cannot set password device

[Pro1976]

Hello,after receive spotify e-mail to set device password,i follow the link create the pass and confirm password,though it appears a red tag stating "There was a problem setting your password".

Can anybody help to set the device password so that i can use Spotify on my mobile?

Thank you!

[osornios]

@Pro1976

Are you still having problems?

My suggestion would be for you to create a new account with different email address from the one you use for facebook. That will give you a Spotify username / password, which you can use in all devices.

Once you have this new account, contact customer support and they'll help you migrate your info, library, playlists, friends, etc. to this new account.

[KatesHere]

Hey there @Pro1976 -

You can also try checking the solutions other users found in this case:

• https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Set-Device-Password/td-p/1120473
• https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Cannot-Create-Device-Password/m-p/1...
• https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Can-t-set-my-device-password/td-p/1...

Let us know how they worked 🙂

K