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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14879 Views

7 replies

11 likes

Security
  • 14879 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554505 Views

991 replies

116 likes

Account
  • 554505 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131250 Views

74 replies

12 likes

Account
Login
Premium
  • 131250 Views
  • 74 replies
  • 12 likes

Unblock a friend on messaging

I accidentally blocked a friend on messaging. Is there any way to undo this?

Casual Listener

I accidentally blocked a friend on messaging.  Is there any way to undo this?

cricboy13

Newbie

15986 Views

26 replies

23 likes

  • 15986 Views
  • 26 replies
  • 23 likes

Change language of the communication emails I receive

Hello Spotify Community, I would like to change the Language of the communication emails I receive from Spotify on daily or weekly basis. Emails are sent from the following mail (hello@spotify.comCurrently those emails are being delivered in Spanish,...

Newbie

Hello Spotify Community,   I would like to change the Language of the communication emails I receive from Spotify on daily or weekly basis. Emails are sent from the following mail (hello@spoti...

jonwyler

Casual Listener

1156 Views

3 replies

1 likes

  • 1156 Views
  • 3 replies
  • 1 likes

Spotif Premium Familiy - Offline-Limits?

good day everybody, if i subscribe for spotify-premium family, does that limit of 3 333 offline songs apply to each single sub-account or the whole account in one? meaning, can every single of the 6 sub-users save 3 333 songs offline or 555? thx a lo...

Newbie

good day everybody,   if i subscribe for spotify-premium family, does that limit of 3 333 offline songs apply to each single sub-account or the whole account in one?   meaning, can ever...

nimok05

Newbie

462 Views

2 replies

0 likes

  • 462 Views
  • 2 replies
  • 0 likes

reset password

I keep trying to reset my password. I go to my email then click the link and create a password. As soon as I submit it says something along the lines of "sorry your time has expired. Please try again." Why is this?

Newbie

I keep trying to reset my password. I go to my email then click the link and create a password. As soon as I submit it says something along the lines of "sorry your time has expired. Please try again...

jean3601

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Problema al agregar a un familiar al Plan Familiar Premium

Hola!Hace unos días sacaron las cuentas de mis hermanos de mi plan familiar, no me avisaron ni nos preguntaron antes nada. Ahora que intentamos agregarlos de nuevo nos aparece que no se pudo confirmar que residen en mi mismo domicilio a pesar de que ...

Casual Listener

Hola! Hace unos días sacaron las cuentas de mis hermanos de mi plan familiar, no me avisaron ni nos preguntaron antes nada. Ahora que intentamos agregarlos de nuevo nos aparece que no se pudo confir...

Santos2

Newbie

603 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 603 Views
  • 3 replies
  • 0 likes

changing country on account

Hello I've followed all the instructions to change the country on my account to Australia. The payment has been changed over to my Australian account but it wont change over in my account information. How do I change this?

Casual Listener

Hello   I've followed all the instructions to change the country on my account to Australia. The payment has been changed over to my Australian account but it wont change over in my account in...

labelscollected

Community Legend

364 Views

3 replies

0 likes

  • 364 Views
  • 3 replies
  • 0 likes

Can't permanently close out Spotify account.

So...I go to my profile settings to close out my spotify account. The orig email I used to sign up is no longer a valid email nor is the email address even accessible. Yahoo deactivated the email address due to inactivity. So I tried to follow instru...

Visitor

So...I go to my profile settings to close out my spotify account.  The orig email I used to sign up is no longer a valid email nor is the email address even accessible.  Yahoo deactivated t...

Jacob

Community Legend

219 Views

1 replies

0 likes

Account
  • 219 Views
  • 1 replies
  • 0 likes

Cant acces to my account

I forgot my email account and im still logged in my device, but i cant remember my password, so i cant logg in a different device, how i can know my email registered in my account, because the app said that sent me and email, i check my emails and i ...

Newbie

I forgot my email account and im still logged in my device, but i cant remember my password, so i cant logg in a different device, how i can know my email registered in my account, because the app sa...

justinewin_

Roadie

218 Views

1 replies

0 likes

Account
  • 218 Views
  • 1 replies
  • 0 likes

Account was set up incorrectly

How do I start my account set up from the beginning? The name address payment was all set up incorrectly

Newbie

How do I start my account set up from the beginning? The name address payment was all set up incorrectly  

Specialworld

Community Legend

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Email address changed without my consent

I got an email saying my email address has been changed but I didn't do it and I don't recognize the email address. I tried to change it back but I log in through Facebook so I don't recall ever setting up a password. I tried some of the passwords th...

Regular

I got an email saying my email address has been changed but I didn't do it and I don't recognize the email address.  I tried to change it back but I log in through Facebook so I don't recall eve...

Ssyd

Regular

743 Views

2 replies

0 likes

Account
Security
  • 743 Views
  • 2 replies
  • 0 likes

Superuser Contribution Switching Countries

I have been back and forth to Australia, so I've had to consistently switch my account profile for the country I'm in. It's been over two weeks at home now so I currently can't use my Spotify unless I change my profile to Canadian settings. However, ...

Newbie

I have been back and forth to Australia, so I've had to consistently switch my account profile for the country I'm in. It's been over two weeks at home now so I currently can't use my Spotify unless ...

Leonardo

Roadie

231 Views

1 replies

0 likes

Account
Login
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution New login

I just made my " family Premium" and i cant remember my password.And, i cant do login in my email.Can i change the email off redefintion?Please Help me

Newbie

I just made my " family Premium" and i cant remember my password. And, i cant do login in my email. Can i change the email off redefintion? Please Help me

Leonardo

Roadie

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Charged 2x a month

Waiting for Response: Please, please respond and/or refund!! Charged 2x per month ongoingFrom: smithcarrollTo: PatriciaSent: ‎2017-03-29 08:20 PMRead: Not Yet Read Hello, I have been charged 2x per month for several months possibly even a couple of y...

Newbie

  Waiting for Response:  Please, please respond and/or refund!! Charged 2x per month ongoing From: smithcarroll To:   Patricia Sent: ‎2017-03-29 08:20 PM Read:...

DaveDenomolos

Roadie

207 Views

1 replies

0 likes

Account
  • 207 Views
  • 1 replies
  • 0 likes

Músicas não reproduzem sem internet

Olá, tenho uma conta Premium no Spotify. Porém, quando não estou com internet, as músicas não reproduzem!! Todas as vezes que ligo o Wi-Fi ou 3g começa a baixar todas as músicas novamente. O que eu faço?

Newbie

Olá, tenho uma conta Premium no Spotify. Porém, quando não estou com internet, as músicas não reproduzem!! Todas as vezes que ligo o Wi-Fi ou 3g começa a baixar todas as músicas novamente. O que eu f...

140 Views

0 replies

0 likes

Account
  • 140 Views
  • 0 replies
  • 0 likes

Device Password

I am trying to de-link my Facebook account from Spotify. I requested the link to set a device password, but every time I click the link to do so, I get an error page. This has been happening for a couple of weeks. Can anyone help fix this?

Casual Listener

I am trying to de-link my Facebook account from Spotify. I requested the link to set a device password, but every time I click the link to do so, I get an error page. This has been happening for a co...

cswestii

Casual Listener

275 Views

2 replies

0 likes

  • 275 Views
  • 2 replies
  • 0 likes

Can't log in on iPhone

When I try to log in with the app on my iPhone it says that I already have an account with that email address. Which is why I am on the login page . How do I make this pos app log me in?

Newbie

When I try to log in with the app on my iPhone it says that I already have an account with that email address. Which is why I am on the login page 🤔. How do I make this pos app log me in?

Maxim

Spotify Star

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

comment mettre une photo à notre profil alors qu'on est pas connecter avec facebook Svp?

Je voudrais savoir comment faire pour mettre une photo à mon profil alors que je ne suis pas connetcter avec facebook Svp? Merci de Votre aide

Newbie

Je voudrais savoir comment faire pour mettre une photo à mon profil alors que je ne suis pas connetcter avec facebook Svp?   Merci de Votre aide 

labelscollected

Community Legend

7168 Views

1 replies

0 likes

  • 7168 Views
  • 1 replies
  • 0 likes

Solved!! Falsche Landzuordnung

Guten Tag,ich habe heute einen Familienaccount bei Spotify abgeschlossen.Die eingeladenen Teilnehmer können jedoch nicht beitreten, weil angeblich mein Account in einem anderen Land liegt (Frankreich).Das stimmt aber nicht. Es ist Deutschland.Das Lan...

Casual Listener

Guten Tag, ich habe heute einen Familienaccount bei Spotify abgeschlossen. Die eingeladenen Teilnehmer können jedoch nicht beitreten, weil angeblich mein Account in einem anderen Land liegt (Frankr...

davderling

Casual Listener

10899 Views

6 replies

1 likes

Account
  • 10899 Views
  • 6 replies
  • 1 likes

Account Statistics / Information

I am going to make a new account because I need to change my username however can some one help move over my playlists and music to my new account?

Visitor

 I am going to make a new account because I need to change my username however can some one help move over my playlists and music to my new account?

LordRollin

Community Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes