Plan
Free
Country
UK
Device
surface tab pro
Operating System
Windows 10
My Question or Issue
I am trying to create a new account for my daughter to add her to our family plan but when i go through the sign up process, i complete the Captcha thing and click sign up and it just loops back to the same page with all the information i entered still there.. have tried this on an ipad, on my phone and on my surface tab pro
please can you assist in soling this?
Hey there @neo0383,
thanks for posting in the community !
I strongly suggest trying using an incognito webpage on eaither a PC or MAC as it might do the trick.
Let me know how it goes 😃
Hey @neo0383.
Thanks for trying that out for us.
Have you checked to make sure that your daughter meets the minimum age requirements? You can do so here 🙂
If she doesn't meet the minimum age requirements in your country, then this might be a reason why you're not able to complete the sign-up process for her.
Keep us posted!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…