Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407735 Views
  • 959 replies
  • 107 likes
  • Account
  • 407735 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1177284 Views
  • 119 replies
  • 113 likes
  • Account
  • 1177284 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100309 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100309 Views
  • 68 replies
  • 10 likes

impossible de réinitialiser le mot de passe

Bonjour,J'ai un compte premium. J'ai été déconnecté sur tous mes appareils. Je ne me rappelle plus de mon mot de passe donc je vais sur le lien "réinitialiser son mot de passe", je saisis mon adresse mail, on me confirme qu'un mail a bien été envoyé ...

  • Casual Listener
  • Bonjour, J'ai un compte premium. J'ai été déconnecté sur tous mes appareils. Je ne me rappelle plus de mon mot de passe donc je vais sur le lien "réinitialiser son mot de passe", je saisis mon adres...
  • osornios
  • Spotify Star
  • 4969 Views
  • 3 replies
  • 0 likes
  • 4969 Views
  • 3 replies
  • 0 likes

Superuser Contribution Country won't change,We're sorry that email is taken

Hi Everyone I want to change my spotify free account from United Kingdom to South Africa.Yet everytime I try to change it it says we're sorry that email is taken even though it is my email which I signed into my account with?Any help will be apprecia...

  • Visitor
  • Hi Everyone   I want to change my spotify free account from United Kingdom to South Africa.Yet everytime I try to change it it says we're sorry that email is taken even though it is my email w...
  • Alfredo
  • Roadie
  • 611 Views
  • 3 replies
  • 1 likes
  • Account
  • 611 Views
  • 3 replies
  • 1 likes

Desbloquear cuenta

Mi cuenta fue bloqueada por un pago que fue desconocido, como puedo recuperarla?

  • Newbie
  • Mi cuenta fue bloqueada por un pago que fue desconocido, como puedo recuperarla?
  • antonio181
  • Newbie
  • 2956 Views
  • 2 replies
  • 2 likes
  • 2956 Views
  • 2 replies
  • 2 likes

Discord not showing songs that I'm listening to

I have my discord and spotify connected, and I enabled "Show spotify as your status" yet while all my friends have "Listening to discord" and options that come with it, mine is just "Playing discord" and doesn't have any options

  • Newbie
  • I have my discord and spotify connected, and I enabled "Show spotify as your status" yet while all my friends have "Listening to discord" and options that come with it, mine is just "Playing dis...
  • 870 Views
  • 0 replies
  • 0 likes
  • 870 Views
  • 0 replies
  • 0 likes

Tengo cuenta Premium y aparece Free

Hola, el pasado 1 de Marzo me di de alta en Spotify Premium a través de mi operador de red Yoigo. Ha funcionado 3 días y ayer, al iniciar sesión, me sale como si fuera Spotify Free. En mi factura aparece Spotify Premium activado; así como en mi perfi...

  • Casual Listener
  • Hola, el pasado 1 de Marzo me di de alta en Spotify Premium a través de mi operador de red Yoigo. Ha funcionado 3 días y ayer, al iniciar sesión, me sale como si fuera Spotify Free. En mi factura a...
  • maribellaredo1
  • Newbie
  • 17586 Views
  • 36 replies
  • 3 likes
  • 17586 Views
  • 36 replies
  • 3 likes

Solved!! Unable to change my country settings

On a free account which is not letting me change my country settings.

  • Newbie
  • On a free account which is not letting me change my country settings.
  • Luke
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error code: 3

Hi,Normally i login from the PC with my email adress and my usual passwword. But for last week, it don't recognize it. So i asked for an other password to send to my email and it still don't work.I try to log with my user name (wich is unsual), it wo...

  • Casual Listener
  • Hi, Normally i login  from the PC with my email adress and my usual passwword. But for last week, it don't recognize it. So i asked for an other password to send to my email and it still don'...
  • trancekility
  • Casual Listener
  • 701 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 701 Views
  • 3 replies
  • 0 likes

Unable to cancel service

Hello, I have used spotify on my cell phone but I cannot remember the email address I used to sign up. I am being billed each month for premium service and I would like to cancel this. The transaction id on my bank statement is Could you please tell ...

  • Casual Listener
  • Hello, I have used spotify on my cell phone but I cannot remember the email address I used to sign up. I am being billed each month for premium service and I would like to cancel this. The transactio...
  • Maxim
  • Spotify Star
  • 814 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 814 Views
  • 5 replies
  • 0 likes

Cobrança Indevida - Plano Universitário

Fiz meu cadastro e escolhi o Plano Universitário. Porém, o anúncio diz que a cobrança seria apenas após os 30 primeiros dias , caso, não cancelasse. Mas, no momento em que inseri os dados bancários para confirmação do cadastro , fui automaticamente c...

  • Casual Listener
  • Fiz meu cadastro e escolhi o Plano Universitário. Porém, o anúncio diz que a cobrança seria apenas após os 30 primeiros dias , caso,  não cancelasse. Mas, no momento em que inseri os dados bancá...
  • Bittencourt
  • Spotify Star
  • 506 Views
  • 7 replies
  • 0 likes
  • 506 Views
  • 7 replies
  • 0 likes

Can’t change country on my account

Hello I can’t change country on my profile . I getting crazy please HELP

  • Casual Listener
  • Hello I can’t change country on my profile . I getting crazy please HELP
  • Maxim
  • Spotify Star
  • 753 Views
  • 5 replies
  • 0 likes
  • 753 Views
  • 5 replies
  • 0 likes

Changing password problems

Hi.I‘ve got a problem with changing my password. The normal way with https://www.spotify.com/de/password-reset/ doesnt work. Everytime I enter my email it‘s saying that the feature isn‘t available right now. I‘ve tried it now a few times but it wont ...

  • Newbie
  • Hi. I‘ve got a problem with changing my password.  The normal way with https://www.spotify.com/de/password-reset/ doesnt work. Everytime I enter my email it‘s saying that the feature isn‘...
  • Maxim
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
  • 295 Views
  • 1 replies
  • 0 likes

Nome de usuário

Como faco pra mudar meu nome de usuário?

  • Newbie
  • Como faco pra mudar meu nome de usuário?
  • Bittencourt
  • Spotify Star
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

redeem code

Hi there! Um... okay, when i try to redeem my code, im writing in the pin, and pressing redeem, but nothing happens. What should i do, or whats the problem?

  • Casual Listener
  • Hi there! Um... okay, when i try to redeem my code, im writing in the pin, and pressing redeem, but nothing happens. What should i do, or whats the problem?
  • julieta_loza09
  • Newbie
  • 6880 Views
  • 18 replies
  • 1 likes
  • 6880 Views
  • 18 replies
  • 1 likes

AJUDA SOBRE TESTE PREMIUM DE 3 MESES POR 2 REAIS

BOA NOITE!! É o seguinte: No dia 26/12/17 eu adiquiri o teste premium de 3 meses por 2 reais. Este teste acabou no dia 26/03/18, obviamente, e nada fiz em relação à isso, só deixei vencer o periodo de teste porque só estava interessado nele, porém du...

  • Casual Listener
  • BOA NOITE!! É o seguinte: No dia 26/12/17 eu adiquiri o teste premium de 3 meses por 2 reais. Este teste acabou no dia 26/03/18, obviamente, e nada fiz em relação à isso, só deixei vencer o periodo d...
  • Bittencourt
  • Spotify Star
  • 641 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 641 Views
  • 3 replies
  • 0 likes

Account hacked

Hi,it appears to me, my Spotify account has been hacked. After resetting the password and logging in, all my playlists are deleted and someone has entered a name and uploaded a profile picture.I can even see someone is using my account on another dev...

  • Casual Listener
  • Hi, it appears to me, my Spotify account has been hacked. After resetting the password and logging in, all my playlists are deleted and someone has entered a name and uploaded a profile picture. I ...
  • Hubo
  • Community Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Account editing

Im trying to edit my profile. When i press save it says the email adress is being in use. Yes its in use, by me...How can i edit my profile?

  • Newbie
  • Im trying to edit my profile. When i press save it says the email adress is being in use.  Yes its in use, by me... How can i edit my profile?
  • Hubo
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Do i have to cancel my sub when i join family plan?

Hi, i just joined spotify family but i didnt cancel my previous sub. Now im wondering if i'll get charged for my previous sub or not?

  • Newbie
  • Hi, i just joined spotify family but i didnt cancel my previous sub. Now im wondering if i'll get charged for my previous sub or not? 
  • Hubo
  • Community Legend
  • 44516 Views
  • 5 replies
  • 4 likes
  • Subscription
  • 44516 Views
  • 5 replies
  • 4 likes

Username

I created an account with my own username but instead it’s showing a combination of letters and numbers. Not happy, because I’ve just had to wait 7 days to create a new account for the same thing.

  • Visitor
  • I created an account with my own username but instead it’s showing a combination of letters and numbers. Not happy, because I’ve just had to wait 7 days to create a new account for the same thing.
  • Maxim
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Can't Change my Country in Settings

Hey everyone! I try to log in to my Spotify account via Facebook because it won't let me log in with the username and password attached to it. It tells me to log in I need to change my country in Settings. I click the link and it brings me to my Acco...

  • Newbie
  • Hey everyone!  I try to log in to my Spotify account via Facebook because it won't let me log in with the username and password attached to it. It tells me to log in I need to change my country...
  • meliivea
  • Newbie
  • 3435 Views
  • 11 replies
  • 4 likes
  • Account
  • 3435 Views
  • 11 replies
  • 4 likes

Solved!! Suddenly a new public playlist appeared

Hello suddenly i got this new public playlist appeared https://open.spotify.com/user/ju/playlist/5ITNTd5EwQI4T5nKMjA9tI?si=YqPt_9CXQMChIOlZ_8WArg which i think is not mine. also its public but i can't see it in my public plylists part... please try n...

  • Casual Listener
  • Hello suddenly i got this new public playlist appeared   https://open.spotify.com/user/ju/playlist/5ITNTd5EwQI4T5nKMjA9tI?si=YqPt_9CXQMChIOlZ_8WArg   which i think is not mine. also i...
  • jul1an
  • Casual Listener
  • 455 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 455 Views
  • 3 replies
  • 0 likes