"Unable to load details" at Spotify for Creators

[bokholdoi]

I can login to Creators area, but I've been getting "Unable to load details" error. I logged out and logged in again. Cleared my browser's cache. Tried on a different browser. Nothing worked.

Windows 11 - Chrome Browser

[Novy]

Hey there @bokholdoi,

Thanks for reaching out, and kudos for the troubleshooting you've tried. 

We'd suggest reaching out directly to our folks at Spotify for Creators here since this is the right team to help out with the behavior you're experiencing.

The Community will be here if anything else comes up.

Cheers!

[badkoobeschool]

I am also facing such a problem.

[Maria]

Hey @badkoobeschool,

Thanks for posting in this thread!

Just to check, do you notice any difference when using another browser or an incognito window? It's also worth checking with another internet connection and a different device.

Should the issue persist, we recommend getting in touch with our Creators team so they can have a closer look, as mentioned by @Novy earlier in the thread here. 

Cheers 🙂

[demiscy]

Same with me also, with incognito mode on also 

[tackandreas]

also experiencing the same issue. Cleared everything and tried 4 different browsers, cleared cache etc nothing

[Maria]

Hey folks,

Thanks for posting on the Community!

Our Creators team are aware of this and they are gathering details on their end. If the issue continues for you, we recommend reaching out to the Spotify for Creators folks to report this behavior further.

In the meantime, it's worth double-checking so the device's time/clock is set accurately. Make sure that it's synced with your current local time and that you're not using any VPN which could interfere with the service.

We're just a post away if you need anything else 🙂

[dustinburcham]

I have also been having the issue for over a week now

[dustinburcham]

Do we have a fix for this yet?

[Yordan]

Hi, folks,

We've seen some reports about this where the system clock was out of sync with the current time, and the issue was resolved by setting the clock correctly. Could you make sure the date & time of your device/PC are also set properly? On Windows, you can force a resync by heading to Settings > Time & language > Date & time and clicking the "Sync now" button.

Cheers 🤘