"Offline Access For This Computer/Device Has Been Withdrawn"

[Beriadan]

Today it popped up with the message of "Offline Access For This Computer/Device Has Been Withdrawn" on my Spotify. Thing is, I only have one device (my PC) and I'm nowhere near the 3,333 offline song limit. This has happened once before but when I had other devices synched to my account, whereas now it is just the one. What's going on?

[Carina]

Hey there,

have you tried logging out and back in? It's also worth checking this page: https://www.spotify.com/de/account/offline-devices/ Try to remove your offline device and then re-add your devices.

[ChrisOSM]

I have the same problem, i have only my iphone and my computer in the offline-list. 

LG Chris

[spykeer]

Don't give a solution when your backbone is THE PROBLEM!

I had to connect via facebook on the Webplayer to give me the cookie for access to my account, and then HERE! 1 hour to do this..

this is the first problem.

The second problem, is spotify saying Offline access is broken, we can do everything, it's YOUR SERVERS THE PROBLEM!

I do a reinstall, a log off all my devices (2), re-sync my music, but after 20 files, i get another time this freaking message saying offline is broken....



SO TELL YOUR IT TEAM, and SOLVE THIS PROBLEM! THANKS... (And please, don't say, " u tested this?") u don't see the 15 membres have the same problem in 30mins? It's not an answer for you? ....

[Carina · Accepted solution]

Hey @spykeer ,

sorry for the inconveniences. It definitely looks like there's something wrong at the backend and I'm going to tell a moderator / staff member about it. I am not an official Spotify employee, just a normal user who tries to help 🙂

[spykeer]

Okay, the red color appears to me to be a Staff.

So, the problem is still there (The facebook connection is working now, on the account page)

But, he says to me, i'm using my spotify account on an another source, but, i have my phone and my pc only, and my phone IS turned off...

Please staff, come here. And solve this problem, i got a very bad connection i don't want to listen my music online, if i do this, i can't make anything else...


Sorry for inconveniance, i'm french, and i think it's not easy to read me.

[spykeer · Accepted solution]

It was my phone for the latest issue, he force sync of spotify, i shut down it off, and my playlists was back in my PC app.

No problems anymore.


Issue solved.