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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89489 Views

9 replies

2 likes

Account
Login
  • 89489 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

761543 Views

18 replies

29 likes

  • 761543 Views
  • 18 replies
  • 29 likes

Solved!! Can't add to playlists

Anyone else having the option of not adding to playlists or sharing, basically all my buttons to the right of a song are not working like adding, go to album etc.

Regular

Anyone else having the option of not adding to playlists or sharing, basically all my buttons to the right of a song are not working like adding, go to album etc. 

Younghappydude

Regular

13109 Views

8 replies

1 likes

  • 13109 Views
  • 8 replies
  • 1 likes

Superuser Contribution Cancel suscription

Hi, im having problems with my spotify family, None of the members have spotify, because it shows that we do not live in the same address what we can do since none live in the same direction and the position was already held

Newbie

Hi, im having problems with my spotify family, None of the members have spotify, because it shows that we do not live in the same address what we can do since none live in the same direction and the ...

Julian

Moderator

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

spotify premium

can someone help me with this premium ??

Casual Listener

can someone help me with this premium ??

Jordi

Community Legend

699 Views

5 replies

0 likes

  • 699 Views
  • 5 replies
  • 0 likes

Solved!! What happens to my music when my subscription expires?

Will I kepp my playlists and my saved songs, only losing the downloads? I've put a lot of time going through albums removing songs I don't listen to. Will that reset?

Newbie

Will I kepp my playlists and my saved songs, only losing the downloads? I've put a lot of time going through albums removing songs I don't listen to. Will that reset?

Nico

Community Legend

1071 Views

1 replies

0 likes

  • 1071 Views
  • 1 replies
  • 0 likes

Why don't I have premium Spotify?

I had sotify premium family, but one day my account no longer had it while the rest of my family still has it.

Casual Listener

I had sotify premium family, but one day my account no longer had it while the rest of my family still has it.  

Nico

Community Legend

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Solved!! My radio stations are missing

I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the recommended. Where did my stations go?!

Casual Listener

I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the recomm...

teriyfox

Newbie

15933 Views

39 replies

2 likes

Other
Premium
  • 15933 Views
  • 39 replies
  • 2 likes

Superuser Contribution Can't login

Hi I can't login to my spotify account when I try to sign in it say me you already make an account with this email I try another new email also but it's not someone please help meeeeeeee

Visitor

Hi I can't login to my spotify account when I try to sign in it say me you already make an account with this email I try another new email also but it's not someone please help meeeeeeee

Julian

Moderator

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

My bank or payments provider is having a bad day Error

I used to have a Premium subscription, but my credit card got blocked so It was cancelledWhen I tried to subscribe again to have a Premium account, Spotify doesn't accept my card, I always use this card for online payments but everytime spotify says ...

Newbie

I used to have a Premium subscription, but my credit card got blocked so It was cancelled When I tried to subscribe again to have a Premium account, Spotify doesn't accept my card, I always use this...

laurenluvsmusic

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Double billed. Please cancel all charges.

My bank has been billed two separate charges each month. I cancelled my subscription back in January, a family pkg., and I started a solo account same time. I am still being billed for $15 /month for a subscription I cancelled two months ago?!? I hav...

Newbie

My bank has been billed two separate charges each month. I cancelled my subscription back in January, a family pkg., and I started a solo account same time. I am still being billed for $15 /month for...

laurenluvsmusic

Roadie

255 Views

1 replies

0 likes

Account
Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Student that has been getting overcharged

Hello! I'm a student that signed up for the student discount a couple years ago. I know I've renewed my student membership at least once, but now I see that my last five months have been charged the full price. I know how to renew, but is there any p...

Casual Listener

Hello!  I'm a student that signed up for the student discount a couple years ago. I know I've renewed my student membership at least once, but now I see that my last five months have been charg...

norelco13

Casual Listener

291 Views

2 replies

0 likes

Account
Subscription
  • 291 Views
  • 2 replies
  • 0 likes

Being charged on debit and credit cards

Hi, I just noticed I have been charged on both my debit and credit card. I'd prefer not to share my screen shots but will do so over direct email. Please email my personal email account to verify where these charges are coming from.

Newbie

Hi, I just noticed I have been charged on both my debit and credit card. I'd prefer not to share my screen shots but will do so over direct email. Please email my personal email account to verify whe...

TobiasYoung

Composer

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

My account is hacked

Hello. All of a sudden I got an email that my email linked to my account has been changed and if this is okay then don't worry but if not contact this email: account-details-changed@spotify.com. THis is weird and straight away thought it is a scam BU...

Casual Listener

Hello. All of a sudden I got an email that my email linked to my account has been changed and if this is okay then don't worry but if not contact this email: account-details-changed@spotify.com....

moponen88

Casual Listener

1045 Views

2 replies

0 likes

Account
  • 1045 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Discount Not Working

So I cancelled my premium subscription which ended yesterday. I am now trying to open a student account using my NUS extra card and it's saying the number I'm entering is invalid (it isn't). I'm entering the long number across the front. Can someone ...

Newbie

So I cancelled my premium subscription which ended yesterday. I am now trying to open a student account using my NUS extra card and it's saying the number I'm entering is invalid (it isn't). I'm ente...

Julian

Moderator

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

no se puede confirmar tu direccion. Plan familiar

Ayuda. Mi cuenta esta ligada con facebook. pero en ningun lado puedo ver mi direccion que esta dada de alta. mis familiares no se pueden activar, incluso mi esposa (cuenta familiar que ya estaba funcionando) hoy le llego un correo diciendo que no pod...

Newbie

Ayuda. Mi cuenta esta ligada con facebook. pero en ningun lado puedo ver mi direccion que esta dada de alta. mis familiares no se pueden activar, incluso mi esposa (cuenta familiar que ya estaba func...

Rottley

Newbie

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Account wird als "Free" angezeigt, ist aber Premium, daher kann ich nicht kündigen.

Hi, Ich möchte meinen Premium Account gerne kündigen. Leide wird er als Free angezeigt. Ich nutze aber alle Vorteile, habe Familienmitglieder in meiner Liste, und bezahlte 15€ im Monat . Kann mir jemand helfen? Wird er automatisch zurück gesetzt, wen...

Newbie

Hi,  Ich möchte meinen Premium Account gerne kündigen.  Leide wird er als Free angezeigt. Ich nutze aber alle Vorteile, habe Familienmitglieder in meiner Liste, und bezahlte 15€ im Monat ...

604 Views

0 replies

1 likes

  • 604 Views
  • 0 replies
  • 1 likes

I can not add to my brothers Family account

I have all the same information as him and it says i can not add to the account because we dont live together, its wrong!

Casual Listener

I have all the same information as him and it says i can not add to the account because we dont live together, its wrong!

OviiiOne

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes