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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80489 Views

9 replies

2 likes

Account
Login
  • 80489 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654119 Views

13 replies

4 likes

Account
  • 654119 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734608 Views

18 replies

29 likes

  • 734608 Views
  • 18 replies
  • 29 likes

How to give Spotify Premium as a gift to a friend in an unlisted country? Can it be an extension of

App won't download.Hi There, I'm Canadian and I was recently in Bangladesh which does not currently have Spotify. When I was there, it worked fine on my phone. I have a friend there that I would like to give Spotify Premium as a gift. I set up the ac...

Newbie

App won't download. Hi There,   I'm Canadian and I was recently in Bangladesh which does not currently have Spotify.  When I was there, it worked fine on my phone.  I have a friend ...

Kizia

Newbie

989 Views

2 replies

0 likes

Account
Premium
Subscription
  • 989 Views
  • 2 replies
  • 0 likes

Superuser Contribution "form expired" in sign-up process

i've been trying to create a new spotify account for days now, but anytime i fill out the sign-up form(using my email, cuz i dont have facebook) a message pops saying something in the lines of "the form has expired, please reload the page". has anyon...

Newbie

i've been trying to create a new spotify account for days now, but anytime i fill out the sign-up form(using my email, cuz i dont have facebook) a message pops saying something in the lines of "the f...

Katerina

Spotify Legend

1474 Views

3 replies

0 likes

Account
  • 1474 Views
  • 3 replies
  • 0 likes

Solved!! CANT GET INTO NEW ARTIST ACCOUNT

Sooo, on TuneCore I created an account and uploaded a song to an account, "Schrimp", I just happened to realize that the song is on Spotify and I don't have access to this account... What do I do so I can claim my account?? Side notes, is there anywa...

Casual Listener

Sooo, on TuneCore I created an account and uploaded a song to an account, "Schrimp", I just happened to realize that the song is on Spotify and I don't have access to this account... What do I do so ...

frenkiebronik

Newbie

9003 Views

6 replies

0 likes

Account
Other
  • 9003 Views
  • 6 replies
  • 0 likes

Se mi usuario pero no mi correo / I have my user but i dont know which mail i used

Se mi usuario pero no recuerdo que correo puse para registrar la cuenta.Estoy conectado en mi celular pero no me puedo conectar en la computadora.

Visitor

Se mi usuario pero no recuerdo que correo puse para registrar la cuenta. Estoy conectado en mi celular pero no me puedo conectar en la computadora.

MattSuda

Spotify Star

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Family Plan, same address, still not allowed in?

Hey guys, New to the community straight from Mexico. I've been in the same Family plan with my mother since I beleive 2015 in Mexico City, and we've been using the Family Plan since, but now we've moved to Cancun, (still same country) and I have star...

Newbie

Hey guys,    New to the community straight from Mexico.    I've been in the same Family plan with my mother since I beleive 2015 in Mexico City, and we've been using the Famil...

431 Views

0 replies

1 likes

Account
Premium
Subscription
  • 431 Views
  • 0 replies
  • 1 likes

account hacked

My premium account was hacked and someone changed the email address on the account and I cant send in a contact form or change the password. How can I get this fixed since there is no phone number to call. This is a second account I created since I c...

Visitor

My premium account was hacked and someone changed the email address on the account and I cant send in a contact form or change the password. How can I get this fixed since there is no phone number to...

user-removed

Not applicable

248 Views

1 replies

0 likes

Account
  • 248 Views
  • 1 replies
  • 0 likes

Christmas songs 365 days a year?

I like listening to an artist each day. I don't want to hear their Christmas songs until November. How may I block Christmas genre from all artists until I want to enable it again?

Casual Listener

I like listening to an artist each day. I don't want to hear their Christmas songs until November. How may I block Christmas genre from all artists until I want to enable it again? 

MattSuda

Spotify Star

343 Views

1 replies

0 likes

Other
  • 343 Views
  • 1 replies
  • 0 likes

reset password not going to my email address

It has been a while since I have used my spotify. I normally login using facebook and it will not connect. Tried resetting my password on the initial login directly into spotify but once again does not appear in my email? any advice? thank you in adv...

Casual Listener

It has been a while since I have used my spotify. I normally login using facebook and it will not connect. Tried resetting my password on the initial login directly into spotify but once again d...

Hubo

Community Legend

462 Views

3 replies

0 likes

Login
  • 462 Views
  • 3 replies
  • 0 likes

Meu plano plano Premium não está funcionando

Estou com minha conta premium família em dia só que do nada a assinatura dos meus familiares foram canceladas mandei os links para se tornarem premium se que da erro pois fala que não mora no mesmo mesmo colocando o mesmo endereço que o meu.

Newbie

Estou com minha conta premium família em dia só que do nada a assinatura dos meus familiares foram canceladas mandei os links para se tornarem premium se que da erro pois fala que não mora no mesmo m...

mshmeirelles

Newbie

388 Views

1 replies

1 likes

  • 388 Views
  • 1 replies
  • 1 likes

Deleted playlists/weird new playlists

A couple of days ago I was listening to my music and all of a sudden random songs started playing, I then noticed it was playing a saved playlist that I haven't created called 'coycoy' there was like 3 new playlists called that so I deleted them, tod...

Newbie

A couple of days ago I was listening to my music and all of a sudden random songs started playing, I then noticed it was playing a saved playlist that I haven't created called 'coycoy' there was like...

Hubo

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta en pausa

Anteriormente tenia como forma de pago una tarjeta de debito de la cual me deshice, compre una tarjeta de regalo de 3 meses y la ingrese, incluso me llego el recibo y aun asi mi cue ta esta en pausa que se debe de hacer.

Newbie

Anteriormente tenia como forma de pago una tarjeta de debito de la cual me deshice, compre una tarjeta de regalo de 3 meses y la ingrese, incluso me llego el recibo y aun asi mi cue ta esta en pausa ...

Maria_B

Moderator

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

Log in merry go round

For some reason i cannot get in to my spotify was working fine i seem to have 2 accounts one which is via facebook which seems to be linked to my current email address so when i do the reset i get told its via facebook! But my premium account which i...

Visitor

For some reason i cannot get in to my spotify was working fine i seem to have 2 accounts one which is via facebook which seems to be linked to my current email address so when i do the reset i get to...

KatesHere

Community Legend

287 Views

1 replies

0 likes

Login
Premium
  • 287 Views
  • 1 replies
  • 0 likes

Problem with connecting with lastfm

I can't connect my spotify with last since new web spotify's look. Is it possible in web version? I can't even find Settings there. I know i can get app for scrobbling, but orginal scrobbler was good.

Casual Listener

I can't connect my spotify with last since new web spotify's look. Is it possible in web version? I can't even find Settings there. I know i can get app for scrobbling, but orginal scrobbler was...

ascerrillo

Regular

708 Views

5 replies

1 likes

Account
  • 708 Views
  • 5 replies
  • 1 likes

Solved!! Cannot log in

I joined premium 3w ago. Since then I have been unable to log in. The email address I use (is mine) and it indicates I have an account. I do - back when it was free I set one up. I cannot remember password. I have gone via the "Forgotten password" lo...

Regular

I joined premium 3w ago. Since then I have been unable to log in. The email address I use (is mine) and it indicates I have an account. I do - back when it was free I set one up. I cannot remember pa...

SMirchandani

Regular

1082 Views

7 replies

0 likes

Login
Premium
  • 1082 Views
  • 7 replies
  • 0 likes

Superuser Contribution Mi cuenta se borro

De repente spotify se me cierra, intento entrar con mi email y mi contraseña y no me deja, escribo el nombre de usuario y porfin consigo entrar. Mi sorpresa que no tenía nada!!! Toda mi música y mi subscricion borradas. Yo soy premium familiar y ahor...

Visitor

De repente spotify se me cierra, intento entrar con mi email y mi contraseña y no me deja, escribo el nombre de usuario y porfin consigo entrar. Mi sorpresa que no tenía nada!!! Toda mi música y mi s...

Maria_B

Moderator

8364 Views

1 replies

1 likes

  • 8364 Views
  • 1 replies
  • 1 likes

Spotify thinks i'm greek

I've been unable to understand a single word on the play.spotify.com page for a while now, but recently greek translations has started appearing in the windows-app too. I've checked all language and region settings I can find, but it's either "Norway...

Regular

I've been unable to understand a single word on the play.spotify.com page for a while now, but recently greek translations has started appearing in the windows-app too. I've checked all language and ...

MattSuda

Spotify Star

1147 Views

1 replies

0 likes

  • 1147 Views
  • 1 replies
  • 0 likes

Charges when moving from Premium to Family

I am looking to change from Spotify Premium to Family, I have only just paid for my monthly subscription for my premium account a few days ago, will I forfeit the amount I have paid when I make this change or if I'm charged on a pro-rata basis can th...

Newbie

I am looking to change from Spotify Premium to Family, I have only just paid for my monthly subscription for my premium account a few days ago, will I forfeit the amount I have paid wh...

MattSuda

Spotify Star

1269 Views

1 replies

1 likes

  • 1269 Views
  • 1 replies
  • 1 likes

Issues with Premium

As of this afternoon, both my partner and I have been cancelled out of our premium accounts they are both seperate rven through payments for the service, saying the payment didn't go through? He has lost all of his playlists aswell, we both updated o...

Newbie

As of this afternoon, both my partner and I have been cancelled out of our premium accounts they are both seperate rven through payments for the service, saying the payment didn't go through? He has ...

MattSuda

Spotify Star

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Hacked account

My account has been hacked. I can logon with my facebook account. But my email adress and password has been changed. I tried too mail my complaint however, i got the notification that spotify will send the reply to the registrered email...witch isnt ...

Newbie

My account has been hacked. I can logon with my facebook account. But my email adress and password has been changed. I tried too mail my complaint however, i got the notification that spotify will se...

kejt_

Community Legend

252 Views

1 replies

1 likes

  • 252 Views
  • 1 replies
  • 1 likes

Account connected to my mums phone

I logged into my account on my mums phone a month ago and logged out now when ive tryed to play spotify music on my iphone and my mum is using her spotify it says "play music on niki'(mums) iphone" and "play on this iphone" but when i clixk this ipho...

Newbie

I logged into my account on my mums phone a month ago and logged out now when ive tryed to play spotify music on my iphone and my mum is using her spotify it says "play music on niki'(mums) iphone" a...

MattSuda

Spotify Star

1243 Views

1 replies

0 likes

  • 1243 Views
  • 1 replies
  • 0 likes