over charged

[kennethgorney79]

Hello,

             Like subject says I am being charged double for going on 9mths at this point! You have no costumer service to talk to which is annoying and clever. How can I resolve this and be credited the amount over charged? Its 2017 its seems to me it your billing system would catch this. please email me at ************@yahoo.com or *****************@yahoo.com to resolve the issue. 

thanks 

Ken 

[Maxim]

Hey @kennethgorney79,

You may have upgraded a second account to Premium so you're being charged for Premium two times each month. Spotify Support can help you find the account, just contact them through one of the channels below.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.