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Hello. My user name Plushmush. 


My account has been hacked. The email address and password had been changed. I don't know them for the moment (currently I am writing from my friend's account). 

Now I have no access to the account and I am not able to reset settings as I don't know the current email and the password. 

I had the Spotify subscription and as I have no access to the account I have lost it (although the payment still allows to use it). That is why I would like to get access to my account and restore my subscription. 


Please, can you help me to solve this problem. 

My email for the feedback: derovaksusha@**bleep**

1 Reply

Hey @tuniverse93, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for more info on this and the next steps to take. On that page, go to the section "Can't access your account?" and follow the steps there. 

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.

Billy-JSpotify Star
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