Spotify request I change password

[masterchalders]

 I received an email from Spotify to reset my password. I ignored this as I thought it was spam. When I tried to log into my app on iPhone, it asked me to reset my password. I tried to do this but I ended up in a cycle of links been sent and emails. I finally managed to reset my password Via Safari but this still didn’t work. I’ve reset again and still cannot get into my account.

Plan

Premium

Country

Uk

Device iPhone 8

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Jᴀᴄᴋ]

Hey @masterchalders,

Thank you for raising your concern out here in the Community!


In regards to your issue, it's probably best to reach out directly to Spotify Support. They can be reached through their Twitter @SpotifyCares (https://twitter.com/SpotifyCares?s=09) or through the online Spotify Support (https://support.spotify.com/contact-spotify-support).

Let me know, 

Jack 🙂


* Note that if you are going submit a contact form (instead of sending a DM on Twitter), make sure to check your inbox and junk folder for an email from Spotify.