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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14853 Views

7 replies

11 likes

Security
  • 14853 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554350 Views

991 replies

116 likes

Account
  • 554350 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131226 Views

74 replies

12 likes

Account
Login
Premium
  • 131226 Views
  • 74 replies
  • 12 likes

Account issue. Automatically logged out, when signed back in all songs were gone.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Solved thanks

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Rene01

Community Legend

635 Views

3 replies

0 likes

Account
Login
Security
  • 635 Views
  • 3 replies
  • 0 likes

Delete community account

please can I delete my community account thank you

Visitor

please can I delete my community account thank you

Loxer

Community Legend

505 Views

3 replies

0 likes

Account
  • 505 Views
  • 3 replies
  • 0 likes

[Account] Well, here comes the problem...again

I got a new PC after my old one crashed. Started loading up spotify after everything else is loaded and this happend.The account is valid.For sure.If you have any idea how to fix this, please do! I dont want to re-do my playlists all over.

Visitor

I got a new PC after my old one crashed. Started loading up spotify after everything else is loaded and this happend. The account is valid. For sure. If you have any idea how to fix this, please d...

Rene01

Community Legend

590 Views

1 replies

0 likes

Account
  • 590 Views
  • 1 replies
  • 0 likes

Solved!! Cambio de email y han desaparecido mis playlist

PlanFreeCountry SpainOperating SystemWindows 10 My Question or Issue Hola. Hace poco cambie mi cuenta de correo de mi cuenta de Spotify y ahora no me aparecen mis playlist ni mi nombre de usuario, aparece un codigo raro en su lugar. Tampoco puedo vol...

Casual Listener

Plan Free Country  Spain Operating System Windows 10   My Question or Issue  Hola. Hace poco cambie mi cuenta de correo de mi cuenta de Spotify y ahora no me aparecen mis playl...

fatimagm

Casual Listener

3395 Views

8 replies

1 likes

Account
Other
  • 3395 Views
  • 8 replies
  • 1 likes

Solved!! How can i change the account name?

PlanPremiumBrazil DeviceLGOperating SystemAndroid I need to change. 

Visitor

Plan Premium Brazil   Device LG Operating System Android   I need to change.  

Emilia_8

Community Legend

969 Views

1 replies

0 likes

Account
Premium
  • 969 Views
  • 1 replies
  • 0 likes

Premium plan issues

Plan Free Country Italy Device Wiko Harry 2 Operating System Android 8.1.0 ----------------------------------------------- Good morning.I payed for Premium for this month then I unsubscribed the same day, but I'm using the Free plan now! Why? Can you...

Visitor

  Plan Free Country Italy Device Wiko Harry 2 Operating System Android 8.1.0 ----------------------------------------------- Good morning. I payed for Premium for this month...

samm_gross

Visitor

566 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 566 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Name Won't Return to Facebook Name

So, as I deactivated my Facebook account briefly and revoked access to Facebook from the apps page (https://www.spotify.com/tw/account/apps/), my Spotify username turned to numbers. That's normal and it has happened to me before when I previously dea...

Visitor

So, as I deactivated my Facebook account briefly and revoked access to Facebook from the apps page (https://www.spotify.com/tw/account/apps/), my Spotify username turned to numbers. That's normal and...

OneByBoo

Roadie

853 Views

1 replies

1 likes

Account
Free
Other
  • 853 Views
  • 1 replies
  • 1 likes

How do you redeem an ecertificate gift card?

PlanPremiumCountryUSADeviceAnyOperating SystemAny My Question or IssueI have an ecertificate gift card. It has an ecertificate code and a PIN with a QR code that is the ecertificate code. When I go to spotify.com/redeem, it wants a "premium code" and...

Newbie

Plan Premium Country USA Device Any Operating System Any   My Question or Issue I have an ecertificate gift card.  It has an ecertificate code and a PIN with a QR code that is the...

Billy-J

Spotify Star

2086 Views

1 replies

0 likes

Premium
Subscription
  • 2086 Views
  • 1 replies
  • 0 likes

Superuser Contribution Put a profile picture

Hi guys! I’m having a problem to solve this puzzle, somebody please help me! I have no idea how to put a profile picture on. I saw the steps and tried but the app doesn’t give me the option to change or upload one. I tried on the website as well, not...

Casual Listener

Hi guys! I’m having a problem to solve this puzzle, somebody please help me! I have no idea how to put a profile picture on. I saw the steps and tried but the app doesn’t give me the option to change...

Katerina

Spotify Legend

2439 Views

8 replies

0 likes

Account
  • 2439 Views
  • 8 replies
  • 0 likes

Superuser Contribution Recently Activity and Play History not populating

Plan: PremiumCountry: United States Device(iPhone 8 Plus , Macbook Pro 2017)Operating System(iOS 12.3.2, MacOS Mojave My Question or Issue: In the Overview tab of my profile my recent activity is not showing up. When I also click history in my play q...

Casual Listener

Plan: Premium Country: United States   Device (iPhone 8 Plus ,  Macbook Pro 2017) Operating System (iOS 12.3.2, MacOS Mojave   My Question or Issue:   In the Overview...

Katerina

Spotify Legend

3246 Views

4 replies

0 likes

Account
Premium
  • 3246 Views
  • 4 replies
  • 0 likes

All my music has gone, someone else’s is on my account instead!

I None of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan PremiumCountry uk Device(iPhone 6Operating System(iOS 10, My Question or IssueI opened the app this morning and all my music ...

Casual Listener

I None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country uk    Device (iPhone 6 Operating Sys...

Rene01

Community Legend

819 Views

3 replies

0 likes

Account
  • 819 Views
  • 3 replies
  • 0 likes

change public user name

hey there,will change my user name, not the internal, but the public one. possible?

Newbie

hey there, will change my user name, not the internal, but the public one. possible?

Emilia_8

Community Legend

400 Views

1 replies

0 likes

Account
Premium
  • 400 Views
  • 1 replies
  • 0 likes

Mi otra cuenta ha sido baneada y no entiendo porque

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Okai esto sera largo mi cuenta de spotify la que tengo asosiada con mi facebook ha sido bane...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  O...

Rene01

Community Legend

1175 Views

1 replies

0 likes

Free
Other
Premium
Security
Subscription
  • 1175 Views
  • 1 replies
  • 0 likes

my password is blocked and my back-up amail adress is gone.

my girlfriend wanted to use my account. she forgot the password. She entered 3 times a wrong one and blocked my normal account. it was a premium account. the real problem is. I have had the account for a very long time and in that time the back-up em...

Casual Listener

my girlfriend wanted to use my account. she forgot the password. She entered 3 times a wrong one and blocked my normal account. it was a premium account. the real problem is. I have had the account f...

Rene01

Community Legend

615 Views

4 replies

1 likes

Account
Login
Premium
  • 615 Views
  • 4 replies
  • 1 likes

New Account

Hello!it’s TWO THOUSAND AND NINETEEN AND WE STILL CAN’T CHANGE OUR USERNAMES?????I want to delete my current account since Spotify finds it to be an ABOMINATION if we are given the ability to change our usernames.so, how do I transfer all my music ov...

Visitor

Hello! it’s TWO THOUSAND AND NINETEEN AND WE STILL CAN’T CHANGE OUR USERNAMES????? I want to delete my current account since Spotify finds it to be an ABOMINATION if we are given the ability to cha...

Luan

Spotify Star

417 Views

1 replies

0 likes

Account
  • 417 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Linking new Facebook account to Spotify after previously unlinking

PlanStudent PremiumCountryUnited StatesDevicePixel 3XL, laptopOperating SystemAndroid 10, Linux, Windows 10My Question or Issue I am having issues linking a new Facebook account to my Spotify account. I previously had a Facebook account linked for a ...

Casual Listener

Plan Student Premium Country United States Device Pixel 3XL, laptop Operating System Android 10, Linux, Windows 10 My Question or Issue      I am having issues linking a new F...

Luan

Spotify Star

2247 Views

8 replies

0 likes

Account
Other
Premium
  • 2247 Views
  • 8 replies
  • 0 likes

Problemas com cadastro, conflito entre dados de duas contas

PlanFreeCountryBrazilDevice(iPhone 7, Notebook Acer)Operating System(iOS 10, Windows 10)My Question or IssueOlá, tudo bem?Eu não sei direito como isso ocorreu, mas tive conflito de dados entre duas contas que eram minha.Criei uma conta há muito tempo...

Visitor

Plan Free Country Brazil Device (iPhone 7, Notebook Acer) Operating System (iOS 10, Windows 10) My Question or Issue Olá, tudo bem? Eu não sei direito como isso ocorreu, mas tive conflito d...

Rene01

Community Legend

593 Views

1 replies

0 likes

Account
  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify name is a bunch of random numbers

My Spotify name appears as a bunch of random numbers. My account is linked to my Facebook. Does anybody know how to fix it? PlanPremium

Visitor

My Spotify name appears as a bunch of random numbers. My account is linked to my Facebook. Does anybody know how to fix it?     Plan Premium    

Katerina

Spotify Legend

995 Views

2 replies

0 likes

Account
  • 995 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't login to my premium spotify account

PlanPremiumCountryIreland Device(Samsung Galaxy S8Operating SystemAndroid Pie My Question or IssueI logged out of my spotify premium account but unable to login as I don't remember the user id/ email. The current email is to some other account which ...

Casual Listener

  Plan Premium Country Ireland   Device (Samsung Galaxy S8 Operating System Android Pie   My Question or Issue I logged out of my spotify premium account but unable to logi...

Katerina

Spotify Legend

1690 Views

7 replies

0 likes

Account
  • 1690 Views
  • 7 replies
  • 0 likes

Start a not chosen playlit

PlanPremiumCountryHungaryDeviceSamsung S5, Samsung S10, PCOperating System(Android, Windows 10,) My Question or Issue1. Spotify always starts an album, which I didn't choose. I stop it than start another one but it goes back to it immediately.I reins...

Casual Listener

Plan Premium Country Hungary Device Samsung S5, Samsung S10, PC Operating System (Android, Windows 10,)   My Question or Issue 1. Spotify always starts an album, which I didn't choose....

F3lla

Casual Listener

900 Views

4 replies

0 likes

Account
Other
  • 900 Views
  • 4 replies
  • 0 likes