signed up for free so why the charge?

[lynmac2360]

Could you please explain why you,ve taken £9.99 from my paypal account for something I don't use, neither did I authorize the payment! My understanding was that this was free! 

How can I get a refund!!

[Schokopizza]

lucky you it has been only 9,99. i just got a bill in my mail over 119euro for something i did not purchase. there is seriously something going wrong here... and i have not gotten any information or agreed to some purchase either...

still waiting for a replay.

[The_Matt]

Try to log-in right here: https://www.spotify.com/us/

First just log-in and go to your account, fInd subscriptions and maybe you will find some more information about what you have been charged for. You can also find yor receipts here which may help you getting close to a refund.

[Schokopizza]

if there were a receipt for the ominous Gift-code i bought i would understand it. but there is not anything. it is also that the bill came via "klarna" i haven't even heard of that before or signed up for using it... it just gets more and more weird.

Well i cannot wait to see how all of that will turn out...

[lllisallll]

i signed up to premium on monday and i just checked my bank account and was charged 1 cent, anyone know why?

[Stupify]

For lllisallll: You signed up for the free trial. When you do this, you get charged 1 cent to see if your card is real.

For the rest: Either the Spotify site didn't work correctly or you signed up without going through the free trial link. You'll have to contact support for that, the spotify staff isn't going to deal with billing issues in public.

[Peter__]

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@Stupify wrote:

For lllisallll: You signed up for the free trial. When you do this, you get charged 1 cent to see if your card is real.

For the rest: Either the Spotify site didn't work correctly or you signed up without going through the free trial link. You'll have to contact support for that, the spotify staff isn't going to deal with billing issues in public.

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You can get in touch directly using the online contact form 😉 

Peter