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spotify help needed

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spotify help needed

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on???
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Accepted Solutions
Marked as solution

Hello and welcome to the Spotify Community!

 

Try logging out/logging in, it sometimes solves the problem, if this doesn't work, please, reinstall the app.

 

Could you attach a screenshot of the error message?

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Marked as solution

There is no error message, whenever I try listening to a song on my phone it says I need premium but on my console I can listen to any song for free and my cousin has spotify on his tablet and doesn't have premium but can listen to any song.

View solution in original post

Marked as solution

Can you attach a screenshot of the premium needed message?

 

Maybe you're trying to skip some songs?

On a mobile device, you can listen to any song, but you can't choose what song to play inside a playlist, in iPad/tablet you can choose what song to play. 

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Marked as solution

Yeah I can't choose, that's weird. I don't know why they would do that, but thanks for the help 🙂

View solution in original post

4 Replies
Marked as solution

Hello and welcome to the Spotify Community!

 

Try logging out/logging in, it sometimes solves the problem, if this doesn't work, please, reinstall the app.

 

Could you attach a screenshot of the error message?

Marked as solution

There is no error message, whenever I try listening to a song on my phone it says I need premium but on my console I can listen to any song for free and my cousin has spotify on his tablet and doesn't have premium but can listen to any song.
Marked as solution

Can you attach a screenshot of the premium needed message?

 

Maybe you're trying to skip some songs?

On a mobile device, you can listen to any song, but you can't choose what song to play inside a playlist, in iPad/tablet you can choose what song to play. 

Marked as solution

Yeah I can't choose, that's weird. I don't know why they would do that, but thanks for the help 🙂

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