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spotify family

spotify family

Hi,

 

So i accidentally signed up on the wrong account for my spotify family. I would like to swap it to my other one. Any way or method on doing that without them charging me twice ?

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1 Reply

Hi @user-removed. I'm not really sure how you'd go about doing that yourself. I would recommend reaching out to support and seeing if they might be able to help you with this.

 

Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.

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