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I have been paying for premium for 4 months now but cant get premium features. My subscription says i'm on 'spotify free' but i have been paying the fee monthly. Ive tried everything spotify suggests over and over to no avail! Im running out of patience. Has anyone else had this issue? How do i contact spotify for direct assistance? HELP !!
Hey @pipvessey,
If you could answer the questions below we can get a better idea of what's happening here and help.
1. When you log into your account did you use an email address or your Spotify username?
2. Do you see all your playlists in the account?
3. Could you please attach a screenshot of what you currently see when you sign in?
Have you received an email confirmation of the start of your Premium subscription? If so, please make sure that the username mentioned in that email matches your main account username.
In your case, your username should be numerical (because you've signed up through FB)
I cant recall receiving an email confirmation of my subscription! Should i have so my subscription activated? 😩😩😩
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…