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unable to access inbox

unable to access inbox

I have written to Spotify twice and am still awaiting a reply. I have no access to my inbox to access music that has been shared with me. The inbox is completely missing from my PC and I am unable to see it.

On my phone however, I can see the inbox  but no new shared music is showing up past 12/31/2014.

I have had friends send me music to test and I am unable to access. I pay for my subscription therefore expect a resolution quickly.

Please respond.

Thank you,

Dana

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