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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82779 Views

9 replies

2 likes

Account
Login
  • 82779 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658560 Views

13 replies

4 likes

Account
  • 658560 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

740140 Views

18 replies

29 likes

  • 740140 Views
  • 18 replies
  • 29 likes

Notifications not working

Unfortunately, I do not receive any notifications although I have chosen in the Spotify settings to receive all of the available notifications via push and email (I've put the green check marks everywhere). Can you please help me to fix this problem?

Newbie

Unfortunately, I do not receive any notifications although I have chosen in the Spotify settings to receive all of the available notifications via push and email (I've put the green check marks ...

35tulskie

Newbie

723 Views

1 replies

0 likes

Other
  • 723 Views
  • 1 replies
  • 0 likes

Cant change my country and i dont have a subscription

Hello I am a new spotify user and im in france. I downloaded it last week and I am trying to get a subscription but i only have a UK bank acc. I tried to change my country but it doesnt give me any other option but france. Id really like to get spoti...

Newbie

Hello  I am a new spotify user and im in france. I downloaded it last week and I am trying to get a subscription but i only have a UK bank acc. I tried to change my country but it doesnt give m...

Maxim

Spotify Star

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in?

I can't log in at all. I type in my correct username and password and it says "Can't log in. Username or Password incorrect". I tried logging in with my email address, but that doesn't work either. I made a new account and it didn't let me in. Can so...

Newbie

I can't log in at all. I type in my correct username and password and it says "Can't log in. Username or Password incorrect". I tried logging in with my email address, but that doesn't work either. I...

SergioDavid

Roadie

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Someone stole my spotify premium account.

I think someone has stolen my account. What can I do to get it back?Spoiler (Highlight to read)HELP!!!HELP!!!

Newbie

I think someone has stolen my account. What can I do to get it back? HELP!!!

Maxim

Spotify Star

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

60 Day free trial signup not working

Hi,trying to sign up for the 60 day free trial. After Paypal the confirmation link shown is only for 30 days. How should i proceed?Thanks!

Newbie

Hi, trying to sign up for the 60 day free trial.  After Paypal the confirmation link shown is only for 30 days.  How should i proceed? Thanks!

373 Views

0 replies

0 likes

Premium
Subscription
  • 373 Views
  • 0 replies
  • 0 likes

Premium werkt niet

Na een mislukte afschrijving kan ik niet meer inloggen op premium .

Newbie

Na een mislukte afschrijving kan ik niet meer inloggen op premium .

Hubo

Community Legend

844 Views

1 replies

0 likes

  • 844 Views
  • 1 replies
  • 0 likes

credit card and deleted account

Hello! Earlier this morning I cancelled my Premium Trial and then closed my Spotify Account. I got an email to confirm that the Premium Trial was cancelled but no email confirming the closing of the account. When I made another account with another e...

Newbie

Hello! Earlier this morning I cancelled my Premium Trial and then closed my Spotify Account. I got an email to confirm that the Premium Trial was cancelled but no email confirming the closing of the ...

jsannn

Community Legend

389 Views

1 replies

0 likes

Account
Premium
  • 389 Views
  • 1 replies
  • 0 likes

Spotify doesnt play the songs I select.

It just plays the first Song in the playlist. Possible to search songs, but it doesnt play them when selected.

Newbie

It just plays the first Song in the playlist. Possible to search songs, but it doesnt play them when selected.  

Luke

Spotify Star

1213 Views

1 replies

0 likes

Account
  • 1213 Views
  • 1 replies
  • 0 likes

Facebook Cannot Connect "Temporary Error"

Hey, I have been using spotify recently and have encountered an issue in connecting my account to Facebook. When I try to connect to Facebook from the Desktop App nothing opens and I cannot link it. When I go on the Online account page on spotify.com...

Newbie

Hey,   I have been using spotify recently and have encountered an issue in connecting my account to Facebook.   When I try to connect to Facebook from the Desktop App nothing opens and ...

Luke

Spotify Star

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Solved!! Delete facebook for login / stay as family account member

Hello, I am member of the family account of my daughter. Want to close my facebook account. I have registered a new account without facebook login. How can I switch to this and later delete facebook? Thanks for any assistance. Butzi

Casual Listener

Hello, I am member of the family account of my daughter. Want to close my facebook account. I have registered a new account without facebook login. How can I switch to this and later delete facebook?...

Butzi

Casual Listener

630 Views

2 replies

0 likes

Account
  • 630 Views
  • 2 replies
  • 0 likes

I can not change the country

Hi,I could not change the country, it won't let me do that.Could you please help to fix the issue?Thank you.

Newbie

Hi, I could not change the country, it won't let me do that. Could you please help to fix the issue? Thank you.

Maxim

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Data From Wrapped 2017

I am really interested in the data behind my music listening habits and I want to start making a record of all the data Spotify gives in its wrapped segments each December. However, I noticed that I can no longer access the wrapped data from 2017, is...

Newbie

I am really interested in the data behind my music listening habits and I want to start making a record of all the data Spotify gives in its wrapped segments each December. However, I noticed that I ...

Maxim

Spotify Star

337 Views

1 replies

0 likes

Account
  • 337 Views
  • 1 replies
  • 0 likes

Switch Facebook Accounts

I have a spotify account that I created, and today, I signed up with facebook as I wanted to change my username. I accidentally signed in with the wrong one, checked in facebook settings, removed spotify, then went to my main facebook. I added my mai...

Newbie

I have a spotify account that I created, and today, I signed up with facebook as I wanted to change my username. I accidentally signed in with the wrong one, checked in facebook settings, removed spo...

410 Views

0 replies

0 likes

Account
  • 410 Views
  • 0 replies
  • 0 likes

Someone is using my account and I can't stop it.

Hello, I'm having a few issues with my spotify account. I listen to music all the time at work while I'm doing my job but it seems that someone else is "hacking" into my account somehow. I've followed the instructions of changing my password and hitt...

Casual Listener

Hello, I'm having a few issues with my spotify account. I listen to music all the time at work while I'm doing my job but it seems that someone else is "hacking" into my account somehow. I've followe...

Jimboyftw

Casual Listener

692 Views

1 replies

0 likes

Account
  • 692 Views
  • 1 replies
  • 0 likes

Superuser Contribution Weird Glitch? Please Help!

Me and my girlfriend both have free U.S. accounts but she can play every song from this album and I only have the option to play a few songs from it: https://open.spotify.com/album/2jCjUgaDh9lVGju6u3cGvK Please help!

Newbie

Me and my girlfriend both have free U.S. accounts but she can play every song from this album and I only have the option to play a few songs from it: https://open.spotify.com/album/2jCjUgaDh9lVGju6u3...

Petya

Community Legend

1274 Views

3 replies

0 likes

Account
  • 1274 Views
  • 3 replies
  • 0 likes

Troubled log in

I have problem while log in with my signed-up-email. I once reset the password but forget again. So I log in with my Facebook. And now when I try to reset the password again Spotify say that there’s no registered account with that e-mail -.- please s...

Newbie

I have problem while log in with my signed-up-email. I once reset the password but forget again. So I log in with my Facebook. And now when I try to reset the password again Spotify say that there’s ...

IAMHE

Music Fan

407 Views

1 replies

0 likes

Account
Login
  • 407 Views
  • 1 replies
  • 0 likes

Solved!! Re: Songs not playing...

I just subscribed and want to know if i download and save songs on my playlist on spotify would i be able to listen to saved songs if i dont renew my subscribtion ..

Newbie

I just subscribed and want to know if i download and save songs on my playlist on spotify would i be able to listen  to saved songs if i dont renew my subscribtion .. 

rossi1911

Community Legend

720 Views

1 replies

0 likes

  • 720 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email not found

"We're sorry, your email address was not available, please try to log out, log back in and try again. If the problem continues, please contact support."Trying to set up a username / password but can't get any emails.

Newbie

"We're sorry, your email address was not available, please try to log out, log back in and try again. If the problem continues, please contact support." Trying to set up a username / password but ca...

SergioDavid

Roadie

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

I accidentally paid for premium when I was trying to buy I gift card.

I accidentally paid for premium when I was trying to buy I gift card. Not sure How this happened. But I already Have a Familly subscription and I dont want it to end. Is there a way to cancel this new subscription and refund the amount that was charg...

Regular

I accidentally paid for premium when I was trying to buy I gift card. Not sure How this happened. But I already Have a Familly subscription and I dont want it to end. Is there a way to cancel this ne...

Maxim

Spotify Star

980 Views

1 replies

0 likes

Account
Premium
Subscription
  • 980 Views
  • 1 replies
  • 0 likes