Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9867 Views
  • 3 replies
  • 9 likes
  • Security
  • 9867 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492854 Views
  • 981 replies
  • 111 likes
  • Account
  • 492854 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213717 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213717 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122541 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122541 Views
  • 72 replies
  • 12 likes

account & playlist

Hello. I am Boma Pak from Seoul, Korea.I visited NYC last month and I used Spotify. At that time I didn't know Spotify is not yet launched in Korea. After I got back here, It worked apparently I could listen to the music via Spotify like 2 weeks. Sud...

  • Visitor
  • Hello. I am Boma Pak from Seoul, Korea. I visited NYC last month and I used Spotify. At that time I didn't know Spotify is not yet launched in Korea.   After I got back here, It worked appare...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account deleted

In January I paused my premium account and couldn't deactivate it as i live in Germany and i figured since my Spotify account was Irish i would have to wait until I was home to reactivate it. As I was abroad for longer than 14 days and I couldn't log...

  • Casual Listener
  • In January I paused my premium account and couldn't deactivate it as i live in Germany and i figured since my Spotify account was Irish i would have to wait until I was home to reactivate it. As I wa...
  • Lee
  • Spotify
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

[account] [ login] Preciso trocar meu e-mail, mas esqueci minha senha

Tive que apagar o app e baixar de novo e quando fui fazer login, esqueci minha senha. Então coloquei meu nome de usuário, só que o e-mail que mandaram a senha para lembrar, é um e-mail que não tenho mais acesso. Teria alguma outra forma de fazer logi...

  • Newbie
  • Tive que apagar o app e baixar de novo e quando fui fazer login, esqueci minha senha. Então coloquei meu nome de usuário, só que o e-mail que mandaram a senha para lembrar, é um e-mail que não t...
  • 258 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 258 Views
  • 0 replies
  • 0 likes

Problema na confirmação de compra pelo cartao

Tento adiquirir o Spotify Premium, mas toda vez na hora de preencher sobre o cartão, exibe a seguinte mensagem Opa, parece que seu cartão ou serviço de pagamento está num dia ruim. Não se preocupe, nada foi cobrado. Tente de novo ou escolha outra for...

  • Newbie
  • Tento adiquirir o Spotify Premium, mas toda vez na hora de preencher sobre o cartão, exibe a seguinte mensagem  Opa, parece que seu cartão ou serviço de pagamento está num dia ruim. Não se pre...
  • Bittencourt
  • Spotify Star
  • 470 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 470 Views
  • 2 replies
  • 0 likes

Quero redefinir minha senha e não consigo. Já tentei e não me mandam email para redefinição. Abraço

Quero redefinir minha senha e não consigo. Já tentei e não me mandam email para redefinição. Abraço

  • Newbie
  • Quero redefinir minha senha e não consigo. Já tentei e não me mandam email para redefinição. Abraço 
  • Bittencourt
  • Spotify Star
  • 841 Views
  • 1 replies
  • 0 likes
  • 841 Views
  • 1 replies
  • 0 likes

Premium ended today but I cancelled after paying

Premium ended today but I cancelled after paying, I didn't notice that the payment was already authorized. How can I keep premium for this month? Doesn't make sense pay for the service and not use it.

  • Newbie
  • Premium ended today but I cancelled after paying, I didn't notice that the payment was already authorized.   How can I keep premium for this month? Doesn't make sense pay for the service and n...
  • ItsJamesJ
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

"This song is not available."

I am not sure what is going on... most of the remixes are available but not the original mix. Is this an error? Why would this be the case? What can I do to play the song? https://open.spotify.com/track/00hApp8E8Kw4Y1xW1MbdWI

  • Casual Listener
  • I am not sure what is going on... most of the remixes are available but not the original mix. Is this an error? Why would this be the case? What can I do to play the song?     &nbsp...
  • Jacob
  • Community Legend
  • 264 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 264 Views
  • 2 replies
  • 0 likes

premium

Era invitado en un paquete familiar y hasta el día de ayer, dejé de ser premium; revise los datos con el administrador y me manda de nuevo el código pero al ingresarlo, me pide la dirección del administrador, lo cual nunca me pidió antes, en la cual ...

  • Casual Listener
  • Era invitado en un paquete familiar y hasta el día de ayer, dejé de ser premium; revise los datos con el administrador y me manda de nuevo el código pero al ingresarlo, me pide la dirección del admin...
  • OviiiOne
  • Community Legend
  • 434 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 434 Views
  • 5 replies
  • 0 likes

Me cobraron DOS VECES

Desde que me registré por $9 me cobraron dos veces. Me llegaron dos retiros por $9 con diferencia de 2 minutos. Ayer también me cobraron los $99 dos veces y en mi cuenta dice que sólo pagué una vez. ¿Dónde están mis otros $108?

  • Newbie
  • Desde que me registré por $9 me cobraron dos veces. Me llegaron dos retiros por $9 con diferencia de 2 minutos. Ayer también me cobraron los $99 dos veces y en mi cuenta dice que sólo pagué una vez. ...
  • DaveDenomolos
  • Roadie
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Spotify Party Mode

I noticed that I don't have Spotify party mode on my account while others do have it. I did some research and saw people writing that Spotify has to activate for my account. How do I get them to activate it for me? I have Spotify premium.

  • Casual Listener
  • I noticed that I don't have Spotify party mode on my account while others do have it. I did some research and saw people writing that Spotify has to activate for my account. How do I get them to acti...
  • TobiasYoung
  • Composer
  • 24783 Views
  • 3 replies
  • 1 likes
  • 24783 Views
  • 3 replies
  • 1 likes

Help!

I'm trying to reset my password, once clicking done (via phone) the next page tells me 'sorry your form has expired. please try again'. I have reloaded the app, tried resetting multiple times (every time with a new link) and no joy, what am I missing...

  • Casual Listener
  • I'm trying to reset my password, once clicking done (via phone) the next page tells me 'sorry your form has expired. please try again'. I have reloaded the app, tried resetting multiple times (every ...
  • DaveDenomolos
  • Roadie
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Almost all of my saved songs under my library "songs" are gone!

I only see songs that have been saved within the past few weeks. How can I get my songs back???

  • Newbie
  • I only see songs that have been saved within the past few weeks. How can I get my songs back???
  • DaveDenomolos
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

CARGO FRAUDULENTO A MI TARJETA

Hola, les escribo por este medio, porque no he encontrado un numero telefonico a donde poderme comunicar a sus oficinas de Mexico. Yo uso Spotify de manera gratuita y no me interesa ni me ha interesado mejorar mi plan a Premium en ningun momento. El ...

  • Newbie
  • Hola, les escribo por este medio, porque no he encontrado un numero telefonico a donde poderme comunicar a sus oficinas de Mexico. Yo uso Spotify de manera gratuita y no me interesa ni me ha interesa...
  • itu_
  • Community Legend
  • 1186 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 1186 Views
  • 1 replies
  • 0 likes

Payment problems

I have a problem whit my account, I pay whit my debit card but reject my payment, my card has the money but I do not know what happens, what should I do?

  • Newbie
  • I have a problem whit my account, I pay whit my debit card but reject my payment, my card has the money but I do not know what happens, what should I do?
  • TobiasYoung
  • Composer
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

2 profiles to one email

I have 2 profiles linked to my one email address; Isaac Medlin and chcknft-us. I only want the chcknft one on my account because it has my premium and all my music on it. Is there anyway to delete the Isaac Medlin profile?

  • Newbie
  • I have 2 profiles linked to my one email address; Isaac Medlin and chcknft-us. I only want the chcknft one on my account because it has my premium and all my music on it. Is there anyway to delete th...
  • TobiasYoung
  • Composer
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! ¿Cómo puedo modificar mi nombre de usuario en Spotify?

Hola,quiero modificar mi nombre de usuario pero no sé donde pueda.Ya miré en ajustes y en todas partes pero nadie lo ha preguntado antes y lo quiero hacer.He enviado dos veces ya el formulario de contacto y nunca nadie me responde tras días.Mi Spotif...

  • Visitor
  • Hola,quiero modificar mi nombre de usuario pero no sé donde pueda. Ya miré en ajustes y en todas partes pero nadie lo ha preguntado antes y lo quiero hacer. He enviado dos veces ya el formulario de...
  • itu_
  • Community Legend
  • 5290 Views
  • 3 replies
  • 0 likes
  • Account
  • 5290 Views
  • 3 replies
  • 0 likes

Solved!! How do you PM?

Anyone have any idea on how to PM?

  • Casual Listener
  • Anyone have any idea on how to PM?
  • KatesHere
  • Community Legend
  • 535 Views
  • 5 replies
  • 0 likes
  • 535 Views
  • 5 replies
  • 0 likes

Solved!! Spotify won't return my money back

I cancelled my Premium suscription without having it used. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within 15 days and the user has not "used" the suscription. I had no re...

  • Newbie
  • I cancelled my Premium suscription without having it used. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within 15 days and t...
  • TommyGaiter
  • Newbie
  • 905 Views
  • 8 replies
  • 0 likes
  • 905 Views
  • 8 replies
  • 0 likes

Do I need to cancel current payments on active accounts when my kids join a family membership?

Hi, just wondering if anyone can help please.My two children currently have their own spotify accounts that are paid for with 2 different methods. I wanted to get it and discovered the family deal and signed up and invited them onto it. What I'm wond...

  • Newbie
  • Hi, just wondering if anyone can help please. My two children currently have their own spotify accounts that are paid for with 2 different methods.  I wanted to get it and discovered the family...
  • Sarge69
  • Newbie
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Time spent listening to music on spotify

Is ther any way to know how much time weve spent listening to music on spotify?

  • Regular
  • Is ther any way to know how much time weve spent listening to music on spotify?
  • JLaro
  • Regular
  • 2980 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 2980 Views
  • 2 replies
  • 0 likes