Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

email changed by someone

Solved!
Go to solution

email changed by someone

Avatar of maxliscia
Casual Listener
2018-03-17 11:00 PM

Someone has changed my wife spotify account email address, so she can't login.

What can we do to restore her account?

0 Likes
Reply

Accepted Solutions
Marked as solution

Avatar of Maxim
Spotify Star
Spotify Star
2018-03-18 07:49 AM

Hey @maxliscia,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

0 Likes
2 Replies
Marked as solution

Avatar of Maxim
Spotify Star
Spotify Star
2018-03-18 07:49 AM

Hey @maxliscia,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Avatar of maxliscia
Casual Listener
2018-03-18 02:31 PM

Thank you, i've sent an email to support.

0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you, ย  Yeah, you!ย 😁 ย  Welcome - we're glad you joined the Spotify Community! ย  While you here, let's have a fun game and getโ€ฆ

Staff
ModeratorStaff / Moderator/ 3 years ago in Social & Random
Read more