • 29 likes

Solved!!Superuser Contribution Problem with my Facebook account which is connected to two profiles

PlanFree and PremiumCountry SlovakiaDevicePC and iPhoneOperating SystemiOS 10 and Windows 10 My Question or Issue Hello,I created a small mess with my accounts. Some time ago I started with Spotify (connected the Facebook account) And then because of...

Casual Listener

Plan Free and Premium Country  Slovakia Device PC and iPhone Operating System iOS 10 and Windows 10   My Question or Issue  Hello, I created a small mess with my accounts.&n...

Peter

Spotify Legend

806 Views

6 replies

0 likes

Account
  • 806 Views
  • 6 replies
  • 0 likes

Solved!! My Account Was Jeopardized

Every night I go to bed listening to a sleep playlist. When I woke up this morning, I had been signed out of my account and couldn't sign back in. I was able to determine my password was changed and, thankfully, I had access to the email attached to ...

Newbie

  Every night I go to bed listening to a sleep playlist. When I woke up this morning, I had been signed out of my account and couldn't sign back in. I was able to determine my password was chan...

Jose_M

Spotify Star

458 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 458 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify adding random songs to playlist

Is there any way to disable this feature? I don't have a premium account, but I was testing out Spotify to see if I would sub here since I'm not liking YouTube Music. Spotify added like 15 Robin Schulz songs to my playlist. If I wanted to listen to d...

Casual Listener

 Is there any way to disable this feature?  I don't have a premium account, but I was testing out Spotify to see if I would sub here since I'm not liking YouTube Music.   Spotify add...

Garrettthor

Visitor

86724 Views

20 replies

3 likes

Account
  • 86724 Views
  • 20 replies
  • 3 likes

Pirates have taking my spotify

PlanPremiumCountry NorwayDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI logged inn to my Spotify account today and the app was In an other languag, allredy playing songs and all my playlist was gone. Is there any ways to get...

Newbie

Plan Premium Country  Norway Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I logged inn to my Spotify account today and the app was In an other...

Maxim

Spotify Star

324 Views

1 replies

0 likes

Account
Security
  • 324 Views
  • 1 replies
  • 0 likes

Random songs playing on different device?

PlanPremiumCountry GermanyDeviceSamsung Galaxy Note 7 (Or something like that)Operating SystemAndroid 8.0.0 My Question or Issue Hey there. I wanted to listen to some music on my phone while working on something (my computer was off at that time). Bu...

Casual Listener

Plan Premium Country  Germany Device Samsung Galaxy Note 7 (Or something like that) Operating System Android 8.0.0   My Question or Issue  Hey there. I wanted to listen to so...

Jose_M

Spotify Star

3201 Views

3 replies

3 likes

Account
Login
Premium
Security
  • 3201 Views
  • 3 replies
  • 3 likes

Superuser Contribution Family Plan Issue

PlanFamiliarCountry SpainDeviceiPhone 6SOperating SystemiOS 10 My Question or Issue I have a family plan with my parents and brothers. That happens-My dad received a email with a problem with my account (there is no confirmation that we live together...

Newbie

Plan Familiar Country  Spain Device iPhone 6S Operating System iOS 10   My Question or Issue  I have a family plan with my parents and brothers.  That happens -My dad ...

Guido

Spotify Legend

387 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 387 Views
  • 1 replies
  • 0 likes

Suddenly a 'free' user while all invoices are paid. What's going on?

Hi! today, Spotify (both the app as well as online) suddenly asks me to upgrade to premium, while I have been a premium user for almost two years! It says I am a free user... ? Checked my invoices under account and all has been paid. Including this m...

Newbie

Hi!   today, Spotify (both the app as well as online) suddenly asks me to upgrade to premium, while I have been a premium user for almost two years!    It says I am a free user... ...

jsannn

Community Legend

205 Views

1 replies

0 likes

Account
Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Can't find Facebook Friends on Spotify

On my desktop, whenever I click the "find friends" button on the sidebar, it brings up a pop up with an infinite loading screen. On my phone, it's the same case except it just says that it immediately says "Sorry, something went wrong. That didn't wo...

Casual Listener

On my desktop, whenever I click the "find friends" button on the sidebar, it brings up a pop up with an infinite loading screen. On my phone, it's the same case except it just says that it immed...

OneByBoo

Roadie

637 Views

3 replies

2 likes

Account
Other
  • 637 Views
  • 3 replies
  • 2 likes

Transfer listening data from old to new one account

PlanPremiumCountry PhilippinesDeviceOneplus 6Operating SystemAndroid Pie My Question or Issue Hello! I have to change my account (delete old and create new one). How can i transfer my data from old to new account? I think listening history much valua...

Newbie

  Plan Premium Country  Philippines Device Oneplus 6 Operating System Android Pie   My Question or Issue  Hello! I have to change my account (delete old and create new ...

jsannn

Community Legend

2779 Views

1 replies

0 likes

Account
Other
Subscription
  • 2779 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with logging Samsung gear fit 2 pro

PlanPremiumCountryUruguay DeviceSamsung gear fit 2 proOperating System Android Oreo My Question or Issue I can't access to my account in Samsung gear fit 2 pro..I try with everything I can read in the web but always fails

Newbie

Plan Premium Country Uruguay    Device Samsung gear fit 2 pro Operating System  Android Oreo   My Question or Issue  I can't access to my account in Samsun...

Guido

Spotify Legend

1211 Views

1 replies

0 likes

Login
  • 1211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not log in into app with facebook

Hi there,i just made account with my facebook but can not log in into the app as its saying login failed could not connect to facebook. I have an iphone and i can open the account in safari but can’t use the app.

Newbie

Hi there, i just made account with my facebook but can not log in into the app as its saying login failed could not connect to facebook. I have an iphone and i can open the account in safari but can...

Guido

Spotify Legend

641 Views

2 replies

0 likes

Account
  • 641 Views
  • 2 replies
  • 0 likes

how do i know i have the plan 1$/3 month

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why does it doesn’t said that i had the plan 1$/3 month?

Casual Listener

Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Why does it doesn’t said that i had the plan 1$/3 month?

jaiwareham

Composer

501 Views

4 replies

0 likes

Account
Premium
Subscription
  • 501 Views
  • 4 replies
  • 0 likes

Superuser Contribution Merge account?

PlanFree, used to be PremiumCountry USADeviceDesktopOperating SystemWindows 7 My Question or IssueHi, Hoping for some technical assistance from a Spotify employee... About 2 years ago, I created my Spotify account using my primary email address and I...

Newbie

Plan Free, used to be Premium Country  USA Device Desktop Operating System Windows 7   My Question or Issue Hi,   Hoping for some technical assistance from a Spotify employ...

Katerina

Spotify Legend

413 Views

2 replies

0 likes

Account
Login
Other
  • 413 Views
  • 2 replies
  • 0 likes

Bought Spotify Premium Sill on free

My Question or Issue I just have bough spotify premium for 1$ for 3 months and im still on free its been like 6 hours since the purchase

Casual Listener

    My Question or Issue   I just have  bough spotify premium for 1$ for 3 months and im still on free its been like 6 hours since the purchase   

Billy-J

Spotify Star

211 Views

1 replies

0 likes

Account
Premium
Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Can’t access my account that was linked to my deleted Facebook account

My Question or Issue So I’m having a real problem at the minute, I even had to make a new account just so to try and solve it! My Spotify account (not this one) was linked to my Facebook. I deleted my Facebook indefinitely without really thinking abo...

Visitor

    My Question or Issue   So I’m having a real problem at the minute, I even had to make a new account just so to try and solve it!   My Spotify account (not this one) was ...

Jose_M

Spotify Star

456 Views

3 replies

0 likes

Account
  • 456 Views
  • 3 replies
  • 0 likes

I connected spotify to facebook, now my username is gone

Hi, I just connected my facebook account to spotify, this changed my username to my normal name. However, I don't want this. So what I did, was disconnect it again. But now my username won't return. How do I fix this, I don't want my normal name to b...

Newbie

Hi,   I just connected my facebook account to spotify, this changed my username to my normal name. However, I don't want this. So what I did, was disconnect it again. But now my...

osornios

Spotify Star

377 Views

1 replies

1 likes

Account
Other
  • 377 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Egypt Issues

Dears, I've been using the newly launched Spotify in Egypt (premium account) for almost a month now, and still the basic Spotify features such as Daily Mix, Discover Weekly & Release Radar have not yet appeared. I still get the same message that I ha...

Casual Listener

Dears,   I've been using the newly launched Spotify in Egypt (premium account) for almost a month now, and still the basic Spotify features such as Daily Mix, Discover Weekly & Release Rad...

lulu06

Visitor

1628 Views

2 replies

1 likes

  • 1628 Views
  • 2 replies
  • 1 likes

Google Mini $1 not working

I have signed up for family premium but I do not get an option for a Google home mini. I know this offer is good through 12/31 but it also states "while supplies last". Do you have any more mini's to give out, or am I doing something wrong? I got thi...

Newbie

I have signed up for family premium but I do not get an option for a Google home mini. I know this offer is good through 12/31 but it also states "while supplies last". Do you have any more mini...

Billy-J

Spotify Star

342 Views

1 replies

0 likes

Free
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! Spotify web player hijack

Hi,I am using a spotify premium account which is connected to facebook. The last couple of weeks some weird recently listened artists kept showing of which I was very sure I never would listen to. Sometimes after a playlist is done playing I get some...

Casual Listener

  Hi, I am using a spotify premium account which is connected to facebook. The last couple of weeks some weird recently listened artists kept showing of which I was very sure I never wo...

originalcred

Casual Listener

2464 Views

4 replies

0 likes

Account
Premium
Security
  • 2464 Views
  • 4 replies
  • 0 likes

logging in

PlanFreeCountry USA to IndiaDeviceWindows, iOS, and Android devicesOperating SystemWindows 10, iOS 10 and Android Oreo 8.1.0 My Question or Issue So, I moved from USA to India permanently. I am aware that Spotify has not been released in India yet. B...

Regular

  Plan Free Country  USA to India Device Windows, iOS, and Android devices Operating System Windows 10, iOS 10 and Android Oreo 8.1.0   My Question or Issue  So, I move...

Billy-J

Spotify Star

541 Views

3 replies

0 likes

Login
  • 541 Views
  • 3 replies
  • 0 likes