lost my account

[fieldkanger]

Okay from the beginning.

Just got at new phone and installed spotify on it.

Couldnt remember my username så typed in my email and hitted lost password.

The realised that my spotify account is bound to another email (also the subscription)

This is an email that i no longer have access to.

So the question.

How do i transfer my account over to my new email??

Or atleast hwo do i cancel the subscription on the old account that i cant get access to?

Tried looking for an email adress directly to spotify but cant find any???

[user-removed]

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you with this.

Make sure to include as much information as possible about the account. They might ask you for bank information to track down the charges.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible. Give it 24 to 48hrs, also make sure you're checking your Spam folder because sometimes emails might end up there.