someone deleted my account and now I can not log back in

[mrwawesome]

Every time I tried to log in it would not work. Someone deleted my account which had 8 hours of music in one playlist I made and I can not get back into my account. I put in my account info which I know is right and it logs in but not fully and then after about a second of it not loading it puts me back at the log in place and that is only when I try one specific password that I know is right. Please please please fix this and if you don't then I will have wasted time and effort on all that music and that great playlist for nothing. In fact I did cry, so please fix this. It is so bad I can't even log into it on this website so I have to post it on an account with no music on it thanks. 😞

[labelscollected]

Hi,

I'm so sad to hear this! Can you please post your old username, so I can investigate the issue? Thanks for asking the Spotify Community!

[mrwawesome]

yes I can. Thank you for helping. My old username is "mr.awesome96" 

[labelscollected]

Hey,

I've got some good news for you! The account and the playlist are still up, and I'm playing your playlist right now! This is the playlist, right?
https://open.spotify.com/user/mr.awesome96/playlist/1KzohqAZwC62vfXkemUcGG

About the login issue - can you try logging in using the incognito mode of your browser?

Keep me updated 🙂

[mrwawesome]

I did try in my incognito window but it still did not work. 

[labelscollected]

Have you changed country recently?

[mrwawesome]

no I have not.

[labelscollected]

Hey again - can you tell me if that happens with every browser/device you have, with the app as well? If so, the issue is not device-related. Are you logging in through play.spotify.com or spotify.com directly?

Thanks for the lowdown!

[mrwawesome]

it also happened on my phone and another persons phone.

[labelscollected]

Can you log in here?

[mrwawesome]

no i have tried more than many times to do it