unable to create new account

[neo0383]

Plan

Free

Country

UK

Device

surface tab pro

Operating System

 Windows 10

My Question or Issue

I am trying to create a new account for my daughter to add her to our family plan but when i go through the sign up process,  i complete the Captcha thing and click sign up and it just loops back to the same page with all the information i entered still there..  have tried this on an ipad,  on my phone and on my surface tab pro

please can you assist in soling this?

[OneByBoo]

Hey there @neo0383,

thanks for posting in the community !

I strongly suggest trying using an incognito webpage on eaither a PC or MAC as it might do the trick.

Let me know how it goes 😃

[neo0383]

I have tried that also, have tried clearing the cache also.

[Peter]

Hey @neo0383.

Thanks for trying that out for us.

Have you checked to make sure that your daughter meets the minimum age requirements? You can do so here 🙂

If she doesn't meet the minimum age requirements in your country, then this might be a reason why you're not able to complete the sign-up process for her.

Keep us posted!