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I recently Upgraded my premium to family, you are now charging me for both Premium and Family. I cancelled my Premium direct debit, I presumed you would have.
No facility to concat your account team is not helpful.
Hey there! No worries, we can take cae of this.
This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.
We'll be happy to help you sort this out.