Android app does not start up

[shobbel]

Hello,

since a week or so, my spotify app on my phone will not start up. At least, it will start a black screen with the spotfy logo in the top left corner and then the app dies. I already tries reinstalling it a few times, but it does not make any difference.

Is there a way to figure out what is wrong or how can I fix it?

I have a spotify premium account, obviously, and a Samsung Galaxy Nexus, running Android 4.2.1. I have around 10GB storage available and I tried both mobile internet aswell as wifi. Also tried clearing the app cache and removing all its data. No luck.

what to do?

[Daniel · Accepted solution]

Have you tried the troubleshooting guide at the top of this forum? I think the clean install instructions in that will help as there is more to it than just a simple reinstall.

[shobbel]

I uninstalled it as the guide you mentioned said. Also installed ES File Explorer. I could not find any of the folders mentioned there. I did find however a MP3 in my downloads folder, which I removed. Then I shutdown my phone and took out the battery.

Then rebooted and installed Spotify, and voila, now it starts up!

So there are two possibilities:

- either i never rebooted right after uninstalling and before reinstalling and this fixed the problem, and for some reason it needs this

- spotify didnt like I had an MP3 in my downloads folder

The second option does not sound very plausible, but I never changed anything else to my phone or spotify, other then the normal updates. Maybe this info helps you guys to find the problem. At least my problem is fixed 😃

Thanks!