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Here's what's happened
I started a trial of your premium service on the 20th of February. I chose to pay monthly after that using paypal
now, after 1 month
1) my account has been deactivated for no reason - it simply doesn't allow me to log in and doesn't recognise my email [I am writing this using a separate account connected to facebook, as there is no other way]
2) if that wasn't enough I have been charged an annual fee which I never authorized!!!!
ok nobody from Spotify is getting back to me
I have sent several emails yesterday and I haven't received any clarification on the above.
I am TRULY shocked about how poor this level of service is. can I hope at least some moderator in this forum will help me?
Fed
as a reference I opened two different cases (as I had to send more than one email)
Spotify Case # 00598916
Spotify Case # 00596461
Hey there!
Make sure the email responses haven't gone to your Spam box 😉
If you login using an email address, then you login using Facebook. You have to use your username to login.
I shall also escalate this for you 🙂
Liam
hi Liam - I did try with my username but doesn't work. then I used to procedure to change my password, just in case, and the system says that email is not connected to any active account.
I checked the Spam box. no reply since yesterday.
also, this account I am using now (to post here) is just a free account I tried for a few days with facebook, but then I opened a separate new one (without Facebook) doing a premium trial, and that's the one I can no longer log in to. it's not connected to any facebook so there is simply no way I can log in to it. it has been deactivated
@pisquano wrote:
hi Liam
I checked the Spam box. no reply since yesterday.
also, this account I am using now (to post here) is just a free account I tried for a few days with facebook, but then I opened a separate new one (without Facebook) doing a premium trial, and that's the one I can no longer log in to. it's not connected to any facebook so there is simply no way I can log in to it. it has been deactivated
What happens when you try to login with the username and password?
Don't use the email address!
Liam
it says "wrong login/password"
if I then try to recover my password it says "this email is not connected to any active account"
can I hope in a reply from a moderator here?
this is becoming sort of a nightmare really....
up
moderators please respond
thanks Richard./
how long is this going to take? I need access to my account and a reimbursement of 11 (!) months of advance subscription
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