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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1421 Views
  • 0 replies
  • 7 likes
  • Security
  • 1421 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444910 Views
  • 970 replies
  • 108 likes
  • Account
  • 444910 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198587 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198587 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108015 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108015 Views
  • 70 replies
  • 11 likes

Solved!!Superuser Contribution Have forgotten username and password. Have Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 725 Views
  • 4 replies
  • 0 likes
  • Premium
  • 725 Views
  • 4 replies
  • 0 likes

cant log in to my spotify account ever since i moved countries, can anyone help?

I made my spotify account in canada had it for about 3 years. Now im in kenya for a while for a holiday. My spotify was working for a few weeks then today it logged me out. When i log in it says my country doesnt match the one thats in my spotfiy acc...

  • Visitor
  • I made my spotify account in canada had it for about 3 years. Now im in kenya for a while for a holiday. My spotify was working for a few weeks then today it logged me out. When i log in it says my c...
  • Robert_W
  • Community Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Cannot Close Account

I have a Premium Spotify Account and originally created my account using Facebook logon. I am trying to disconnect from my Facebook logon, but need to use the same email address. I've found all the articles which tell me that I need to unsubscribe fr...

  • Visitor
  • I have a Premium Spotify Account and originally created my account using Facebook logon.   I am trying to disconnect from my Facebook logon, but need to use the same email address.   I'...
  • Robert_W
  • Community Legend
  • 1497 Views
  • 9 replies
  • 1 likes
  • Account
  • 1497 Views
  • 9 replies
  • 1 likes

My Student ID has been verified but I haven't got premium

Hi,I have applied for student spotify. I have checked with SheerID and they have said that my ID has been approved a couple of fays ago (on the 28/2 and today is 2/3). My bank account said the sum of $7.50 (or whatever it is) is pending but now that ...

  • Newbie
  • Hi, I have applied for student spotify. I have checked with SheerID and they have said that my ID has been approved a couple of fays ago (on the 28/2 and today is 2/3). My bank account said the sum ...
  • OneByBoo
  • Roadie
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Explicit Content block

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there a way of intergrating a slider rather than an on /off switch for explicit content as...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is ther...
  • OneByBoo
  • Roadie
  • 313 Views
  • 1 replies
  • 0 likes
  • Other
  • 313 Views
  • 1 replies
  • 0 likes

My premium randomly canceled with no warning or nothing and not been on the auto-renew date?

I am from the USA, my premium randomly stopped working. My username is notvinayw, please fix ASAP.

  • Casual Listener
  • I am from the USA, my premium randomly stopped working. My username is notvinayw, please fix ASAP.
  • JBayudz
  • Composer
  • 2520 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 2520 Views
  • 5 replies
  • 0 likes

Spotify for Artists - Album mixup - Help

Hey all,Posting because I e-mailed Spotify last Tuesday and haven't gotten a reply yet. Ticket - ref:_00DD0pxIW._5002o28km3c:refIn short, I manage an artist and we took down all the music from the previous distributor, because we decided to work with...

  • Casual Listener
  • Hey all, Posting because I e-mailed Spotify last Tuesday and haven't gotten a reply yet. Ticket - ref:_00DD0pxIW._5002o28km3c:ref In short, I manage an artist and we took down all the music fro...
  • Billy-J
  • Spotify Star
  • 610 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 610 Views
  • 3 replies
  • 0 likes

Says FB account is not Linked, FB shows it is

PlanPremiumCountryNorway Device(iPhone 8, Macbook Air) Hi guys,I really need help, I've read most of the articles.I was recently kicked out from my account from all my devices. I have Premium account (last payment was with my visa on 31.05, checked b...

  • Visitor
  • Plan Premium Country Norway   Device (iPhone 8, Macbook Air)   Hi guys, I really need help, I've read most of the articles. I was recently kicked out from my account from all ...
  • user-removed
  • Not applicable
  • 523 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 523 Views
  • 2 replies
  • 0 likes

My account was hacked about a year ago and my favourites were all deleted, can i recover them?

PlanStudent PremiumCountryScotlandDevice(iPhone 6s, Macbook Pro mid 2015) My Question or IssueWhen my account was hacked about a year ago, I got it recovered quickly and easily, however all of my music had been wiped. I decided to just start again, b...

  • Newbie
  • Plan Student Premium Country Scotland Device (iPhone 6s, Macbook Pro mid 2015)   My Question or Issue When my account was hacked about a year ago, I got it recovered quickly and easily, ...
  • kejt_
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 278 Views
  • 1 replies
  • 0 likes

Last name not appearing--Can't link my Facebook either.

PlanFree until I can get this working.CountryUSADeviceWindows 10 desktop, Samsung Galaxy Android My Question or IssueI know we can't change usernames, so I was trying to create a new account using my Facebook. I tied my FB account to my existing acco...

  • Newbie
  • Plan Free until I can get this working. Country USA Device Windows 10 desktop, Samsung Galaxy Android   My Question or Issue I know we can't change usernames, so I was trying to create a...
  • JBayudz
  • Composer
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 337 Views
  • 1 replies
  • 0 likes

Change Email Address on a Facebook Login Account

Plan - Premium FamilyCountry - USADevice - Samsung Galaxy S3 and Macbook Pro My Question or IssueI created my account many years ago with Facebook Login and an email address from a previous employer. I no longer have access to that email address and ...

  • Newbie
  • Plan - Premium Family Country - USA Device - Samsung Galaxy S3 and Macbook Pro   My Question or Issue I created my account many years ago with Facebook Login and an email address ...
  • JBayudz
  • Composer
  • 565 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 565 Views
  • 1 replies
  • 0 likes

How to un-dislike a song?

PlanPremiumCountryHong KongOperating SystemWindows 10My Question or IssueHi, I've accidentally disliked a song. What should I do? Is there any function to redo this action in Spotify?

  • Newbie
  • Plan Premium Country Hong Kong Operating System Windows 10 My Question or Issue Hi, I've accidentally disliked a song. What should I do? Is there any function to redo this action in Spotify?
  • JBayudz
  • Composer
  • 556 Views
  • 1 replies
  • 0 likes
  • Other
  • 556 Views
  • 1 replies
  • 0 likes

Logged in at former workplace

PlanPremiumCountry US My Question or IssueHi, so somehow, my password got saved to the register ipad at work. I quit my job a month ago and my former co workers are usign my account to play their music in the store. I already changed my password but ...

  • Newbie
  •   Plan Premium Country  US   My Question or Issue Hi, so somehow, my password got saved to the register ipad at work. I quit my job a month ago and my former co workers are usig...
  • Bethany_Dawn
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • Security
  • 321 Views
  • 1 replies
  • 0 likes

It’s Like someone else used my account

I have a premium account and I just opened it on my phone and all my playlists are gone and there are 4 new ones that I didn’t put there and when I opened spoitfy on my pc my playlists were there but 10 seconds later and everything changed same as my...

  • Newbie
  • I have a premium account and I just opened it on my phone and all my playlists are gone and there are 4 new ones that I didn’t put there and when I opened spoitfy on my pc my playlists were there but...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 285 Views
  • 1 replies
  • 0 likes

account locked?

PlanPremiumCountryUSDevice(iPhone XOperating SystemiOS 12 My Question or Issuetried to jump on spotify and was logged out of my phone even though i never am entered password and its not working, tried on pc which has my pass stored and still not work...

  • Visitor
  •   Plan Premium Country US Device (iPhone X Operating System iOS 12   My Question or Issue tried to jump on spotify and was logged out of my phone even though i never am  ent...
  • Billy-J
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution LOST ACCOUNT

Plan: Family PlanFree/Premium: PremiumCountry: NC, USA Device: iPhone XS Max(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: iOS 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just recently received an email in a ...

  • Casual Listener
  • Plan: Family Plan Free/Premium: Premium Country: NC, USA   Device: iPhone XS Max (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: iOS 10 (iOS 10, Android Oreo, W...
  • Peter
  • Spotify Legend
  • 416 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 416 Views
  • 2 replies
  • 0 likes

Superuser Contribution My account seems to have been deleted overnight.

PlanPremiumCountryUSDeviceiPhone SEOperating SystemWindows 10 My Question or IssueI made this account just so I could post this, but my actual account doesn't seem to exist anymore. I last used it two days ago, but when I went to use it today, I had ...

  • Visitor
  • Plan Premium Country US Device iPhone SE Operating System Windows 10   My Question or Issue I made this account just so I could post this, but my actual account doesn't seem to exist a...
  • Peter
  • Spotify Legend
  • 667 Views
  • 4 replies
  • 0 likes
  • Account
  • 667 Views
  • 4 replies
  • 0 likes

Superuser Contribution Tyler the Creator Will Not Play

I have a premium account in Australia and have not experienced this issue with any artist. Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod said it was an account issue and to create a new account. T...

  • Regular
  • I have a premium account in Australia and have not experienced this issue with any artist.   Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod...
  • Katerina
  • Spotify Legend
  • 4855 Views
  • 9 replies
  • 1 likes
  • Account
    Other
  • 4855 Views
  • 9 replies
  • 1 likes

Login issue

PlanFree My Question or IssueI've been logged out of my devices - computer and iphone. I've tried resetting the password but I don't receive the reset email - and I've forgotten which email I used before - and my username is not connected to my FB ac...

  • Visitor
  • Plan Free   My Question or Issue I've been logged out of my devices - computer and iphone. I've tried resetting the password but I don't receive the reset email - and I've forgotten which em...
  • ListenToGlobal
  • Composer
  • 648 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 648 Views
  • 3 replies
  • 0 likes

PASSWORD ACCOUNT AND PASSWORD EMAIL FORGOTTEN

PlanFreeCountry DeviceBQ Aquaris U PlusOperating SystemAndroid My Question or IssueI'm trying to reset my spotify account but I need to do it with an old e-mail account which password I don't remember either. So, is there any way to log in or necessa...

  • Newbie
  • Plan Free Country   Device BQ Aquaris U Plus Operating System Android   My Question or Issue I'm trying to reset my spotify account but I need to do it with an old e-mail account ...
  • Billy-J
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • Account
  • 444 Views
  • 1 replies
  • 0 likes