I have a problem with payment

Hi guys... My local gsm service gives to me 12 month free premium spotify membership. So i didn't pay any money in this month and use my free premium code and take mesage from spotify. But now i take warning from spotify to my premium membership will...

• cugurel
• Casual Listener
• Hi guys...   My local gsm service gives to me 12 month free premium spotify membership. So i didn't pay any money in this month and use my free premium code and take mesage from spotify. &nbs...
• 2016-12-16 10:42:10 AM
• 2016-12-24 7:12:30 AM
• cugurel
• Casual Listener
• 225 Views
• 2 replies
• 0 likes

I bought a subscription but it says I've already got it but I haven't.

I have bought the .99c for 3months premium on Spotify only to be notified that I am 'on a similar plan already' even though this is my first time buying anything from this site. It then said I wouldn't be charged ALTHOUGH I WAS CHARGED. I didn't know...

• Kellee46
• Newbie
• I have bought the .99c for 3months premium on Spotify only to be notified that I am 'on a similar plan already' even though this is my first time buying anything from this site. It then said I wouldn...
• 2016-12-24 5:26:48 AM
• 2016-12-24 7:05:31 AM
• chloeread
• Newbie
• 169 Views
• 1 replies
• 0 likes

Unable to buy a gift of spotify

I thought that this would be very easy. I went to - https://www.spotify.com/us/purchase/ecards/ I filled out all of the information but I keep getting the same error message. Oops, seems your card or payment provider is having a bad day. Don't worry,...

• ecthompson
• Newbie
• I thought that this would be very easy. I went to - https://www.spotify.com/us/purchase/ecards/ I filled out all of the information but I keep getting the same error message.    Oops...
• 2016-12-24 5:25:52 AM
• 165 Views
• 0 replies
• 0 likes
• Account

Please help with payment process

I was a premium member and upgraded to family premium a couple weeks ago. American Express then issued me a new card with a new number. While that was happening, Spotify tried to charge the old card number. When it didn't work, Spotify automatically ...

• 3wcsmith
• Casual Listener
• I was a premium member and upgraded to family premium a couple weeks ago.  American Express then issued me a new card with a new number.  While that was happening, Spotify tried to charge t...
• 2016-12-24 3:06:03 AM
• 2016-12-24 4:17:21 AM
• 3wcsmith
• Casual Listener
• 297 Views
• 3 replies
• 0 likes

Change user name in family premium

I want to change the user name in my premium account as it has a different family members name as mine. I would like to change rose.grumley to my name shelby

• shelb
• Newbie
• I want to change the user name in my premium account as it has a different family members name as mine.  I would like to change rose.grumley to my name shelby
• 2016-12-24 4:00:28 AM
• 2016-12-24 4:03:55 AM
• manimecker30
• Roadie
• 652 Views
• 1 replies
• 0 likes
• Account

Spotify app won't let me upgrade to premium

On my iPhone the Spotify app won't let me upgrade to premium. I want to make my payments through iTunes like I did before until my money ran out so then I had to go get another iTunes card and now it won't let me. Also my account is linked to Faceboo...

• Mariano11
• Casual Listener
• On my iPhone the Spotify app won't let me upgrade to premium. I want to make my payments through iTunes like I did before until my money ran out so then I had to go get another iTunes card and now it...
• 2016-06-06 7:41:26 AM
• 2016-12-24 3:47:36 AM
• MrMonsterHunter
• Newbie
• 776 Views
• 1 replies
• 1 likes
• Account
  Premium
  Subscription

Charged without notice

Hi, I am fairly new to Spotify and I had found out about a trial for Spotify Premium as I was unalrmed of linking my PayPal Account I was charged as of December 20th, 2016 of $9.99 CAD. If anyone does know of anything I can do, will be greatly apprec...

• mynameisdaichi
• Casual Listener
• Hi, I am fairly new to Spotify and I had found out about a trial for Spotify Premium as I was unalrmed of linking my PayPal Account I was charged as of December 20th, 2016 of $9.99 CAD. If anyone doe...
• 2016-12-21 2:27:56 AM
• 2016-12-24 1:30:51 AM
• KatesHere
• Community Legend
• 309 Views
• 4 replies
• 0 likes
• Premium
  Subscription

3 Months for .99

so i want to be able to get the .99 for 3 months. i just want to be 100% sure that if i cancel on time i WILL NOT be charged full price for the membership. and if i accidentally am that i will be able to get my money back.

• summerislamee
• Newbie
• so i want to be able to get the .99 for 3 months. i just want to be 100% sure that if i cancel on time i WILL NOT be charged full price for the membership. and if i accidentally am that i will be abl...
• 2016-12-23 11:14:06 PM
• 2016-12-24 1:24:54 AM
• KatesHere
• Community Legend
• 184 Views
• 1 replies
• 0 likes

Why was I still charged?

My account was charged, which was fine. But soon after I decided to cancel it because I didn't use Spotify as much as I used to. However, after my card being charged and being cancelled AFTER I paid for another month, I am on the free Spotify. Should...

• Mistyeedawn
• Newbie
• My account was charged, which was fine. But soon after I decided to cancel it because I didn't use Spotify as much as I used to. However, after my card being charged and being cancelled AFTER I paid ...
• 2016-12-23 11:50:42 PM
• 2016-12-24 1:18:18 AM
• KatesHere
• Community Legend
• 184 Views
• 1 replies
• 0 likes

Payment issues (3 months promotion)

I've upgraded to premium with the 3 months promo at December 4th, but today (December 23rd) my account returned to free. The amount was charged to my credit card bill.

• sousaandrebr
• Newbie
• I've upgraded to premium with the 3 months promo at December 4th, but today (December 23rd) my account returned to free. The amount was charged to my credit card bill.
• 2016-12-23 11:21:04 PM
• 2016-12-24 1:12:56 AM
• KatesHere
• Community Legend
• 179 Views
• 1 replies
• 0 likes

Spotify account id with facebook

Well, i've created an account on spotify using my facebook, so my id to log in is aleatorynumbers and i cant remember that when i'm try to log in.Can i change it to a spotify id account of my choice?

• korvvo
• Newbie
• Well, i've created an account on spotify using my facebook, so my id to log in is aleatory numbers and i cant remember that when i'm try to log in. Can i change it to a spotify id account of my cho...
• 2016-12-23 5:09:38 PM
• 2016-12-23 12:29:32 AM
• Maxim
• Spotify Star
• 256 Views
• 1 replies
• 0 likes
• Account
  Login

Can't add my family to my family account

• Missflame01
• Newbie
• 2016-12-23 11:56:11 PM
• 2016-12-23 12:05:06 AM
• Jacob
• Community Legend
• 164 Views
• 1 replies
• 0 likes

Pago premium pero no se loggea como premium

Buenas tardes,Explico mi problema para que me den una mano porque no se como solucionarlo... he cambiado de telefono por rotura y en el habia creado mi cuenta premium de spotify y al cambiar de telefono y loggearme en la app aparece como usuario basi...

• user-removed
• Visitor
• Buenas tardes, Explico mi problema para que me den una mano porque no se como solucionarlo... he cambiado de telefono por rotura y en el habia creado mi cuenta premium de spotify y al cambiar de t...
• 2016-12-23 11:35:58 PM
• 145 Views
• 0 replies
• 0 likes

Spotify premium member cannot register as currently in foreign country

Hello together, today I registered for familiy premium and did send invitation to my family members. One member is currentlly oversea. But, when back, all members fullfill to live at same adress!But for now she does gets no message "can not register,...

• guest7777
• Regular
• Hello together,   today I registered for familiy premium and did send invitation to my family members. One member is currentlly oversea. But, when back, all members fullfill to live at sa...
• 2016-12-23 11:02:37 PM
• 2016-12-23 11:06:12 PM
• Jacob
• Community Legend
• 266 Views
• 1 replies
• 0 likes
• Account
  Login
  Premium
  Subscription

when people search my name it doesnt come up, only my device id number which obviously no one has.

• user-removed
• Visitor
• 2016-12-23 10:37:13 PM
• 169 Views
• 0 replies
• 0 likes
• Account

Problem with family account, one a account stops the other?

Hi!I'm the administrator of my familys account but my parents have run into some trouble. They Have two separate accounts but when one of them starts a song on their cellphone, the other ones stops. I have checked and they are registered as two diffe...

• univcommunista
• Casual Listener
• Hi! I'm the administrator of my familys account but my parents have run into some trouble. They Have two separate accounts but when one of them starts a song on their cellphone, the other ones sto...
• 2016-12-23 4:49:27 PM
• 2016-12-23 10:27:47 PM
• Bittencourt
• Spotify Star
• 213 Views
• 1 replies
• 0 likes
• Account

visa payment isn't working

Hi, I've been trying to pay through Visa for a gift card and it won't go through. I have checked and it isn't an issue with my card. What can I do? Who can I contact? Thank you.

• wsm
• Newbie
• Hi, I've been trying to pay through Visa for a gift card and it won't go through. I have checked and it isn't an issue with my card.   What can I do? Who can I contact?   Thank you.
• 2016-12-22 11:45:02 PM
• 2016-12-23 10:27:02 PM
• Jacob
• Community Legend
• 295 Views
• 1 replies
• 0 likes

Shuffle bug?

I don't understand why everytime I search for a specific album and click shuffle play spotify starts playing random songs from other albums and even other artists. Is this a bug or is it intended? It is extremely annoying and if it's intended it's no...

• diegocath
• Casual Listener
• I don't understand why everytime I search for a specific album and click shuffle play spotify starts playing random songs from other albums and even other artists.   Is this a bug or is it int...
• 2016-12-22 9:28:23 PM
• 2016-12-23 10:21:11 PM
• Bittencourt
• Spotify Star
• 355 Views
• 2 replies
• 0 likes

Subscripton

Paid for premium and was charged and still on free account.. tried troubleshooting log out the acct n log bk in.. don't have another acct this is my first acct

• Margainsmiles
• Newbie
• Paid for premium and was charged and still on free account.. tried troubleshooting log out the acct n log bk in.. don't have another acct this is my first acct
• 2016-12-23 8:10:20 PM
• 2016-12-23 10:16:27 PM
• Bittencourt
• Spotify Star
• 279 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Payment through phone bill

I paid 99p for 3 months premium through my phone bill, once the 3 months are up will it continue to pay £9.99 a month for premium? If so how do I stop it?

• Alfredmate77
• Newbie
• I paid 99p for 3 months premium through my phone bill, once the 3 months are up will it continue to pay £9.99 a month for premium? If so how do I stop it?
• 2016-12-23 9:32:01 PM
• 2016-12-23 10:09:39 PM
• Maxim
• Spotify Star
• 317 Views
• 1 replies
• 0 likes