Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80574 Views

9 replies

2 likes

Account
Login
  • 80574 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654487 Views

13 replies

4 likes

Account
  • 654487 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735048 Views

18 replies

29 likes

  • 735048 Views
  • 18 replies
  • 29 likes

Solved!! Can't claim my Spotify artist account.

DeviceLG G5 & Pc browserOperating SystemAndroid & Windows 10 My Question or IssueWhen I fill in by: "Which artists do you want axxes to?"my artist name, they site can't find my name.Then I click on "Can't find the artist?" Once I click there somethin...

Newbie

Device LG G5 & Pc browser Operating System Android & Windows 10   My Question or Issue When I fill in by: "Which artists do you want axxes to?" my artist name, they site can't fin...

OneByBoo

Roadie

2547 Views

1 replies

0 likes

Account
  • 2547 Views
  • 1 replies
  • 0 likes

Remove recommendations from Home

Plan: PremiumCountry: USA DeviceAll devices account uses (iphone xs, macbook air 2017, macbook air 2019) Operating Systemios My Question or IssueIs there a way to remove recommendations from my home screen? It's June, and I'm still getting persistent...

Newbie

  Plan: Premium Country: USA    Device All devices account uses (iphone xs, macbook air 2017, macbook air 2019)  Operating System ios    My Question or Iss...

OneByBoo

Roadie

1524 Views

1 replies

4 likes

Account
Other
Premium
Subscription
  • 1524 Views
  • 1 replies
  • 4 likes

Deleted my Facebook and now can’t recover account on new phone

make this short and sweet, i used to login via Facebook. I have since long deleted my Facebook and got a new phone. Now I can’t login to my old Spotify account because I no longer have Facebook credentials. I’ve been charged two months now, maybe thr...

Newbie

make this short and sweet,   i used to login via Facebook. I have since long deleted my Facebook and got a new phone. Now I can’t login to my old Spotify account because I no longer have Faceb...

OneByBoo

Roadie

394 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
  • 394 Views
  • 1 replies
  • 0 likes

Plano familiar expulsa meus membros (help)

Ola, Bom Dia, Me chamo Luiz Daniel, e preciso muito de uma ajuda de vocês, estou tendo problema com minha conta plano familiar todo mês. Estão alegando todo final de mes quando a CONTA É PAGA, que não estão no mesmo endereço. E sim estão com o mesmo ...

Newbie

Ola, Bom Dia, Me chamo Luiz Daniel, e preciso muito de uma ajuda de vocês, estou tendo problema com minha conta plano familiar todo mês. Estão alegando todo final de mes quando a CONTA É PAGA, que nã...

Bittencourt

Spotify Star

336 Views

1 replies

0 likes

Other
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't log in or reset password

Yeah I have a premium account and I randomly was logged out of my account and I can't use the reset password form because the email I used to set up the account I no longer have access to. The username for this account is jjdevoe2001 and I just want ...

Visitor

Yeah I have a premium account and I randomly was logged out of my account and I can't use the reset password form because the email I used to set up the account I no longer have access to. The userna...

Katerina

Spotify Legend

1599 Views

9 replies

3 likes

Account
  • 1599 Views
  • 9 replies
  • 3 likes

Please help me.

Please help! I am trying to send up another account on my premium account. I have made sure I used two different devices, the second accounts live in the same house as me, I have cancelled the request and resent it, I have made your my account has be...

Newbie

Please help! I am trying to send up another account on my premium account. I have made sure I used two different devices, the second accounts live in the same house as me, I have cancelled the reques...

OneByBoo

Roadie

318 Views

1 replies

0 likes

Account
Login
Premium
  • 318 Views
  • 1 replies
  • 0 likes

Don't know email associated with account

I was randomly logged out of my Spotify premium account and am unable to log back in, as I don't know the email address that was used to set up the account. I need help with recovery and have not gotten any answers back from my requests - username is...

Visitor

I was randomly logged out of my Spotify premium account and am unable to log back in, as I don't know the email address that was used to set up the account. I need help with recovery and have not got...

Billy-J

Spotify Star

1554 Views

3 replies

0 likes

Account
  • 1554 Views
  • 3 replies
  • 0 likes

Im Anthony j Badalucca your company is double charging me.every month 9.99 on 2 diffent credit cards

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

osornios

Spotify Star

332 Views

1 replies

0 likes

Subscription
  • 332 Views
  • 1 replies
  • 0 likes

Disable localised content // make it optional please?

I'm living in the Netherlands and all the pre-made Spotify playlists are localised with Dutch artists and bands, which I can totally relate to as I am fully Dutch myself -- but what the guys of Spotify probably didn't think of: not everybody is a fan...

Casual Listener

I'm living in the Netherlands and all the pre-made Spotify playlists are localised with Dutch artists and bands, which I can totally relate to as I am fully Dutch myself -- but what the guys of Spoti...

OneByBoo

Roadie

760 Views

1 replies

1 likes

Account
Other
Premium
Subscription
  • 760 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can’t log in to old account

PlanPremiumCountryAustralia Device(iPhone 8 plus)Operating SystemWindows 10 My Question or IssueMy old account with all my playlists and is hooked up to my bank account won’t let me log in. It says the password or Username is inncorrect however they ...

Visitor

Plan Premium Country Australia  Device (iPhone 8 plus) Operating System Windows 10   My Question or Issue My old account with all my playlists and is hooked up to my bank account ...

Katerina

Spotify Legend

824 Views

2 replies

0 likes

Account
Login
Other
Premium
  • 824 Views
  • 2 replies
  • 0 likes

Solved!! Random web player keeps playing songs even though I changed my password

I've been using the computer version of the spotify app and for the past week or two an unknown Web Player has been playing songs. Today (6/4/19) I changed my password to prevent this and logged out of my Web Player, yet this is still happening. Any ...

Newbie

I've been using the computer version of the spotify app and for the past week or two an unknown Web Player has been playing songs. Today (6/4/19) I changed my password to prevent this and logged out ...

Jollof

Composer

2186 Views

1 replies

0 likes

Security
  • 2186 Views
  • 1 replies
  • 0 likes

*Thread over. No solution* Need my accounts email

Hello i have been using spotify 2015 on one account. Ive saved over 1 thousand songs and mutiple playlists. I got a new phone and now i cant sign into my account. I need my email for the account noaboah16. Ive tried emailing and talking on favebook b...

Casual Listener

Hello i have been using spotify 2015 on one account. Ive saved over 1 thousand songs and mutiple playlists. I got a new phone and now i cant sign into my account. I need my email for the account noab...

Noaboah20

Casual Listener

761 Views

5 replies

0 likes

Login
  • 761 Views
  • 5 replies
  • 0 likes

Superuser Contribution Someone's been using my account

Last week I noticed on my Last.fm page that some weird songs had been listened to, and being that I have both accounts sync'd up . It seemed rather weird so I changed passwords and nothign happened for like a week... untill today. In the morning I sa...

Regular

Last week I noticed on my Last.fm page that some weird songs had been listened to, and being that I have both accounts sync'd up . It seemed rather weird so I changed passwords and nothign happened f...

Tommy_gun23

Casual Listener

1820 Views

10 replies

1 likes

Account
Security
Subscription
  • 1820 Views
  • 10 replies
  • 1 likes

Superuser Contribution Facebook link not changing display name

I created my account without Facebook. Later I wanted to link to my FB account. All went well, I was able to add friends etc. Had read that it can take a couple of days for the name and picture to flow over to the account. Well its been about a week,...

Regular

I created my account without Facebook. Later I wanted to link to my FB account. All went well, I was able to add friends etc. Had read that it can take a couple of days for the name and picture to fl...

Peter

Spotify Legend

2192 Views

7 replies

0 likes

Account
  • 2192 Views
  • 7 replies
  • 0 likes

Can’t log in

Plan Premium Country Australia Device iPhone 7 Plus Operating System iOS 12 3.1 My Question or Issue I can’t log into my account. I’ve tried re-downloading the app and updating my phone but it’s still not working. I don’t remember the email I used to...

Casual Listener

Plan Premium Country Australia Device iPhone 7 Plus  Operating System iOS 12 3.1   My Question or Issue I can’t log into my account. I’ve tried re-downloading the app an...

Jollof

Composer

595 Views

3 replies

0 likes

Login
  • 595 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Facebook deleted and now no Spotify

PlanPremiumCountry Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had Sporify premium for 7 years and recently I deleted my Facebook account and my spotify ...

Visitor

Plan Premium Country   Device   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I ha...

Peter

Spotify Legend

607 Views

2 replies

1 likes

Account
  • 607 Views
  • 2 replies
  • 1 likes

I have paid for Premium but i dont have it?

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid for spotify but it's still under my other email for some reason. I had changed m...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

Jᴀᴄᴋ

Roadie

409 Views

1 replies

0 likes

Account
Premium
Subscription
  • 409 Views
  • 1 replies
  • 0 likes

Solved!! i don't remeber the email

I have an account with username insner, but I can not find the associated email. How can I proceed to recover the account, which was also a premium? Thank youFrom Spain

Visitor

I have an account with username insner, but I can not find the associated email. How can I proceed to recover the account, which was also a premium? Thank you From Spain  

Jᴀᴄᴋ

Roadie

750 Views

1 replies

0 likes

Account
Login
  • 750 Views
  • 1 replies
  • 0 likes

Spotify request I change password

I received an email from Spotify to reset my password. I ignored this as I thought it was spam. When I tried to log into my app on iPhone, it asked me to reset my password. I tried to do this but I ended up in a cycle of links been sent and emails. I...

Casual Listener

 I received an email from Spotify to reset my password. I ignored this as I thought it was spam. When I tried to log into my app on iPhone, it asked me to reset my password. I tried to do this b...

Jᴀᴄᴋ

Roadie

766 Views

1 replies

0 likes

Account
Login
Security
  • 766 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't find shuffle button

can't find shuffle button in playlist, I'm new to spotify and using android from india.

Newbie

can't find shuffle button in playlist, I'm new to spotify and using android from india.   

Peter

Spotify Legend

1213 Views

2 replies

0 likes

Account
  • 1213 Views
  • 2 replies
  • 0 likes