country does not match profile

[moshiken]

I'm trying to login in on mac with high sierra and it says that "your country does not match the one set in your profile. To continue use, update your profile or upgrade your spotify account. (error code 408)

I live in Japan, my profile is set to Japan. I don't understand what's wrong?

[SergioDavid]

Hey @moshiken, welcome to the Community!

That sounds odd. Do you have a VPN enabled on your device? If so, disabling it should help.

If you don't have a VPN enabled, try connecting over a different network to see if the issue persists.

Let us know how it goes.

[FlickerSoul]

facing the same problem on win app

my IP shows I'm in the US and the region in my profile is US as well.

still, I can't log in the win app.

[Melody]

Hey @FlickerSoul

Sorry for the delay in us getting back to you.

If this is still happening, could you try restarting your device and router/connection? We know it sounds simple, but it's often overlooked. If that doesn't help, let's try a quick reinstall. Just follow the steps here.

If you're still having trouble, could you let us know your operating system's version?

We'll see what we can suggest!
Thanks,

/M

[FlickerSoul]

Thanks for replying me! 

I've solved this problem through mobile app. 

[Melody]

Hey, @FlickerSoul

We're happy to hear this is resolved for you 🙂

Any questions in the future, we'll be...

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Thanks,

/M