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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398837 Views
  • 950 replies
  • 107 likes
  • Account
  • 398837 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171669 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171669 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99131 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99131 Views
  • 68 replies
  • 10 likes

Student Discount

Hi,I am trying to activate the student discount on my premium account, but whenever I try there is a message saying "Your student credentials are already associated with another Spotify account" - I was wondering how I could figure out which account ...

  • Newbie
  • Hi, I am trying to activate the student discount on my premium account, but whenever I try there is a message saying "Your student credentials are already associated with another Spotify account" - ...
  • LordRollin
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Premier to Family

I was charged in the beginning of march for premium. I opted to switch to family a few days after. Why can't Spotify just apply my $9.99 to my family subscription since it started just a few days after I was charged?

  • Newbie
  • I was charged in the beginning of march for premium. I opted to switch to family a few days after. Why can't Spotify just apply my $9.99 to my family subscription since it started just a few days aft...
  • LordRollin
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Spotify subscription on PlayStation

I wanna subscribe for spotify through my PlayStation current wallet but I cannot find any payment methods I don't want to add my credit card information on console and I don't have any PayPal account so tell me if there's any I got $50 in my psn wall...

  • Newbie
  • I wanna subscribe for spotify through my PlayStation current wallet but I cannot find any payment methods I don't want to add my credit card information on console and I don't have any PayPal account...
  • LordRollin
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Adding a high school option to the student subscription.

I was thinking it might be nice to add high school to the student subscription option. Spotify is a great place to enjoy your music anywhere you are, and many students listen to music when they're able, especially in high school. Why not open up that...

  • Newbie
  • I was thinking it might be nice to add high school to the student subscription option. Spotify is a great place to enjoy your music anywhere you are, and many students listen to music when they're ab...
  • LordRollin
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Account hacked

Here's the situation. I originally switched to Rogers which gave me Spotify premium for 2 years. I am using my facebook account also. The problem is about 4 days ago someone hijacked my account and I have bveen unable to sucessfully remove them from ...

  • Newbie
  • Here's the situation.  I originally switched to Rogers which gave me Spotify premium for 2 years. I am using my facebook account also. The problem is about 4 days ago someone hijacked my accoun...
  • LordRollin
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

subscribtion problem

Spotify took the 4.99 off my card for the subscription but it's not working on my end saying I still need to subscribe how do I get my money back

  • Newbie
  • Spotify took the 4.99 off my card for the subscription but it's not working on my end saying I still need to subscribe how do I get my money back
  • LordRollin
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice a month

Hi,I've been getting charged twice a month from Spotify for a while without realizing.Went through my bank statements and found that every month for nearly a year I have been charged $14.14 as well as $9.99

  • Casual Listener
  • Hi, I've been getting charged twice a month from Spotify for a while without realizing. Went through my bank statements and found that every month for nearly a year I have been charged $14.14 as we...
  • Jackmainsbridge
  • Casual Listener
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

Me cobraron 99.00 pesos de ADYEN+SPOTIFY no uso Spotify.

Hola Me cobraron 99 pesos a mi tarjeta de banco y no uso Spotify, creo que alguien esta utilizando mis datos bancarios pero como puedo buscar el reembolso de este dinero? Saludos

  • Newbie
  • Hola Me cobraron 99 pesos a mi tarjeta de banco y no uso Spotify, creo que alguien esta utilizando mis datos bancarios pero como puedo buscar el reembolso de este dinero?   Saludos
  • zoam21
  • Newbie
  • 673 Views
  • 1 replies
  • 0 likes
  • 673 Views
  • 1 replies
  • 0 likes

Solved!! Help with setting up profile name

Hey all! I made a profile (using email, not facebook) with my username being "johndoe" but I want it to show up as "John Doe" How do I do so? There was no option given to choose display name. And it didn't allow me to enter any spaces in the username...

  • Visitor
  • Hey all!   I made a profile (using email, not facebook) with my username being "johndoe" but I want it to show up as "John Doe" How do I do so? There was no option given to choose display name...
  • user-removed
  • Not applicable
  • 307 Views
  • 2 replies
  • 0 likes
  • Account
  • 307 Views
  • 2 replies
  • 0 likes

Is this E-Mail Legit or scam?

Hi!I've been receiving mails like this. And since it's written in quite good Norwegian, I'd like to confirm whether or not it's a scam.Has anyone else received similar?

  • Newbie
  • Hi! I've been receiving mails like this. And since it's written in quite good Norwegian, I'd like to confirm whether or not it's a scam. Has anyone else received similar?
  • Maxim
  • Spotify Star
  • 724 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 724 Views
  • 1 replies
  • 0 likes

Solved!! change payment method on Premium for Family

I have a Premium for Family account, but on spotify.com I cannot change my payment method of this subscription. How or where can I do this?

  • Casual Listener
  • I have a Premium for Family account, but on spotify.com I cannot change my payment method of this subscription. How or where can I do this?
  • Maxim
  • Spotify Star
  • 2766 Views
  • 5 replies
  • 0 likes
  • 2766 Views
  • 5 replies
  • 0 likes

Direct Debit - Family Premium subscriptions

How do I change the direct debit date for my family premium membership?

  • Casual Listener
  • How do I change the direct debit date for my family premium membership?    
  • shanjonesdotcom
  • Casual Listener
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Kicked out of Family accunt...

Hi, I have an accunt Spotify which is with Family prenium. Today I've been asked to confirm that I live at the same place as all the rest of my family. I've done it a soon as possible but it did nothing (only saying that following instructions will b...

  • Newbie
  • Hi, I have an accunt Spotify which is with Family prenium. Today I've been asked to confirm that I live at the same place as all the rest of my family. I've done it a soon as possible but it did noth...
  • OviiiOne
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 208 Views
  • 1 replies
  • 0 likes

No puedo verificar mi cuenta

Estoy en un plan familiar. Tengo mi cuenta vinculada a fb, no me llegó el correo que envían para verificar pues tenía un correo al que ya no tengo acceso más que en fb. Edité mi información electrónica en fb, pero spotify no actualiza la cuenta de co...

  • Newbie
  • Estoy en un plan familiar. Tengo mi cuenta vinculada a fb, no me llegó el correo que envían para verificar pues tenía un correo al que ya no tengo acceso más que en fb. Edité mi información electróni...
  • OviiiOne
  • Community Legend
  • 6478 Views
  • 1 replies
  • 0 likes
  • 6478 Views
  • 1 replies
  • 0 likes

Login

HeyI´ve done a semester abroad and since I´m at home again it´s not possible to log in again, neither with PC nor with smartphone.I already changed my profile country but it didn´t help anything.Please help because i miss my playlist. Thank you in ad...

  • Casual Listener
  • Hey I´ve done a semester abroad and since I´m at home again it´s not possible to log in again, neither with PC nor with smartphone. I already changed my profile country but it didn´t help...
  • Maxim
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • Free
  • 215 Views
  • 3 replies
  • 0 likes

Playlist and cancelling subscription

If i cancel my subscription for a few days as I can then renew and get free spotify with my mobile phone account, will I lose my playlists?

  • Newbie
  • If i cancel my subscription for a few days as I can then renew and get free spotify with my mobile phone account, will I lose my playlists?
  • aberry9036
  • Music Fan
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Can send but not receive messages/tracks

I'm able to share tracks with my friends however anything they share with me does not show up in my inbox. How can I fix this?

  • Roadie
  • I'm able to share tracks with my friends however anything they share with me does not show up in my inbox. How can I fix this? 
  • gabapanam
  • Newbie
  • 278 Views
  • 3 replies
  • 2 likes
  • Account
  • 278 Views
  • 3 replies
  • 2 likes

Premium for family

Hallo Before i payed for spotify premium by myself, but now i've premium for family. Do i still pay for the other account or...

  • Newbie
  • Hallo    Before i payed for spotify premium by myself, but now i've premium for family. Do i still pay for the other account or... 
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Search playlist

I want one of my playlists to be able to search for. I want others to find it when they type the name of the playlist in the search box. I have 5 followers right now on the playlist. When I do a search there is playlists with 0 followers showing.. Wh...

  • Casual Listener
  • ...do a search there is playlists with 0 followers showing.. Why wont mine show??   It's public.   https://open.spotify.com/user/sandrastridh/playlist/0gdhF2Y3AZ4NTlK8CwGyJP
  • MattSuda
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
  • 129 Views
  • 1 replies
  • 0 likes

password - not reciving any email with a new password

HalloI have tried to reset my password so I can log in without my facebook acount is active/logon. When I ask for a password, it says that an email have been sent. But no email is coming. I have tjecked the spam folder. Can you help ? do you need my ...

  • Newbie
  • Hallo I have tried to reset my password so I can log in without my facebook acount is active/logon. When I ask for a password, it says that an email have been sent. But no email is coming. I have tj...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 158 Views
  • 1 replies
  • 0 likes