how to change credit card for payment

[idoke]

Plan

Premium Family

Country

Device

Windows

Operating System

Windows

My Question or Issue

How can I change the credit card?

The explanation here is wrong:

https://support.spotify.com/hk-en/article/change-payment-details/

There is no "Manage your plan" under "Subscription". There is only "Manage your subscription" and there I only have two options "change plan" or "cancel subscription".

Thanks

[Maxim]

Hey @idoke,

Thanks for reaching out.

You should be able to update your payment method through the "Manage your plan" page. If you encounter any issues or don't seen an "UPDATE" button there, please post a screenshot of how it looks on your end. 🙂

[idoke]

Thanks a lot for you reply!

There is no "update" option. Please see attached.

[Maxim · Accepted solution]

Hey @idoke,

Thanks for the screenshot.

Only the plan manager can update the payment method, so I recommend reaching out to them about this since you're only a member of the plan. 🙂

[idoke]

Thanks!

That is the reason.

Very nice of you to help. You saved me so much time....

[Maxim]

Hey @idoke,

You're welcome 🙂 I'm glad I was able to help!