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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88314 Views

9 replies

2 likes

Account
Login
  • 88314 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

743114 Views

13 replies

4 likes

Account
  • 743114 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756559 Views

18 replies

29 likes

  • 756559 Views
  • 18 replies
  • 29 likes

My facebook email has not updated

Hello! I hope someone can help. I updated my email address on my facebook account but it hasnt updated on my spotify account. I cleared my cache, I logged off all devices and logged in again and I am still having the problem. I updated it 2 days ago....

Newbie

Hello! I hope someone can help. I updated my email address on my facebook account but it hasnt updated on my spotify account. I cleared my cache, I logged off all devices and logged in again and I am...

kejt_

Community Legend

444 Views

1 replies

0 likes

Account
Login
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't connect to Facebook

Hi Guys I can't connect my Spotify to my Facebook account. I read a few different threats here and then tried manual connection, or the buttons in the apps, tried on my cell, in the dektop app or via browser but somehow every time I log in to Faceboo...

Casual Listener

Hi Guys  I can't connect my Spotify to my Facebook account.  I read a few different threats here and then tried manual connection, or the buttons in the apps, tried on my cell, in the dek...

Alfredo

Roadie

8543 Views

3 replies

1 likes

Account
  • 8543 Views
  • 3 replies
  • 1 likes

Superuser Contribution link spotify with my facebook

Hello, Is that be possible to make spotify link with my facebook. Because i signed up with facebook first, and i found i can't edit my profile in spotify. Then, i signed up with my email, it can't be linked with facebook anymore.

Newbie

Hello, Is that be possible to make spotify link with my facebook. Because i signed up with facebook first, and i found i can't edit my profile in spotify.  Then, i signed up with my email, it ca...

SergioDavid

Roadie

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error with Account (Mixtape 500)

I can't access my account right now, not a major deal, but I wanted to change my profile picture... help me out, please

Music Fan

I can't access my account right now, not a major deal, but I wanted to change my profile picture... help me out, please

SergioDavid

Roadie

809 Views

1 replies

0 likes

Account
  • 809 Views
  • 1 replies
  • 0 likes

Solved!! I have premiu for family, and want to listen to mobile Phone and Pad at the same time, on one user.

I have premium for family, and want to listen to mobile Phone and Pad at the same time, registred on the same user, (e-mail) isn't that possible? It looks like I have to choose from which device I want to be listening.

Casual Listener

I have premium for family, and want to listen to mobile Phone and Pad at the same time, registred on the same user, (e-mail) isn't that possible? It looks like I have to choose from which device I wa...

Kjhes

Casual Listener

1029 Views

4 replies

0 likes

Account
Premium
  • 1029 Views
  • 4 replies
  • 0 likes

Account detail changed

Hi everybody, I’m having troubles with my account.I know people may have asked it a billion times, but how can I have back my account when the email and the password has been changed probably by a virus or illegally by unknown? I received an email fr...

Newbie

Hi everybody, I’m having troubles with my account. I know people may have asked it a billion times, but how can I have back my account when the email and the password has been changed probably by a ...

Maxim

Spotify Star

3585 Views

1 replies

0 likes

Account
Security
  • 3585 Views
  • 1 replies
  • 0 likes

How the **bleep** do I actually see and play music on here? All i can see is my profile details.

After no end of trouble logging in, did password reset five times, uninstalled and reinstalled the app twice, all I am able to see is my profile details and help topics, which are no help whatsoever. Nowhere is there an option to view or play music. ...

Visitor

After no end of trouble logging in, did password reset five times, uninstalled and reinstalled the app twice, all I am able to see is my profile details and help topics, which are no help whatsoever....

forsakenhorizon

Music Fan

569 Views

2 replies

0 likes

  • 569 Views
  • 2 replies
  • 0 likes

All Mixed Up

I tried logging into my account so that I can change my settings and renew my subscription because I am trying to watch hulu and I can't without fixing that first and it keeps bringing me to an error page that says "We're all mixed up" with a picture...

Casual Listener

I tried logging into my account so that I can change my settings and renew my subscription because I am trying to watch hulu and I can't without fixing that first and it keeps bringing me to an error...

tmh95

Casual Listener

832 Views

2 replies

0 likes

  • 832 Views
  • 2 replies
  • 0 likes

Changing account over from UK to Ireland.

Hi all, I have relocated to Ireland from the UK. I am trying to update my details and change the bank account I am paying out of (from a British to an Irish bank account) .When I try to update my Spotify premium account details, the "country" box is ...

Casual Listener

Hi all,   I have relocated to Ireland from the UK. I am trying to update my details and change the bank account I am paying out of (from a British to an Irish bank account) . When I try t...

forsakenhorizon

Music Fan

1095 Views

1 replies

0 likes

  • 1095 Views
  • 1 replies
  • 0 likes

login failed 2 accounts, reset password --> accounts not connected

Hi, Recently my father setup a new account () with which he subscribed to Family. After failing to get family-status on this account he setup a new account (). For both accounts the Family subscription was not available, after logging in on several d...

Newbie

Hi,   Recently my father setup a new account (<removed sensitive information>) with which he subscribed to Family. After failing to get family-status on this account he setup a new acc...

osornios

Spotify Star

451 Views

1 replies

0 likes

Account
Login
  • 451 Views
  • 1 replies
  • 0 likes

Can't connect to facebook - "Sorry there has been a temporary error, please try again later."

Hello there,Hopefully i'm OK regarding the rules here of when to post, searched an answer for this for a while now but nothing seemed to work.I signed up to spotify last week, at the beginning I had a free account, and I logged in with Facebook I thi...

Newbie

Hello there, Hopefully i'm OK regarding the rules here of when to post, searched an answer for this for a while now but nothing seemed to work. I signed up to spotify last week, at the beginning I ...

475 Views

0 replies

0 likes

Account
  • 475 Views
  • 0 replies
  • 0 likes

Playstation account

Hello I have been dealing with this problem for a while. When I try to login to the spotify app on my PS4, it says the account is already linked to another psn account. This is not the case, since I have pressed the log out everywhere on the spotify ...

Newbie

Hello   I have been dealing with this problem for a while. When I try to login to the spotify app on my PS4, it says the account is already linked to another psn account. This is not the case,...

kejt_

Community Legend

675 Views

1 replies

1 likes

  • 675 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I CAN'T EVEN CREATE AN ARTIST ACCOUNT

HELLO! I am producing music and I'm a rapper, I just wanted to create an Artist account, I just downloaded the Artists App then in the login I've entered with my spotify informations, after that , there is a part " Get Access " then I write my name o...

Casual Listener

HELLO!  I am producing music and I'm a rapper, I just wanted to create an Artist account, I just downloaded the Artists App then in the login I've entered with my spotify informations, after th...

LillianBayer

Roadie

11853 Views

4 replies

0 likes

  • 11853 Views
  • 4 replies
  • 0 likes

Superuser Contribution Mail-Address won't change

Hi there, I'm using a Spotify account that is linked to my Facebook profile. I don't want to change that.Thing is: My mail address changed and I also changed it on Facebook. Spotify doesn't seem to care about that change. It holds onto my old address...

Casual Listener

Hi there,  I'm using a Spotify account that is linked to my Facebook profile. I don't want to change that. Thing is: My mail address changed and I also changed it on Facebook. Spotify doesn't ...

Herkat

Casual Listener

933 Views

3 replies

0 likes

  • 933 Views
  • 3 replies
  • 0 likes

Superuser Contribution Log in issues

I can not seem to log in to my I phone app despite resetting the password ? I apparently have two accounts one linked to Facebook how do I disable the account I no longer need? I’m paying for a service I can’t not use via vodaphone

Visitor

I can not seem to log in to my I phone app despite resetting the password ? I apparently have two accounts one linked to Facebook how do I disable the account I no longer need? I’m paying for a servi...

SergioDavid

Roadie

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost playlists and downloaded music

Recently updated my iPhone app and today when opening it asked me to log in. When i did all of my playlists were gone along with my downloaded files. I have the family premium offering. iPhone 7 version :1.11 (15B93)Spotify App Version: 8.4.45.564 Ha...

Casual Listener

Recently updated my iPhone app and today when opening it asked me to log in.  When i did all of my playlists were gone along with my downloaded files.  I have the family premium offering. ...

Alfredo

Roadie

494 Views

2 replies

0 likes

  • 494 Views
  • 2 replies
  • 0 likes

Solved!! Want to use Spotify without facebook. Need to set up new account?

Hi all,I created a Spotify account using my facebook login. Now, after the free trial I wanted to disconnect from facebook (don't want my real name to show up anywhere, maybe share my account later using Spotify family...). FAQ says the only way poss...

Casual Listener

Hi all, I created a Spotify account using my facebook login. Now, after the free trial I wanted to disconnect from facebook (don't want my real name to show up anywhere, maybe share my account later...

letterkast

Casual Listener

1136 Views

4 replies

0 likes

Account
Login
  • 1136 Views
  • 4 replies
  • 0 likes

Solved!! mudando de pais

bom dia, vou me mudar para outro pais, portanto, vou mudar para uma conta desse pais, como se faz para recuperar minhas musicas salvas?

Newbie

bom dia, vou me mudar para outro pais, portanto, vou mudar para uma conta desse pais, como se faz para recuperar minhas musicas salvas?  

Bittencourt

Spotify Star

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not log in

My username and my password are correct. I can log in on the website but when I try to log in from the app nothing happen.

Newbie

My username and my password are correct. I can log in on the website but when I try to log in from the app nothing happen.  

Alfredo

Roadie

434 Views

1 replies

0 likes

Login
Subscription
  • 434 Views
  • 1 replies
  • 0 likes

can not join family account

try a lot of time, and have the same address with holder, but still can not join.

Newbie

try a lot of time, and have the same address with holder, but still can not join.

Maxim

Spotify Star

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes