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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422548 Views
  • 965 replies
  • 108 likes
  • Account
  • 422548 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187172 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187172 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

Superuser Contribution Need to reset username because email no longer exists, do not have password.

Our login stopped working for some reason, so one of us tried to reset the password. We believe the password reset email was sent to an email that no longer exists. We have the old login information and can verify the account. We would like to reset ...

  • Newbie
  • Our login stopped working for some reason, so one of us tried to reset the password. We believe the password reset email was sent to an email that no longer exists. We have the old login information ...
  • Alfredo
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • Account
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change Payment Details - Want to turn off auto PayPal pmt and revert to credit card

Spotify somehow started billing to my PayPal account, probably because I had a new CC issued and failed update this info at Spotify. I want to pay through that new CC and not through PayPal. But, I cannot get the "Subscription" tab to allow me to mov...

  • Newbie
  • Spotify somehow started billing to my PayPal account, probably because I had a new CC issued and failed update this info at Spotify. I want to pay through that new CC and not through PayPal. But, I c...
  • Alfredo
  • Roadie
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Can't rate songs, don't get any personalisations

So when I started Spotify Free, I had the ability to rate songs (the heart icon). Through this, Spotify was putting together awesome Daily Mixes that I was just loving.Based on this, I upgraded my account to Premium, and after that ... I lost the abi...

  • Casual Listener
  • So when I started Spotify Free, I had the ability to rate songs (the heart icon).  Through this, Spotify was putting together awesome Daily Mixes that I was just loving. Based on this, I upgr...
  • Keanu_C
  • Community Legend
  • 4287 Views
  • 7 replies
  • 0 likes
  • 4287 Views
  • 7 replies
  • 0 likes

How can I get an Artist profile?

Hi everyone, how can I do to open my artist page on Spotify? I know there is a page where I can log in as an Artist, but I can’t log in if I don’t have a page yet, how can I get it? Thank you all

  • Casual Listener
  • Hi everyone, how can I do to open my artist page on Spotify? I know there is a page where I can log in as an Artist, but I can’t log in if I don’t have a page yet, how can I get it? Thank you all
  • phan_times
  • Community Legend
  • 812 Views
  • 3 replies
  • 0 likes
  • 812 Views
  • 3 replies
  • 0 likes

Solved!! Frustrated - reset password not taking

I've gone around and around on this a couple times. Go to login, put in the info, it doesn't recognize, request password reset, do that, try again. Repeat. I can log into the site, but not into the program. Even went into my profile and changed my pa...

  • Casual Listener
  • I've gone around and around on this a couple times.  Go to login, put in the info, it doesn't recognize, request password reset, do that, try again. Repeat.  I can log into the site, but no...
  • Ohioredski
  • Newbie
  • 9759 Views
  • 42 replies
  • 1 likes
  • 9759 Views
  • 42 replies
  • 1 likes

Can't login to spotify at Onkyo device any mor

Hi,I have problem to connect to spotify on Onkyo TX-8050. I have been using spotify at onkyo without any problems for months. Yesterday I loged-out account by mistake from onkyo and I could not connect anymore..I tried reboot router, re-enable DHCP, ...

  • Casual Listener
  • Hi, I have problem to connect to spotify on Onkyo TX-8050. I have been using spotify at onkyo without any problems for months. Yesterday I loged-out account by mistake from onkyo and I could not con...
  • macbuck77
  • Newbie
  • 15382 Views
  • 13 replies
  • 2 likes
  • Account
    Login
    Premium
  • 15382 Views
  • 13 replies
  • 2 likes

Solved!! Dudas con Spotify Familiar

Hola, soy usuario de Spotify Premium desde hace mucho tiempo, me he pasado al familiar para invitar a mis hijos y mi mujer, pero por lo que veo no merece la pena o algo estoy haciendo mal.Al tener cada u o su cuenta podemos escuchar cada uno su músic...

  • Newbie
  • Hola, soy usuario de Spotify Premium desde hace mucho tiempo, me he pasado al familiar para invitar a mis hijos y mi mujer, pero por lo que veo no merece la pena o algo estoy haciendo mal. Al tener ...
  • osornios
  • Spotify Star
  • 49007 Views
  • 27 replies
  • 3 likes
  • Subscription
  • 49007 Views
  • 27 replies
  • 3 likes

Solved!! Cancel Free Account

Someone please tell me how I go about cancelling this free Spotify account?? I sent Spotify a message, and they referred me here. I am not happy with the service I have received and I'll just leave it at that. Is anyone willing to help me out with th...

  • Casual Listener
  • Someone please tell me how I go about cancelling this free Spotify account?? I sent Spotify a message, and they referred me here. I am not happy with the service I have received and I'll just leave i...
  • osornios
  • Spotify Star
  • 122386 Views
  • 112 replies
  • 22 likes
  • 122386 Views
  • 112 replies
  • 22 likes

Solved!! Family Premium multiple devices playing own music simultaneously

Have added via email invite family members to Premium Family account but they cant play their own music simultaneously (still only one device at a time) as advertised - any suggestions welcome.

  • Casual Listener
  • Have added via email invite family members to Premium Family account but they cant play their own music simultaneously (still only one device at a time) as advertised - any suggestions welcome.
  • osornios
  • Spotify Star
  • 55575 Views
  • 48 replies
  • 1 likes
  • Premium
  • 55575 Views
  • 48 replies
  • 1 likes

Plan familiar

Hola, tengo tres suscripciones premium individuales y quiero contratar la familiar. Lo hago desde mi cuenta? Gracias

  • Newbie
  • Hola, tengo tres suscripciones premium individuales y quiero contratar la familiar. Lo hago desde mi cuenta?   Gracias
  • osornios
  • Spotify Star
  • 62744 Views
  • 25 replies
  • 0 likes
  • Subscription
  • 62744 Views
  • 25 replies
  • 0 likes

Solved!! Missing playlists

Hello, Some of my playlists have disappeared for a couple of days. What happened? How can I recover them? Thanks !Mick

  • Regular
  • Hello,   Some of my playlists have disappeared for a couple of days. What happened? How can I recover them?   Thanks ! Mick
  • queuemi
  • Regular
  • 759 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 759 Views
  • 2 replies
  • 0 likes

My music is gone

I had a premium account, and one month the payment did not go thru. I restarded my account, and no all my music is gone! HELP!!

  • Visitor
  • I had a premium account, and one month the payment did not go thru. I restarded my account, and no all my music is gone! HELP!! 
  • Luke
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Account Hacked

Hello, My premium spotify was hacked the other day and I can no longer access my songs and playlists from my phone. My account is still longed in on my PS4 however my songs have been changed and the email/password appeared to be changed as well. I cr...

  • Visitor
  • Hello,    My premium spotify was hacked the other day and I can no longer access my songs and playlists from my phone. My account is still longed in on my PS4 however my songs have been c...
  • Hubo
  • Community Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 429 Views
  • 1 replies
  • 0 likes

Prevent certain music to be tracked

Hello One of the best features with Spotify is the Discover weekly playlist. However I'm good at messing this up. When I'm studying, I like to listen to music like classic jazz or some other music from the Focus playslists. So the time I'm studying I...

  • Casual Listener
  • Hello   One of the best features with Spotify is the Discover weekly playlist. However I'm good at messing this up.   When I'm studying, I like to listen to music like classic jazz or s...
  • erkanp
  • Casual Listener
  • 6872 Views
  • 2 replies
  • 7 likes
  • Other
  • 6872 Views
  • 2 replies
  • 7 likes

Cant log in

I log out my spotify account in my phone leaving it on offline mode. Now that I try to log in, it says that im currently offline and suggest that I go online to connect to spotify. I tried to press "connect" a bunch of times but it doesnt work what s...

  • Casual Listener
  • I log out my spotify account in my phone leaving it on offline mode. Now that I try to log in, it says that im currently offline and suggest that I go online to connect to spotify. I tried to press "...
  • catarinacrist
  • Newbie
  • 498 Views
  • 5 replies
  • 0 likes
  • 498 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't sign up a Spotify new account with email

Hi, Sign up works with Facebook but not with email. I have tried different browser, cleaned cache, tried app, tried web, changed country..It always the same thing: loading, captcha.. but not works.We would like to sign up with email for our agency. D...

  • Newbie
  • Hi,   Sign up works with Facebook but not with email. I have tried different browser, cleaned cache, tried app, tried web, changed country.. It always the same thing: loading, captcha.. ...
  • SergioDavid
  • Roadie
  • 2591 Views
  • 1 replies
  • 0 likes
  • Login
  • 2591 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to purchase Student Premium

I've been trying to checkout and pay for the Student Premium option and I keep on getting an error "Payment failed. Try again, or use a different payment method. Get help"I've tried using a different card to pay but still no luck. I am from Australia...

  • Newbie
  • I've been trying to checkout and pay for the Student Premium option and I keep on getting an error " Payment failed. Try again, or use a different payment method. Get help" I've tried using ...
  • SergioDavid
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Possible to merge accounts?

Hello all, I was just wondering if it is possible to merge two accounts together so that the playlist from one account gets carried over to the other one. I have created my first account using facebook, went premium and added all my playlists and fol...

  • Newbie
  • Hello all,    I was just wondering if it is possible to merge two accounts together so that the playlist from one account gets carried over to the other one.    I have cr...
  • SergioDavid
  • Roadie
  • 390 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 390 Views
  • 1 replies
  • 0 likes

Need help canceling premium account.

A while back I upgraded my sons account to Premium. He lost his login info, started a new free account for himself and just now told me. In the mean time I have been paying for the Premium account. I have been able to figure out his Spotify username ...

  • Newbie
  • A while back I upgraded my sons account to Premium.  He lost his login info, started a new free account for himself and just now told me.  In the mean time I have been paying for the Premiu...
  • Bethany_Dawn
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 290 Views
  • 1 replies
  • 0 likes