visa payment isn't working

[wsm]

Hi, I've been trying to pay through Visa for a gift card and it won't go through. I have checked and it isn't an issue with my card.

What can I do? Who can I contact?

Thank you.

[Jacob]

Hey @wsm, welcome to the Spotify Community!

Could you please quickly go through the below infographic and see if it solves your problem?

The main suggestions there that you should definitely try if you haven't already are to use a different browser (incognito or private mode usually works) and to contact your bank. If none of that helps you, let me know!

Looking forward to your response 🙂