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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80474 Views

9 replies

2 likes

Account
Login
  • 80474 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654086 Views

13 replies

4 likes

Account
  • 654086 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734561 Views

18 replies

29 likes

  • 734561 Views
  • 18 replies
  • 29 likes

Superuser Contribution I can't lot in in my premium account

I have two accounts in spotify one is premium and the other one is free. I accidently lot out in my premium account and when I tried to lot in again it said there isn't an account name like that but then I confirmed with my free account and my accoun...

Newbie

I have two accounts in spotify one is premium and the other one is free. I accidently lot out in my premium account and when I tried to lot in again it said there isn't an account name like that but ...

SergioDavid

Roadie

437 Views

1 replies

0 likes

Account
Premium
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution STUDENT PREMIUM

Hi, i'd like to have spotify premium for students, I did all the process, I enter my personal information and my card's number and in the end I sent the documents. I download the app and I log in, it results the I have spotify free but i payed for pr...

Casual Listener

Hi,  i'd like to have spotify premium for students, I did all the process, I enter my personal information and my card's number and in the end I sent the documents. I download the app and ...

SergioDavid

Roadie

460 Views

1 replies

0 likes

Account
Premium
Subscription
  • 460 Views
  • 1 replies
  • 0 likes

Account Hacked and I can's reset password or anything. Payment still being taken

Hi - I was on a bus back arounf the end of Jan when suddenly another users playlist came up on my screen whilst I was playing my own music. A few days later I was logged out of my account on my laptop and phone. When I tried to log back in, it stated...

Newbie

Hi - I was on a bus back arounf the end of Jan when suddenly another users playlist came up on my screen whilst I was playing my own music.   A few days later I was logged out of my account on...

Noah

Spotify Star

421 Views

1 replies

0 likes

Premium
  • 421 Views
  • 1 replies
  • 0 likes

Solved!! Cannot change country on my profile

Just moved to Tunisia from Sweden. 14 days have past. I am on the free edition of spotify. When logging in to my Spotify account via FB I cannot change country. Only option in the list is Sweden. I have tried with different units and with different w...

Casual Listener

Just moved to Tunisia from Sweden.    14 days have past. I am on the free edition of spotify. When logging in to my Spotify account via FB I cannot change country. Only option in the list...

Maxim

Spotify Star

622 Views

3 replies

0 likes

  • 622 Views
  • 3 replies
  • 0 likes

Help, someone has added playlists on my account

Suddenly I've gotten 3 new playlists full of really horrible songs, I unfollowed one, one list says it's created by me. Have I been hacked?! arrr!

Newbie

Suddenly I've gotten 3 new playlists full of really horrible songs, I unfollowed one, one list says it's created by me. Have I been hacked?! arrr!

Maxim

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change email while having forgotten password

Hi there!My boyfriend‘s account was put with a mail address from his ex. For being able to use the family premium thing, they made it like that. Now with the relationship long gone; he would like to keep his playlists etc (mail address connected to F...

Newbie

Hi there! My boyfriend‘s account was put with a mail address from his ex. For being able to use the family premium thing, they made it like that.   Now with the relationship long gone; he wou...

SergioDavid

Roadie

486 Views

1 replies

0 likes

Account
Login
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Be a "more active account"

Hi! Is it true that I can listen just to 35 sec of a track for it to count as a stream? Or do I have to listen to the whole song? I would like to result "more active", but I don't know if that will count, if I don't listen the whole thing.Tnx xx

Newbie

Hi! Is it true that I can listen just to 35 sec of a track for it to count as a stream? Or do I have to listen to the whole song? I would like to result "more active", but I don't know if that w...

Alfredo

Roadie

557 Views

1 replies

0 likes

Account
  • 557 Views
  • 1 replies
  • 0 likes

How to contact spotify

How do I get a hold of spotify?? No one from the company is responding to my form posts.

Regular

How do I get a hold of spotify?? No one from the company is responding to my form posts. 

Maxim

Spotify Star

598 Views

1 replies

0 likes

Subscription
  • 598 Views
  • 1 replies
  • 0 likes

"Login Failed" can't login

I tried to login on the spotify app but it says i can't because i'm not connected to wifi even tough I am connecte to wifi. Why and how can I fix it so I can listen to music?

Newbie

I tried to login on the spotify app but it says i can't because i'm not connected to wifi even tough I am connecte to wifi.  Why and how can I fix it so I can listen to music? 

Luke

Spotify Star

553 Views

1 replies

0 likes

Login
  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution Over charged account

Hello I see that my card has been charged two times on my account and see that I cannot get in contact with anyone I would like to disconnect my service. Also put my money back on my card. I did it give permission for the card to be charged two time ...

Newbie

Hello I see that my card has been charged two times on my account and see that I cannot get in contact with anyone I would like to disconnect my service. Also put my money back on my card. I did it g...

Jack

Roadie

378 Views

1 replies

0 likes

Subscription
  • 378 Views
  • 1 replies
  • 0 likes

Personal profile linked to Artist Page

Is it still possible to have a personal profile marked as an artist and linked back to the discography on the artist page? I have access to some older accounts that are like that, but I don't know how to get it set up for new artists I am working wit...

Newbie

Is it still possible to have a personal profile marked as an artist and linked back to the discography on the artist page? I have access to some older accounts that are like that, but I don't know ho...

Maxim

Spotify Star

496 Views

1 replies

0 likes

Login
Other
Premium
Security
  • 496 Views
  • 1 replies
  • 0 likes

Changing what country's songs appear in Spotify

So I live in Japan, but I'm an American, and I had been paying for Premium with my USA credit card (which is attached to my parents, who are retired and on fixed income now, so I don't feel comfortable having them pay for my services...) so I switche...

Newbie

So I live in Japan, but I'm an American, and I had been paying for Premium with my USA credit card (which is attached to my parents, who are retired and on fixed income now, so I don't feel comfortab...

Maxim

Spotify Star

532 Views

1 replies

0 likes

Account
Premium
Subscription
  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for student Hulu and Spotify

I try creating my Hulu account but every time I try to click “create account” it doesn’t let me. What should I do?

Newbie

I try creating my Hulu account but every time I try to click “create account” it doesn’t let me. What should I do?

Alfredo

Roadie

392 Views

2 replies

0 likes

  • 392 Views
  • 2 replies
  • 0 likes

Solved!! How transfer my family member account to a family host account?

Hello,I am member of our family account, but would like to move out and create my own family account for my flatmates and me, as host this time. How can I create a family account by keeping all my playlists, favorites etc.? Thanks for your help!Steph

Casual Listener

Hello, I am member of our family account, but would like to move out and create my own family account for my flatmates and me, as host this time. How can I create a family account by keeping all my ...

steph76

Casual Listener

1122 Views

2 replies

0 likes

Premium
  • 1122 Views
  • 2 replies
  • 0 likes

can't log in even if i am online

This afternoon i suddenly found my spotify logged out.I tried to login, and even if i am 100% sure that i am online, it told me to go online in order to log in.

Casual Listener

This afternoon i suddenly found my spotify logged out. I tried to login, and even if i am 100% sure that i am online, it told me to go online in order to log in.

ignoto_97

Casual Listener

437 Views

1 replies

0 likes

Login
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change email address and use it for a new account?

Hello,I would like to create a new account with an email address already in use in another account. If I change the email in account A, could I use the old email address from account A for account B?Thanks a lot for your answer. PS: If anyone wonders...

Visitor

Hello, I would like to create a new account with an email address already in use in another account. If I change the email in account A, could I use the old email address from account A for account ...

Jack

Roadie

1082 Views

1 replies

0 likes

  • 1082 Views
  • 1 replies
  • 0 likes

spotify doesnt offer me the 30 minutes of ad-free music (for watching the short video) anymore?

Spotify stopped offering me the option of listening to 30 minutes of ad-free music for watching the short video.

Newbie

Spotify stopped offering me the option of listening to 30 minutes of ad-free music for watching the short video. 

1400 Views

0 replies

5 likes

Account
Free
Other
  • 1400 Views
  • 0 replies
  • 5 likes

COUNTRY LOCKOUT

CAN I PLEASE SPEAK/MESSAGE A SPOTIFY REPRESENTATIVE?VERY FRUSTRATING - NEED TUNES... CHEERS

Newbie

CAN I PLEASE SPEAK/MESSAGE A SPOTIFY REPRESENTATIVE? VERY FRUSTRATING - NEED TUNES...  CHEERS

Hubo

Community Legend

604 Views

3 replies

0 likes

  • 604 Views
  • 3 replies
  • 0 likes

Superuser Contribution Zip Code Error

My account lists my correct zip code in Florida, however all of the ads and emails that I get are in relation to a Texas address. Please help.

Newbie

My account lists my correct zip code in Florida, however all of the ads and emails that I get are in relation to a Texas address. Please help.

Guido

Spotify Legend

663 Views

1 replies

0 likes

Account
  • 663 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account wiped

I was listening to Spotify today, and it suddenly asked me to re-log in. I did so the way I always do, and it has completely wiped my account. All of my playlists, songs, and listening history has gone - it's like I've got a new account, and is the s...

Visitor

I was listening to Spotify today, and it suddenly asked me to re-log in. I did so the way I always do, and it has completely wiped my account. All of my playlists, songs, and listening history has go...

Luvit1982

Visitor

1895 Views

2 replies

0 likes

  • 1895 Views
  • 2 replies
  • 0 likes