Announcements
We're aware that some of you are currently experiencing issues with redeeming your gift cards! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420921 Views
  • 965 replies
  • 108 likes
  • Account
  • 420921 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186266 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186266 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103405 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103405 Views
  • 69 replies
  • 10 likes

Erro com premium

Ola boa noite. Eu tenho o tarifário yorn da vodafone e tenho o premium do Spotify gratuito pois o yorn nos proporciona essa opção. Mas desde à 1 semana para cá que o premium não tem estado ativo no Spotify mas o Spotify premium continua como ativo na...

  • Newbie
  • Ola boa noite. Eu tenho o tarifário yorn da vodafone e tenho o premium do Spotify gratuito pois o yorn nos proporciona essa opção. Mas desde à 1 semana para cá que o premium não tem estado ativo no S...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Unable to cancel 3mth premium free trial before it ended and was charged for renewal

I tried to cancel my subscription before it could renew but I could not find any cancel option. I only saw where it said that I would continue to be charged monthly at the normal rate for the premium subscription at the end of my trial. I was able to...

  • Casual Listener
  • I tried to cancel my subscription before it could renew but I could not find any cancel option. I only saw where it said that I would continue to be charged monthly at the normal rate for the premium...
  • mickysusu
  • Casual Listener
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

Superuser Contribution Facebook Login Problems

I recently changed my Facebook name and cancelled my Premium subscription. Now I am not able to log into Spotify at all. I need help re-accessing my Spotify account.

  • Newbie
  • I recently changed my Facebook name and cancelled my Premium subscription. Now I am not able to log into Spotify at all. I need help re-accessing my Spotify account. 
  • Edbeker
  • Newbie
  • 185 Views
  • 2 replies
  • 0 likes
  • Login
  • 185 Views
  • 2 replies
  • 0 likes

Assinatura premium

Como de costume, eu paguei a assinatura premium de 3 meses, cujo boleto tinha o estranho vencimento em um sábado. Como as agências bancárias não funcionam no sábado, foi debitado na segunda-feira. Porém eu estou com a conta de free user e, apesar de ...

  • Newbie
  • Como de costume, eu paguei a assinatura premium de 3 meses, cujo boleto tinha o estranho vencimento em um sábado. Como as agências bancárias não funcionam no sábado, foi debitado na segunda-feira. Po...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't let me cancel my premium

I got the 99 cents for 3 months thing about 6 months ago and didn't use it much and I just realized they kept charging me for it without notifying me. I went to cancel it today because i barely use the service and after i say why i wanna cancel and i...

  • Casual Listener
  • I got the 99 cents for 3 months thing about 6 months ago and didn't use it much and I just realized they kept charging me for it without notifying me. I went to cancel it today because i barely use t...
  • midgetbike
  • Casual Listener
  • 815 Views
  • 9 replies
  • 0 likes
  • 815 Views
  • 9 replies
  • 0 likes

Cancelling someone else's premium account (my credit card info)

Is there a way to cancel someone's premium account that isn't mine? They currently have my credit card information attached to their account and I would like to stop paying.

  • Newbie
  • Is there a way to cancel someone's premium account that isn't mine? They currently have my credit card information attached to their account and I would like to stop paying.
  • Bittencourt
  • Spotify Star
  • 1318 Views
  • 1 replies
  • 0 likes
  • 1318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Desapareceu

Minha conta desapareceu após conectar ao facebook, eu tinha esquecido a senha e tentei conectar-se pelo facebook para era mesmo e-mail, porém com isso, não conseguiu mais foto!

  • Newbie
  • Minha conta desapareceu após conectar ao facebook, eu tinha esquecido a senha e tentei conectar-se pelo facebook para era mesmo e-mail, porém com isso, não conseguiu mais foto!
  • Bittencourt
  • Spotify Star
  • 274 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 274 Views
  • 2 replies
  • 0 likes

Solved!! Using Spotify Free abroad. Ads.

Hello!I've used Spotify for a long time in my home country (Scotland), but I've recently moved to Chile to study for a few months. I understand the software uses your IP address, completely ignoring your profile info (country and postcode). Now, I do...

  • Casual Listener
  • Hello! I've used Spotify for a long time in my home country (Scotland), but I've recently moved to Chile to study for a few months. I understand the software uses your IP address, completely ignor...
  • 8bitreverie
  • Casual Listener
  • 2066 Views
  • 2 replies
  • 0 likes
  • 2066 Views
  • 2 replies
  • 0 likes

recuperar playlist borrada

Hola he borrado una play list accidentalmente y no ser com puedo hacer para recuperarla, mí nombre de usuario es Fundació l'Olivar, y la playlist se llama "esmorzars 2014" alguien me puede ayudar, por favor.

  • Casual Listener
  • Hola he borrado una play list accidentalmente y no ser com puedo hacer para recuperarla, mí nombre de usuario es Fundació l'Olivar, y la playlist se llama "esmorzars 2014" alguien me puede ayudar, po...
  • user-removed
  • Not applicable
  • 304 Views
  • 4 replies
  • 0 likes
  • Other
  • 304 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't receive PIN for mobile subscription

I am changing my payment method to mobile but Im not receiving any PIN. Tried to reboot the app, tried the web but still doesnt send me PIN.

  • Visitor
  • I am changing my payment method to mobile but Im not receiving any PIN. Tried to reboot the app, tried the web but still doesnt send me PIN.
  • AndyJoel
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Solicitar devolución parcial.

Hola. Hace unos días llegó un correo diciendo que no se pudo comprobar que mis familiares viven en mi casa y se les canceló el servicio, sin embargo, el día de ayer se me cobró el nuevo mes. Mi familia no está de acuerdo en que este mes sea cobrado p...

  • Newbie
  • Hola. Hace unos días llegó un correo diciendo que no se pudo comprobar que mis familiares viven en mi casa y se les canceló el servicio, sin embargo, el día de ayer se me cobró el nuevo mes. Mi famil...
  • AndyJoel
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se eliminan mis familiares

En plan familiar premium se eliminan los integrantes de mi familia, intento mandarles nuevamente la invitación y no les permite ingresar, les manda aviso de que "No es posible en este momento"

  • Newbie
  • En plan familiar premium se eliminan los integrantes de mi familia, intento mandarles nuevamente la invitación y no les permite ingresar, les manda aviso de que "No es posible en este momento"
  • AndyJoel
  • Spotify Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar, no deja acceder a mis familiares

Hace poco spotify saco a algunos miembros de mi plan familiar y al intentar ingresarlos dice que no es posible verificar que seamos del mismo domicilio y si, si lo somos

  • Newbie
  • Hace poco spotify saco a algunos miembros de mi plan familiar y al intentar ingresarlos dice que no es posible verificar que seamos del mismo domicilio y si, si lo somos
  • AndyJoel
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged to my credit card but supposed to get Premium Free from Phone Carrier

Hello,I've been charged 9.99 to my credit card for a Premium accnt, but I am supposed to get Premium for Free as a benefit from my phone carrier Rogers.

  • Casual Listener
  • Hello, I've been charged 9.99 to my credit card for a Premium accnt, but I am supposed to get  Premium for Free as a benefit from my phone carrier Rogers. 
  • heylokoboy
  • Casual Listener
  • 254 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 254 Views
  • 4 replies
  • 0 likes

Solved!! Linking current Premium account w/ NY Times digital subscription

I want to link my NY Times digital subscription to my Spotify premium account to take advantage of the partnership offer. However, the email that's associated with my NY Times acct is different than the one associated with my current Spotify Premium ...

  • Newbie
  • I want to link my NY Times digital subscription to my Spotify premium account to take advantage of the partnership offer.  However, the email that's associated with my NY Times acct is differ...
  • carl_harris
  • Roadie
  • 1014 Views
  • 2 replies
  • 0 likes
  • 1014 Views
  • 2 replies
  • 0 likes

cannot use device password

I'm trying to get Mopidy to log into to Spotify but I set up my account with the Facebook option. I have created an app password on Facebook but it doesn't work on either the Spotify site or through the mopidy client. Does Spotify no longer offer dev...

  • Newbie
  • I'm trying to get Mopidy to log into to Spotify but I set up my account with the Facebook option.  I have created an app password on Facebook but it doesn't work on either the Spotify site or th...
  • osornios
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Travel with Spotify?!

Yes, I'm the traveler. Right now, I'm in Belarus, then I suppose to visit Russia. I have Sdpotify Premium account. But I can't access my music because Spotify is unavailable in this country. What is this?! I can understand that someone in these count...

  • Newbie
  • Yes, I'm the traveler. Right now, I'm in Belarus, then I suppose to visit Russia. I have Sdpotify Premium account. But I can't access my music because Spotify is unavailable in this country. What is ...
  • carl_harris
  • Roadie
  • 597 Views
  • 1 replies
  • 1 likes
  • 597 Views
  • 1 replies
  • 1 likes

Charged full price after 6 months. I'm still a student why has this happened?

So I used to have a free account, got the premium for 4.99 a month through UNiDAYS and for 6 months it's been fine. Now yesterday for the 7th month I've been charged 9.99 when the student status is meant to last 12 months. I just reverified it again ...

  • Newbie
  • So I used to have a free account, got the premium for 4.99 a month through UNiDAYS and for 6 months it's been fine. Now yesterday for the 7th month I've been charged 9.99 when the student status is m...
  • osornios
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Sharing "Premium For Family" while one member is traveling?

Hello!Me and my family want to start using "Premium For Family". But can I use it while I'm going to South Africa (2 months) and the rest are still home in Sweden? It said that you can bring your music abroad but it also didn't say that there was Spo...

  • Newbie
  • Hello! Me and my family want to start using "Premium For Family". But can I use it while I'm going to South Africa (2 months) and the rest are still home in Sweden? It said that you can bring your m...
  • osornios
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes