message cette chanson n'est pas disponible pour tous les titres sur pc (abonné premium) RESOLU

[collivier]

bonjour

ce matin, sur pc windows, impossible de lire les titres de playlists ou hors playlists.

message en fichier joint

j'ai relancé l'appli, me suis déconnecté, reconnecté....

par contre sur android, ça marche....

merci pour l'aide ou la résolution du bug

[collivier · Accepted solution]

problème terminé
la lecture refonctionne normalement

[Bittencourt]

Grat news, @collivier!

If you need further help, just let us know. If possible, in english so we can understand better 🙂

[camcam2é]

Hi there is a problem since yesterday.

The message "this song is not available" appears for every song I try to stream

[Bittencourt]

Hmm, is it happening in both web player and desktop app? Are you using Windows?

[camcam2é]

I just tried with the desktop app.
Yes I'm using Windows

[collivier]

In english 😮
It's now running ok

[dalouuu]

I have the same issue. I tried reinstalling the application without any luck. please help. I can't use spotify anymore.

[camcam2é]

I still havethe same issue

"this song ins not available"

Could somedy fix the bug?

I'm can't use Spotify whereas I'm paying for!

[k_lice]

I have the same issue.

Can you please update ?

[KatesHere]

Hello everyone!

Can you try disabling the option "Hardware Accelaration" and see if it persists?

To do that, go View> Hardware Accelaration in the desktop client.

Let me know how this worked!
K

[k_lice]

Hi,

I tried to disable the option "hardware acceleration" but it is not working. 

I also tried to :

- reinstall the application

- reboot my pc 

none of these has changed anything.

Anything else I could try ?

[collivier]

Hi
Did you log out and then log in again?
But maybe already tried ?
Maybe it can help

[iglm1976]

it works for me.

[k_lice]

I tried to log out but it didn't work.

Additional informations :

1) Sometimes the music is working only on my saved music. And not for the music i'm looking with the internal research.

2) I have only this problem when I'm connected to my job internet connexion. But previoulsy (1 month ago) it worked fine with the same conditons.  I asked the network administrator and nothing has changed in the security settings.

[k_lice]

Problem solved. 

I fixex my internet connexion which had bug with my local network.

[Zephiro]

I've the same problem, i tried everything and it doesn't work,
unistall 
log out 
Hardware accelartion 
reboot pc 
reboot Wifi 
Open in administrator
And it doesn't work on my pc (Windows 😎 but on my phone I don't have any problemes (soz for my english .. plz help,me)

[Zephiro]

MAJ: Windows 10 resolve my pb

[Bittencourt]

Hi @Zephiro,

Please try resetting the default playback device in Windows 8 and let me know if it works!

[Zephiro]

I don't know , I have installed Windows 10  and it works now,