"Account being used somewhere else"

[DK_edwards]

Hello,

I am very aggrevated that none of the options dealing with the music pausing due to the "Account being used somewhere else" are working.  I am aware of the thread that shows the option to sign out everywhere but that has not worked.  I even changed my facebook password thinking that someone else might be using my spotify account through that.  PLEASE HELP!  

I also tried the web player and the same thing happened.  I logged out multiple times and made sure that Spotify app is closed on all my devices.

[Peter__]

The Spotify team should be able to boot everyone off manually if you get in touch with them via Twitter: @SpotifyCares.

You can also get in touch with the customer services team directly using the online contact form and they will be able to lend a hand. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.