Adverts Every 5 Minutes

[Hotfox12345]

Plan

Free/Premium

Does anyone else have this issue? I am getting adverts every five minutes not every half an hour. Not touching the app at all and just letting it run. It is ridiculous. 

[Mantisentil]

Hey there @Hotfox12345 !

Can you tell me which device this happens and if it happens as well on a different device? Also a clean reinstall might work. Keep me updated please 🙂

Have a nice day!

[Hotfox12345]

Thanks. I spoke with Spotify support and they logged a ticket with the ads team. Since then have moved to premium to counteract it.

[marcaevans]

If this is a premium account and you are having issues try this guide to see if it helps;

https://support.spotify.com/uk/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

[hshs78325]

this happened to me to except it was 3 minutes not 5

[kanyethough]

yes sadly