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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80602 Views

9 replies

2 likes

Account
Login
  • 80602 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654562 Views

13 replies

4 likes

Account
  • 654562 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735125 Views

18 replies

29 likes

  • 735125 Views
  • 18 replies
  • 29 likes

Superuser Contribution Deleted account?

every month I paid 15 euros, I wanted to be changed: from family to premium and that did not work, now I've made a mistake and they have deleted my account ????

Newbie

every month I paid 15 euros, I wanted to be changed: from family to premium and that did not work, now I've made a mistake and they have deleted my account ????

user-removed

Not applicable

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

card iTunes

E' possibile utilizzare come metodo di pagamento per abbonamento Spotify una card iTunes?

Newbie

E' possibile utilizzare come metodo di pagamento per abbonamento Spotify una card iTunes?

Maxim

Spotify Star

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone 3 meses

Buenas soy cliente de Vodafone fibra con Red M, con lo cual tengo 3 meses de Spotify Premium Gratis hasta el 8 de Abril, pero desde el Martes me ha cambiado a Free y no se la causa. LLamé a vodafone y ellos no han modificado nada, Qué puedo hacer?

Newbie

Buenas soy cliente de Vodafone fibra con Red M, con lo cual tengo 3 meses de Spotify Premium Gratis hasta el 8 de Abril, pero desde el Martes me ha cambiado a Free y no se la causa. LLamé a vodafone ...

user-removed

Not applicable

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Account upgrade from Premium to Premium Family

Hi, I am already a Premium user. I would like to upgrade today to Premium Family.But my payment period is starting at 1st of each month. Now we have 10 days more to go within this month, for which I already fully paid. Is there a way that the remaini...

Casual Listener

Hi,   I am already a Premium user. I would like to upgrade today to Premium Family. But my payment period is starting at 1st of each month.   Now we have 10 days more to go within this...

Bittencourt

Spotify Star

724 Views

3 replies

0 likes

Account
  • 724 Views
  • 3 replies
  • 0 likes

Superuser Contribution wrong email and forgotten password

Hello, I tried to connect me on my phone but I forgot my password, the issue is that the email I have entered is a wrong email.... So I can't enter a new password wiithout my email, and in addition to that, it's impossible to change the email without...

Newbie

Hello, I tried to connect me on my phone but I forgot my password, the issue is that the email I have entered is a wrong email.... So I can't enter a new password wiithout my email, and in addition t...

user-removed

Not applicable

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Problem linking with PSN

Hi,I looked for a similar subject but unfortunately, didn't find my answer.When i try to connect my Spotify account to PSN (on PS4), i receive a message like "Spotify account already linked".Indeed, i linked my account some time ago to my PS3, but i ...

Casual Listener

Hi, I looked for a similar subject but unfortunately, didn't find my answer. When i try to connect my Spotify account to PSN (on PS4), i receive a message like "Spotify account already linked". In...

osornios

Spotify Star

618 Views

3 replies

0 likes

Account
Login
  • 618 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problema con el Inicio de sesion con facebook

Buenoas dias, Cuando inicio la sesion con mi cuenta de facebook, la sesion se inicia con otro nombre de otra persona y otro email. No ser que contraseña tengo y no la puedo averiguar por que tampoco va dirigido a mi email. Alguna solucion? Muchas gar...

Visitor

Buenoas dias,    Cuando inicio la sesion con mi cuenta de facebook, la sesion se inicia con otro nombre de otra persona y otro email.  No ser que contraseña tengo y no la puedo aver...

user-removed

Not applicable

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked?

My account had my pass changed twice and then when i got it fixed my playlists were deleted and replaced with new ones? what should i do?

Newbie

My account had my pass changed twice and then when i got it fixed my playlists were deleted and replaced with new ones? what should i do?

user-removed

Not applicable

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me dan mis días gratis Premiun

Espero que estén teniendo lindo día, lo que pasa es que Spotify dice que me dan 30 días gratis de Spotify siempre y cuando pague el primer mes por anticipado, lo pagué, se terminó el mes, y jamás me dieron mis 30 días gratis que se mencionaba, solo m...

Newbie

Espero que estén teniendo lindo día, lo que pasa es que Spotify dice que me dan 30 días gratis de Spotify siempre y cuando pague el primer mes por anticipado, lo pagué, se terminó el mes, y jamás me ...

user-removed

Not applicable

280 Views

1 replies

1 likes

  • 280 Views
  • 1 replies
  • 1 likes

Payment issue

Himy partner and I both have free Spotify accounts. This week our account shows that we've been charged a Spotify monthly fee. We suspect one of our children has used our credit card to sign up for premium without our authorisation (although they all...

Newbie

Hi my partner and I both have free Spotify accounts. This week our account shows that we've been charged a Spotify monthly fee. We suspect one of our children has used our credit card to sign up for...

alicia1970mckoy

Newbie

322 Views

2 replies

0 likes

Account
Subscription
  • 322 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me permite pagar Spotify Premium

Buenas tardes, Cada que quiero contratar Spotify Premium me aparece el siguiente mensaje: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de...

Casual Listener

Buenas tardes,    Cada que quiero contratar Spotify Premium me aparece el siguiente mensaje:    Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No t...

JoceSeefoo

Casual Listener

324 Views

2 replies

0 likes

  • 324 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Charged Despite Only Being on Spotify Free

Hi, I got charged $14.99 from Spotify despite only being on Spotify Free, nor having any other accounts that have premium. I've included screenshots as an attatchment to the psot.

Newbie

 Hi, I got charged $14.99 from Spotify despite only being on Spotify Free, nor having any other accounts that have premium. I've included screenshots as an attatchment to the psot.

user-removed

Not applicable

264 Views

1 replies

0 likes

Account
Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account issues.

I've recently started using Spotify with premium account. I also got a cell phone and plan through Rogers and I got Spotify free for 6 months and I'm still getting emails saying that my payment didn't go through. It shouldn't go through cause I have ...

Newbie

I've recently started using Spotify with premium account. I also got a cell phone and plan through Rogers and I got Spotify free for 6 months and I'm still getting emails saying that my payment didn'...

user-removed

Not applicable

628 Views

1 replies

0 likes

Subscription
  • 628 Views
  • 1 replies
  • 0 likes

Using Premium for Family

I signed up for Premium for Family and invited my family members but when they accept the invitation in the email it goes to the login screen and asks for username and password. When we put in the family username and password it says we already have ...

Newbie

I signed up for Premium for Family and invited my family members but when they accept the invitation in the email it goes to the login screen and asks for username and password.  When we put in ...

ErikG

Roadie

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Paying for premium but not working

I am paying for spotify premium and i was automatically logged out. Now my account says free version but payment just came out on jan 27. Also all of my playlists are gone. Please help

Visitor

I am paying for spotify premium and i was automatically logged out. Now my account says free version but payment just came out on jan 27. Also all of my playlists are gone. Please help

user-removed

Not applicable

347 Views

2 replies

0 likes

  • 347 Views
  • 2 replies
  • 0 likes

Solved!! Cannot upgrade to premium with current Spotify account

I wanted to upgrade to premium, and so it launched from the Mac app to the website and I processed it using paypal as my payment option. When I went back into the Mac app and relaunched it, it wasn't showing as premium. It wasn't until I got a email ...

Newbie

I wanted to upgrade to premium, and so it launched from the Mac app to the website and I processed it using paypal as my payment option. When I went back into the Mac app and relaunched it, it wasn't...

osornios

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Facebook deactivation

Hi. I've deactivated Facebook which is linked to my premium account.Please can my account be transferred to the new one I've setup which isn't linked to Facebook?

Newbie

Hi. I've deactivated Facebook which is linked to my premium account. Please can my account be transferred to the new one I've setup which isn't linked to Facebook?

hoppergc

Regular

385 Views

3 replies

0 likes

  • 385 Views
  • 3 replies
  • 0 likes

Log in and payment

I was recently charges $50 plus for my subscription by my bank for a 10.40 charge and my bank retracted the funds. Spotify told me i needed to update my payment info but disabled my account. Now my i cant log in and my user and email arent recognized...

Casual Listener

I was recently charges $50 plus for my subscription by my bank for a 10.40 charge and my bank retracted the funds. Spotify told me i needed to update my payment info but disabled my account. Now my i...

hoppergc

Regular

389 Views

3 replies

0 likes

  • 389 Views
  • 3 replies
  • 0 likes

Por favor, ingresa el mes de vencimiento

Al ingresar mi tarjeta e intentar pagar me aparece el mensaje en un rectángulo rojo que dice "Por favor, ingresa el mes de vencimiento"La información es correcta y ya he intentado cambiando de navegador. L plataforma que uso es android

Newbie

Al ingresar mi tarjeta e intentar pagar me aparece el mensaje en un rectángulo rojo que dice "Por favor, ingresa el mes de vencimiento" La información es correcta y ya he intentado cambiando de nave...

Bittencourt

Spotify Star

3904 Views

5 replies

1 likes

Account
Subscription
  • 3904 Views
  • 5 replies
  • 1 likes

Over charged student account

I am currently still a student and I recently renewed my student account. However, I was charged $9.99 this month, instead of $4.99. Could you please issue the refund of $5? Thank you!

Casual Listener

I am currently still a student and I recently renewed my student account. However, I was charged $9.99 this month, instead of $4.99. Could you please issue the refund of $5? Thank you!

laurenluvsmusic

Roadie

541 Views

5 replies

0 likes

  • 541 Views
  • 5 replies
  • 0 likes