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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5508 Views

0 replies

7 likes

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  • 7 likes

Solved!! 4.4.2 - Xperia Z - Spotiy not starting after latest update 25-6-2014

Dear, As title describes, spotify is not starting properly. It is not loading or it freezes/crashes on startup. Android 4.4.2 Xperia Z Yesterdays update caused this, i guess.

Regular

Dear,   As title describes, spotify is not starting properly. It is not loading or it freezes/crashes on startup.   Android 4.4.2 Xperia Z Yesterdays update caused this, i guess.

Rholk

Regular

2628 Views

13 replies

0 likes

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The max volume of Spotify on Android is very quiet.

As I said above, the max volume of Spotify is about half of my PowerAmp volume. I have turned off all volume settings in Poweramp and I still hear my music better. It's there any way to increase the max volume of Spotify? I can barely hear my music w...

Regular

As I said above, the max volume of Spotify is about half of my PowerAmp volume. I have turned off all volume settings in Poweramp and I still hear my music better. It's there any way to increase the ...

schjano

Music Fan

40322 Views

53 replies

6 likes

  • 40322 Views
  • 53 replies
  • 6 likes

Samsung Galaxy S5 T-Mobile US Samsung Galaxy S5 SM-GT900T

I got a new Galaxy S5 from T-Mobile and tried to install the Spotify App. It installed and told me that the version of the app was outdated ("You need to update Spotify. This version of spotify is no longer supported. Please go to Google Play and ins...

Casual Listener

I got a new Galaxy S5 from T-Mobile and tried to install the Spotify App. It installed and told me that the version of the app was outdated ("You need to update Spotify. This version of spotify is no...

Peter__

Community Legend

1351 Views

4 replies

0 likes

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Solved!! Playing whole album immediately

Hi, I recently got premium and decided to install the android app. However, I can't figure out for the life of me how to play a whole album immediately. I can add it to queue, but if I decide partway through my queue that I'd rather listen to a diffe...

Casual Listener

Hi, I recently got premium and decided to install the android app. However, I can't figure out for the life of me how to play a whole album immediately. I can add it to queue, but if I decide partway...

Mister_Sherman

Newbie

2427 Views

5 replies

0 likes

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Solved!! Kit Kat Lock Screen Droid Maxx

I have a Droid Maxx running Kit Kat (v 4.4). I *LOVED* the lock screen that allowed me to skip songs w/o unlocking my phone, but since the update to both Spotify and to Kit Kat, I no longer have the screen. Can anyone help?

Casual Listener

I have a Droid Maxx running Kit Kat (v 4.4). I *LOVED* the lock screen that allowed me to skip songs w/o unlocking my phone, but since the update to both Spotify and to Kit Kat, I no longer have the ...

Joe

Community Legend

1124 Views

4 replies

1 likes

  • 1124 Views
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  • 1 likes

Release Notes - Spotify for Android (1.1.1)

What's new in version 1.1.1 New: You can now add a whole album to an existing playlist. New: We'll ask you to confirm if you add a song to a playlist twice. Fixed: ARMv5 users can install the app successfully again. Fictitious: This app will make you...

Spotify Legend

What's new in version 1.1.1 New: You can now add a whole album to an existing playlist. New: We'll ask you to confirm if you add a song to a playlist twice. Fixed: ARMv5 users can install t...

Goodman

Spotify Legend

5813 Views

8 replies

2 likes

Android
Release Notes
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Solved!! Would prefer phone layout rather than tablet mode for in-dash use

I have an in-dash car player that runs Android. It has a 7 or 8 inch screen and is seen as a tablet. For safety reasons when driving, I'd prefer the larger buttons and simplified layout of the phone interface. Is this possible to activate? Thanks

Regular

I have an in-dash car player that runs Android. It has a 7 or 8 inch screen and is seen as a tablet.   For safety reasons when driving, I'd prefer the larger buttons and simplified layout of...

quixtonic

Regular

629 Views

2 replies

0 likes

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Streams over USB tether but won't download playlist

I have an in-dash car player that runs Android. For internet I use usb tethering. When streaming Spotify, it works great, but playlists set to download simply stay 'waiting to download' until I activate wifi data instead. Please help! Thanks

Regular

I have an in-dash car player that runs Android. For internet I use usb tethering.   When streaming Spotify, it works great, but playlists set to download simply stay 'waiting to download' un...

ptec5000

Casual Listener

1333 Views

5 replies

1 likes

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Spotify stops playing after a few seconds

Hello, When i try to play "my music" spotify stops playing after 5 seconds. It looks like it's reconnecting. Someone got any idea? Thnx

Regular

Hello,   When i try to play "my music" spotify stops playing after 5 seconds.  It looks like it's reconnecting. Someone got any idea?   Thnx

SanderV3

Regular

1910 Views

8 replies

0 likes

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...for anyone that has the Sound Rise alarm clock

I've been having an issue with my Sound Rise alarm clock. I'll start my Spotify play list before I go to bed and set the sleep timer, but when the alarm goes off in the morning it won't connect and resume the playlist to wake me up. Has anyone else e...

Casual Listener

I've been having an issue with my Sound Rise alarm clock. I'll start my Spotify play list before I go to bed and set the sleep timer, but when the alarm goes off in the morning it won't connect and r...

Joe

Community Legend

1173 Views

3 replies

0 likes

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Songs are missing..

I recently downloaded a friends playlist, and one song that he had in his playlist didnt came along. And when i searched for the song i couldnt find it at all on spotify, then i asked another friend if he could find it and he did. It's like it's just...

Casual Listener

I recently downloaded a friends playlist, and one song that he had in his playlist didnt came along. And when i searched for the song i couldnt find it at all on spotify, then i asked another friend ...

Peter__

Community Legend

603 Views

4 replies

0 likes

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Problem with spotify on samsung galaxy s4

I tried every guid i could find to solve my problem, nothing works.. When i reinstall spotify and restarts my phone first, spotify starts, but when i download a playlist it says i dont have space on the device, but i know i have. But the big problem ...

Casual Listener

I tried every guid i could find to solve my problem, nothing works.. When i reinstall spotify and restarts my phone first, spotify starts, but when i download a playlist it says i dont have space o...

thisismeto

Casual Listener

2053 Views

6 replies

0 likes

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Spotify stops playing when used parallel with gpslogger

I use the https://play.google.com/store/apps/details?id=com.mendhak.gpslogger&hl=de app quite a lot, when i use this app, sometimes spotify stops and resets(crashes), on the other end, the gpslogger sometimes stops tracking and the written gpx log is...

Casual Listener

I use the https://play.google.com/store/apps/details?id=com.mendhak.gpslogger&hl=de app quite a lot, when i use this app, sometimes spotify stops and resets(crashes), on the other end, the gpslog...

sango

Casual Listener

460 Views

2 replies

0 likes

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Solved!! Download over 4G

Hi I have turned of "Download over 2G/3G". But when I'm connected to 4G (No wifi connection active) I can still browse and play music that is not downloaded to my device. But I can not download playlists to my device, only over wifi How come I can st...

Newbie

Hi I have turned of "Download over 2G/3G". But when I'm connected to 4G (No wifi connection active) I can still browse and play music that is not downloaded to my device. But I can not download...

Simas25

Newbie

213707 Views

35 replies

0 likes

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UI/UX Fluidity

Hello. I am a new user from Brazil and I've subscribed to the premium service. I also use Google Play Music and Rdio. I have some considerations regarding the Spotify Android app. After the redesign the app received much needed polish, but I believe ...

Regular

Hello. I am a new user from Brazil and I've subscribed to the premium service. I also use Google Play Music and Rdio. I have some considerations regarding the Spotify Android app. After the redesign ...

Joe

Community Legend

1212 Views

1 replies

3 likes

Android App
usability
User Experience Improvement
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  • 3 likes

Android 4.4 Kitkat

I was under the impression that the spotify app for android was not able to save information to the external SD card, due to how the 4.4 android system is set up not allowing third party apps the write permission for them to do so? The reason I ask i...

Visitor

I was under the impression that the spotify app for android was not able to save information to the external SD card, due to how the 4.4 android system is set up not allowing third party apps the wri...

Joe

Community Legend

5189 Views

1 replies

0 likes

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Variable Sound Levels

I apologize if this has been posted before, but I didn't seem to find my specific issue anywhere through my searches.I use Spotify premium on my Moto X and I'm having volume issues. I'll be listening to one track which plays back at a normal volume, ...

Visitor

I apologize if this has been posted before, but I didn't seem to find my specific issue anywhere through my searches. I use Spotify premium on my Moto X and I'm having volume issues. I'll be lis...

Joe

Community Legend

950 Views

3 replies

0 likes

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spotify connect not working when using phone as wireless router.

So im using my phone as wireless router and play music through the spotify on my laptop wich is connected to the wi-fi. the spotify connect (on laptop) does not recognice the phone because it is connected to the phones wi-fi and vice versa. i have no...

Casual Listener

So im using my phone as wireless router and play music through the spotify on my laptop wich is connected to the wi-fi. the spotify connect (on laptop) does not recognice the phone because it is co...

Joe

Community Legend

390 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify on S5 won't save to SD card

How can I get my offline lists to save to the SD card on my S5? The official spotify FAQ says that it chooses internal vs. external based on which has the most space. My internal has 6GB or so, whereas my external has about 30GB free. I'm running And...

Newbie

How can I get my offline lists to save to the SD card on my S5? The official spotify FAQ says that it chooses internal vs. external based on which has the most space. My internal has 6GB or so, where...

Joe

Community Legend

2541 Views

1 replies

0 likes

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  • 0 likes