Family Premium multiple devices playing own music simultaneously

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Family Premium multiple devices playing own music simultaneously

ranbar
Casual Listener

Have added via email invite family members to Premium Family account but they cant play their own music simultaneously (still only one device at a time) as advertised - any suggestions welcome.

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Solution!

osornios
Rock Star 24
Rock Star 24

@ranbar

 

Each family member has to have a separate username and password. So the first step is to create the new accounts (if you haven't already).

 

I suggest creating it with an email address (not the one used for fb, if possible), since you'll be able to pick a spotify username / password. Using facebook will not let you do that, and that sometimes causes problems.

 
You'll now have a Free account, so the next step is to join your Family plan through invites (You're the one who pays, so you'll be the Family Admin).
 

Send the invites to the email you used to create your new accounts. Accept the invites and you'll be set. Everyone will be able to listen to music at the same time, and will have separate libraries, playlists and friends.

osorniosRock Star 24
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48 Replies

scopeland823
Newbie

Hi,

   I’m in the same boat. My husband created his own account and it will not let us listen to our own music. It will kick me off when he starts his music. 

    I know you said something about going somewhere to change the setting to offline but I’m not sure where that is. Can you help?

 

Thank you!

Koda_tiny
Casual Listener
We had to log off even delete the ap for my husband and daughter and sign them up with their own account and their own password as if they were a new customer but then it is linked to me because I invited them to join and our addresses are the same. I mistakenly had them logging in with my username and password. They'll need their own. Then everyone can play different music at the same time. It was quite confusing getting started. I hope this makes sense.

Kim

glenn568
Casual Listener
Hi, we are logged in as different users but still have the problem.

Koda_tiny
Casual Listener

This is extremely frustrating. You pay extra for premium family so that when your daughter is listening at school she shuts off your music for your clients at work? You must address this problem 

osornios
Rock Star 24
Rock Star 24

Hey @Koda_tiny

 

If all members use the same login information in their devices, your music will cutoff like it has been happening to you.

 

Each family member has to have a separate username and password, so the first step is to create new accounts for each new member (if they haven't already).

 
I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to get a Spotify username / password. Using Facebook will not let you do that.
 
Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).
 
Send the invites to the emails they used to create their accounts.
  
Let them accept the invite logged in with their own username in the app and in the website. They should make sure to type the address exactly as the Admin did when he created the Family Plan, and also be sure all Family members use the same Internet connection (Home network) regularly.
 
Each will be able to listen to music at the same time, and will have separate libraries, playlists and friends.
 
Hope it helps. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Nneelix
Newbie

Thats kind of the point though, you can not use multiple accounts with Alexa (or any other whole home audio solution for that matter).  There is only the option to assign one account to the system setup, regardless of the number of devices you have.

 

I know your not a Spotify employee so this comment is more directed at Spotify and not you.  Spotify needs to allow mulitple streams on all associated accounts until your reach 5 streams total on all associated accounts for the Family Plan.  Its simply not worth the cost ortherwise.

 

Amazon Music does not have this limiation.  I want to make this very clear to Spotify, I dropped my Spotify Family account and switched to Amazon Music for this single reason.  I will not be giving Spotify another penny until they figgure this out.

glenn568
Casual Listener

logging in with diifferent accounts does not solve this problem. i can only listen from one device at a time. which means there is not much point to the family subscription.

Glyn81
Casual Listener

I have this problem too. I have a separate account which is part of a family premium subscription and whenever I am playing a song on my PS3 and another family member starts playing a song from their own account on the Echo it kicks me off and vice versa.

Yermucker
Casual Listener

Right, i have premium for family, ive set up the separate accounts. My daughter got a google home for Xmas, when she is listening to her music, its still not letting me listen to mine. If i start mine, hers cuts off and vice versa. When she is listening on the google home and i open spotify on my pc, it shows its playing on her device. Both accounts have different emails, yet im still getting this problem. Not exactly great for 15 quid a month tbh. Any help would be appreciated.

peaceful25
Casual Listener

That sounds like something that would happen when both devices are under the same account. We have a total of five accounts on my family plan all playing at the same time on different devices with no issues at all at home. If both your accounts have different e-mails, usernames, and passwords you should not be having any issues playing them simultaneously at all. 

Solution!

osornios
Rock Star 24
Rock Star 24

@ranbar

 

Each family member has to have a separate username and password. So the first step is to create the new accounts (if you haven't already).

 

I suggest creating it with an email address (not the one used for fb, if possible), since you'll be able to pick a spotify username / password. Using facebook will not let you do that, and that sometimes causes problems.

 
You'll now have a Free account, so the next step is to join your Family plan through invites (You're the one who pays, so you'll be the Family Admin).
 

Send the invites to the email you used to create your new accounts. Accept the invites and you'll be set. Everyone will be able to listen to music at the same time, and will have separate libraries, playlists and friends.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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ndreyno
Newbie

This explanation was a bit confusing, does the administrator of the family send email invites to family first in order for them to create their own logins or do they have to create their own account first somewhere in order to be invited?  What's the precise order of the steps?

osornios
Rock Star 24
Rock Star 24

Hey @ndreyno

 

Both are possible, but I'd recommend for them to create a Free account, before trying to join a Family plan.

 

I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to get a Spotify username / password. Using Facebook will not let you do that.
 
Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).
 
Send the invites to the emails they used to create their accounts.
 
Let them accept the invite logged in with their own username in the app and in the website. They should make sure to type the address exactly as the Admin did when he created the Family Plan, and also be sure all Family members use the same Internet connection (Home network) regularly.
 
Each will be able to listen to music at the same time, and will have separate libraries, playlists and friends.
 
Hope it helps. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Courtney_22
Newbie

How do I see what songs they are listening to? 

faid2blck
Casual Listener
I am a part of a family plan. But I'm unable to cue songs on my phone. It says thats a premium feature. Any help?
On the mac I don't have that problem

osornios
Rock Star 24
Rock Star 24

Hey @faid2blck

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your phone, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
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faid2blck
Casual Listener
Thank you so much! It helped!

osornios
Rock Star 24
Rock Star 24

You're welcome. Glad I was able to help. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

dvsas
Newbie

I have a different question. Before going forward to a family plan, I would like to make sure that we can all use the Connect function simultaneously, on different devices, with different music. 

 

So member A connects to speaker A with song A, while at the same time member B connects to speaker B with song B. Etcetera

Philippabarr
Casual Listener
We have done all this and still the music stops on one device when another family premium member starts playing on their device
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