Can't login to spotify at Onkyo device any mor

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Can't login to spotify at Onkyo device any mor

tslavkovsky
Casual Listener
Hi,
I have problem to connect to spotify on Onkyo TX-8050. I have been using spotify at onkyo without any problems for months. Yesterday I loged-out account by mistake from onkyo and I could not connect anymore..
I tried reboot router, re-enable DHCP, reset password, .. nothing help.

Error message I get is:
Login error. Please check your account information. For help with your password go to www.spotify.com.

Account: premium/username without facebook
Pls help
IMG_0609.PNG
13 Replies

Re: Can't login to spotify at Onkyo device any mor

Rock Star 16
Rock Star 16

Hey folks, welcome to the Spotify Community!

 

As Spotify looks to improve the overall Spotify experience, they are removing the app from all Onkyo speakers.

 

Don’t worry, there are still plenty of ways to stream Spotify on your speaker! Check out their guide here or head to www.spotify.com/speakers/.

 

Let me know if you have questions.

 

Have a great day! 🙂

HuboRock Star 16
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Re: Can't login to spotify at Onkyo device any mor

kjsiwy
Casual Listener

Hey,

I've question. You wrote

"Don’t worry, there are still plenty of ways to stream Spotify on your speaker! Check out their guide here or head to www.spotify.com/speakers/.

 Let me know if you have questions."

 

Can Yue describe one way how to stream Spotify on mey speaker TX-8050?

Info from this link just don't work.

Re: Can't login to spotify at Onkyo device any mor

Rock Star 16
Rock Star 16

Hey @kjsiwy!

 

There are plenty of ways to stream Spotify on your speaker. For instance, check out Chromecast Audio. Just connect it to your speaker and Wi-Fi network and stream away! 🙂 Let me know if you have any questions.

 

Thanks, take care!

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't login to spotify at Onkyo device any mor

kjsiwy
Casual Listener

Thank You, I'll check it.

Re: Can't login to spotify at Onkyo device any mor

user-removed
Not applicable

Same problem here: the main reason for me to buy an Onkyo TX-NR535 last year was the possibility to stream spotify via this receiver. Disconnecting spotify and onkyo does NOT "improve my overall streaming experience." What do you suggest me to do?

Re: Can't login to spotify at Onkyo device any mor

MrKos
Newbie
Main reason for subscribing spotify premium was streaming from onkyo. Disconnecting spotify and onkyo does NOT "improve my overall streaming experience." I will cancel my spotify subscription. Thanks.

Re: Can't login to spotify at Onkyo device any mor

iatawiec
Newbie

Hi,

 

I'm doing the same just because can't login from my onkyo.

Re: Can't login to spotify at Onkyo device any mor

ex-premium_user
Newbie

Hi, I registered here just to say that this is absolute **bleep** and I unsubscribed Spotify premium because it doesn't support my Onkyo TX-8050 anymore.

Re: Can't login to spotify at Onkyo device any mor

guyser
Casual Listener

Hello,

 

Below is the Spotify reply on my question addressed to Spotify [ref:_00DD0pxIW._500571bR2Ce:ref].

The Spotify answer is very polite indeed ... but not of any help related to the incident I asked a solution for.

 

The way I understood when reading that answer is that from one day to another, Spotify removed access to different Onkyo tuners (including TX-8050 which is the one I have).

Consulting the Spotify solutions on http://www.spotify.com/speakers, the message is to buy new speakers compatible for streaming Spotify ... or to buy a new Onkyo network stereo receiver model (what can easily be done with a simple click-through directly from the Spotify site).

 

Is this really the answer I got on my question, or did I misunderstand?

 

Best regards,

Guy Sermeus

 

 

_____________________________

 

Hoi Guy,

 

Bedankt voor je mailtje. We geven je met plezier wat meer informatie over je Onkyo.

 

We willen het afspelen van Spotify op je luidspreker en andere apparaten beter en eenvoudiger maken. Dit betekent dat we apparaat specifieke apps soms vervangen door de mogelijkheid om content op deze apparaten af te spelen vanaf dezelfde app waarmee je Spotify op je telefoon, tablet of laptop gebruikt.

Bekijk hieronder andere manieren om Spotify op je luidspreker af te spelen of ga naar http://www.spotify.com/speakers.

 

De Spotify-integratie wordt volledig verwijderd van Onkyo -luidsprekers:

A/V Receivers: TX-NR509, TX-NR579, TX-NR609, TX-NR709, TX-NR809, TX-NR1009, TX-NR3009, TX-NR5009, HT-R690, HT-R990, HT-R648, HT-RC360, HT-RC370, A/V Controller: PR-SC5509, Home Theater System: AVX-690, HT-S9405THX, HT-S6405, HT-S9400THX, Stereo Receiver: TX-8050, Mini System: CR-N755, CS-N755, Network Tuner: T-4070.

 

Laat ons weten als je nog vragen hebt. we helpen je graag.

 

Groetjes,

 

Liliana

 

 

From: support@spotify.com [mailto:support@spotify.com]

Sent: Saturday, 28 October 2017 23:40

To: Sermeus Guido <GSermeus@test-aankoop.be>

Subject: Spotify Support Case # 09803944: Inloggen - Overig ref:_00DD0pxIW._500571bR2Ce:ref

 

Hello,

We received your request for help. One of our advisors will contact you soon! Here's your case number: 09803944.

Just so you know, you can find other help information at our http://wl.spotify.com/wf/click?upn=J8xeSTq2IoaPgrpyZSfQz-2BW3TOiFLDRoki-2Foi8-2BQ0JTeDOdaN93g-2B6cST..., the http://wl.spotify.com/wf/click?upn=J8xeSTq2IoaPgrpyZSfQz9VSJ4ymyYGj1BBaG4yrfctmVYtunGIUXUkZl4iGBhbG_..., or http://wl.spotify.com/wf/click?upn=J8xeSTq2IoaPgrpyZSfQz50tEFrGCfZ-2Ffg7cF41XlRrUIApEhqjw1KVmtBTId1Y... at Twitter.

________________________________________

For reference, here is your help request:

mijn ac. is guysermeus. Sinds enkele jaren en tot voor kort gebruikte ik Spotify via 2 laptops, 1 tablet an 1 HiFi tuner met internetradio (uiteraard niet gelijktijdig). Sinds vandaag meldt de internetradio een error bij het openen van Spotify. Ik heb vervolgens mijn paswoord gewijzigd en opnieuw ingesteld. Spotify werkt op laptops en tablet, maar ik krijg nog steeds een error op internet tuner (Onkyo TX-8050). Kunnen jullie dit oplossen? Dank bij voorbaat. Guy All the best, Spotify Customer Service Team ref:_00DD0pxIW._500571bR2Ce:ref

 

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