60 day free trial

[narwhals]

Hello,

I just now decided to take the offered 60 day free trial which I've heard multiple times while using my normal free spotify. I haven't taken the 30 day free trial before. And now when I took it it was only for 30 days? Is this some kind of a bug?

Cheers, Niki

[atom1989]

I escalated your problem to staff. They will reply you as soon as possible.

[LordRollin]

The 60 day free trial is only availible in markets that do not have the three months for $0.99 offer. If you are getting offered the 30 day trial, then odds are you are in a market that offers the three months for $0.99, which, in my opinion, is a better offer anyways. If you go to https://www.spotify.com/premium it should list one of the two offers for you. Hope this helps! 

[narwhals]

I already took the trial for 30 days so that doesn't take me to a page where I can see which one it is. I live in Finland so could you check if it is one of the countries which should get the 60 day trial? If not then I find odd why I get advertisements about it while listening to spotify, shouldn't they be country-specific adverts?

[ScholesGoals]

I'm UK based and took what I thought was a 60 day trial and have just got a notification saying it expires tomorrow, that's after just 7 days! Now waiting for a response from customer support.

[Pete · Accepted solution]

Hey @narwhals

I have updated your subscription to reflect the 60 day trial promotion. You're good to go 🙂

[Pete]

Hey @ScholesGoals

Your subscription should automatically roll into the 60 day trial once your 7 day Premium period has expired.

Let me know how you get on with this.

[narwhals]

@Pete

Thank you very much ! I appreciate the superb customer service ! 🙂

Cheers, Niki

[mckeevereimear1]

Hello, I was advertised a 60-day free Premium trial and signed up. However when I went to the payment page it says I am going to receive only a 30-day free trial period. I have never signed up to any prior free trial periods, and have never previously used Spotify. 

Please assist.

[arjoll]

I'm getting the same thing - a 60 day premium trial advertised, but the payment page is only 30 days. It does seem like there's some kind of issue with the promotion!

[Ambivalence]

Hello @arjoll

Have you tried actually trialing? I am currently on the 60 day free trial plan as well. The payment page is probably like that as the 60 day trial is only for a limited time.

[arjoll]

Hi @Ambivalence 

I can give that a try - my only concern would be if I used up my one opportunity at a free trial! I can see from this thread that Spotify support are able to help if necessary, so I will give it a go and report back.

[marc_jin · Accepted solution]

Hi Spotify team,

I have just signed up for the 60 day trial but it is reflected that I'm on 30days instead.

Please help!

[arjoll]

Ok, so that didn't exactly achieve the desired result. I guess I'll wait and see what happens.....

[marc_jin]

Same here arjoll. I guess we're in the same boat.

[iwas1]

I have the same problem here please help

[Yaza93]

Hey guys i have also been affected...any fixes?
Thanks

[dylus]

Hi, I'm seeing the same thing... 30-days instead of the 60-days trial... I have not signed up. This offer is supposed to expire 5-Oct... shoudn't this still be valid then?

[desmondseow]

Hi, i was not being given the 60 days free premium trial..  please help. 

[gtxy94]

Hello, 

I had a free 30 days trial but when i log on to my account weeks after, the offer was gone and I only can upgrade to premium normally.

How can I get the 30 days free trial again?

Please help! Thankyou.