Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734483 Views

18 replies

29 likes

  • 734483 Views
  • 18 replies
  • 29 likes

Pagamento

Todo mês o aplicativo diz que está com problemas com meu pagamento, mas as informações inseridas estão corretas. O que faço para resolver isso?

Newbie

Todo mês o aplicativo diz que está com problemas com meu pagamento, mas as informações inseridas estão corretas. O que faço para resolver isso?

Bittencourt

Spotify Star

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discountinuous Student Discount

Hello,I am a college student and am looking into getting student-premium for when I am at school. However, I don't use Spotify as much during the summer and would only like to pay for it during the academic year (so about 3-4 months per semester). I ...

Newbie

Hello, I am a college student and am looking into getting student-premium for when I am at school. However, I don't use Spotify as much during the summer and would only like to pay for it during the...

Julian

Moderator

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Someone got access to my account

Someone has been using my account, deleted my playlists and made their own. Can I see where it was accessed from so I know how it happend?

Newbie

Someone has been using my account, deleted my playlists and made their own.   Can I see where it was accessed from so I know how it happend?

osornios

Spotify Star

328 Views

1 replies

0 likes

Account
Login
Security
  • 328 Views
  • 1 replies
  • 0 likes

Forgot username and email

I paid for 3 months but I can't remember my username or email. How do I sign in?

Newbie

I paid for 3 months but I can't remember my username or email. How do I sign in?

osornios

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Spotify premium

I charged my accound with a gift card today, says it will end 18 march but still free spotify

Visitor

I charged my accound with a gift card today, says it will end 18 march but still free spotify

osornios

Spotify Star

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Family member accepted invite to Premium Family during Premium Trial

My son was in the middle of a Premium trial which ends very soon - I just subscribed to the Premium for Family and he accepted the invite. Do I have to do anything else to make sure that I won't be charged an individual fee for Premium for my son whe...

Newbie

My son was in the middle of a Premium trial which ends very soon - I just subscribed to the Premium for Family and he accepted the invite. Do I have to do anything else to make sure that I won't be c...

osornios

Spotify Star

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

GLOBE'S 129 PREMIUM

i already registered to globe's 129php spotify premium 30 days and when i open my spotify app i cant access my premium. i already sign out many times but it didnt work. im being charged already what'll i do????

Newbie

i already registered to globe's 129php spotify premium 30 days and when i open my spotify app i cant access my premium. i already sign out many times but it didnt work. im being charged already what'...

osornios

Spotify Star

1650 Views

1 replies

0 likes

  • 1650 Views
  • 1 replies
  • 0 likes

Unable to cancel premium subscription

I am being charged for a premium subscription that I'm unable to cancel. I have verified that both my and my spouses accounts are not preumium but the charge shows in my cc every month. Can anyone help?? I've also verified that the iTunes is not set ...

Casual Listener

I am being charged for a premium subscription that I'm unable to cancel.  I have verified that both my and my spouses accounts are not preumium but the charge shows in my cc every month.  C...

TobiasYoung

Composer

614 Views

6 replies

0 likes

  • 614 Views
  • 6 replies
  • 0 likes

switch from itunes payment to directly to spotify

I recently switched from an iphone to a Samsung phone. I had my Spotify subscription set up through itunes and no longer use itunes. If I cancel my subscription through itunes and create a new subscription directly through Spotify, do I lose all of m...

Newbie

I recently switched from an iphone to a Samsung phone. I had my Spotify subscription set up through itunes and no longer use itunes. If I cancel my subscription through itunes and create a new subscr...

Courtney86

Casual Listener

908 Views

4 replies

0 likes

Account
Premium
Subscription
  • 908 Views
  • 4 replies
  • 0 likes

Loosing all online content over and over again

Hi.Recently all my offline context keeps disappearing, it's really frustrating now.I read on here it might be my SD CARD. So I went and bought a brand new one two days ago. Now it's happening again!Basically not getting what I'm paying for? Please he...

Casual Listener

Hi. Recently all my offline context keeps disappearing, it's really frustrating now. I read on here it might be my SD CARD. So I went and bought a brand new one two days ago. Now it's happening a...

osornios

Spotify Star

816 Views

5 replies

0 likes

  • 816 Views
  • 5 replies
  • 0 likes

Solved!! Gift card enabling

I cant redeem my gift card because it keeps giving me the option on getting 30 day free trial, but i dont want the free trial because you have to enter your credit card information in order to get it!?

Casual Listener

I cant redeem my gift card because it keeps giving me the option on getting 30 day free trial, but i dont want the free trial because you have to enter your credit card information in order to get it...

Kaitsuli95

Casual Listener

457 Views

2 replies

0 likes

  • 457 Views
  • 2 replies
  • 0 likes

Solved!! Moving abroad

I am shortly moving away from Canada and will be living for a while in Me ivo as part of a sabbatical. Last time I stayed in Mexico I was only able to listen to my Spotify songs for 15 days. How do I transfer my account to Spotify Mexico? When I do i...

Newbie

I am shortly moving away from Canada and will be living for a while in Me ivo as part of a sabbatical. Last time I stayed in Mexico I was only able to listen to my Spotify songs for 15 days. How do I...

laurenluvsmusic

Roadie

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Dirty buisness

I was charged twice for Spotify premium for the amount of $4.99 but I still have not received my Spotify premium.

Newbie

I was charged twice for Spotify premium for the amount of $4.99 but I still have not received my Spotify premium.

laurenluvsmusic

Roadie

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Logged out, lost content and had to re-upgrade

I logged out of Spotify on my Android device, changed my password and logged back in. When I signed back in it showed that I was no longer on Premium and I lost all of my music and playlists. I upgraded to premium again and re-download everything. I ...

Regular

I logged out of Spotify on my Android device, changed my password and logged back in. When I signed back in it showed that I was no longer on Premium and I lost all of my music and playlists. I upgra...

Stephstrum

Regular

3909 Views

10 replies

0 likes

  • 3909 Views
  • 10 replies
  • 0 likes

Spotify still charging my CC even though I just redeemed a 6 month premium code

As above, I got a birthday voucher for 6 months so I send it and redeemed the code but Spotify still charged my CC even though the receipt said this would. It happen.... how to these redemption vouchers work??

Visitor

As above, I got a birthday voucher for 6 months so I send it and redeemed the code but Spotify still charged my CC even though the receipt said this would. It happen....  how to these redemptio...

laurenluvsmusic

Roadie

185 Views

1 replies

0 likes

Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Account will be lost

My previous T-mobile plan was a Spotify plan, and with my monthly bill I payed for Spotify. Now I need to change this plan, because I'm no longer a student. But I really like Spotify, I have a lot of playlists, and songs on it, and I would like to us...

Newbie

My previous T-mobile plan was a Spotify plan, and with my monthly bill I payed for Spotify. Now I need to change this plan, because I'm no longer a student. But I really like Spotify, I have a lot of...

laurenluvsmusic

Roadie

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Payment!!!!!!

Hi, Spotify are continuing to take money out of my account every month even though i have unsubscribed! can somebody please help??Thanks

Visitor

Hi,   Spotify are continuing to take money out of my account every month even though i have unsubscribed! can somebody please help?? Thanks

Jacob

Community Legend

206 Views

1 replies

0 likes

Account
Subscription
  • 206 Views
  • 1 replies
  • 0 likes

App is not recognizing my Premium account

So I subscribed to a Premium account yesterday, and it is not recognized on my app. I'm trying to download a playlist and it won't work. Please help!

Newbie

So I subscribed to a Premium account yesterday, and it is not recognized on my app. I'm trying to download a playlist and it won't work. Please help!

Maxim

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes