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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396818 Views

547 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8471 Views

0 replies

7 likes

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Downloaded songs not playing on Android

I have Spotify Premium and the android app. I have download a playlist of Black Keys songs. The songs below will not play audio, the seconds will count as if the song is playing. At the end of these songs it will not continue on the the next song, it...

Casual Listener

 I have Spotify Premium and the android app. I have download a playlist of Black Keys songs. The songs below will not play audio, the seconds will count as if the song is playing. At the end of ...

DylanCristy

Regular

1515 Views

8 replies

0 likes

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Solved!! Offline Playlists

Hello, When I have made an album available offline on my Samsung Galaxy S2 Plus, and I un-check the 'Offline' button, does this automatically delete the list from my memory card? Thanks!

Casual Listener

Hello,   When I have made an album available offline on my Samsung Galaxy S2 Plus, and I un-check the 'Offline' button, does this automatically delete the list from my memory card?   ...

JetroWilliams

Casual Listener

529 Views

2 replies

0 likes

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Solved!! Problems connecting Fire HDX to Fire TV

Hi Team, I have a problem while connecting from my Fire HDX-Tablen App to Fire TV. I am in the same Network with my 3 devices: - Fire TV with Spotify Connect installed - Fire HDX Tablet with Spotify App from Amazon Appstore installed - Samsung Galaxy...

Regular

Hi Team,   I have a problem while connecting from my Fire HDX-Tablen App to Fire TV. I am in the same Network with my 3 devices: - Fire TV with Spotify Connect installed - Fire HDX Tab...

Daniel

Community Legend

13015 Views

6 replies

0 likes

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about the sd card and internal memory.

I just git a LG G3 , 32gb internal memory. I want to buy a 32 gb sd card , but where will the offline tracks save to?

Casual Listener

I just git a LG G3 , 32gb internal memory. I want to buy a 32 gb sd card , but where will the offline tracks save to?

Daniel

Community Legend

633 Views

3 replies

0 likes

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Solved!! 4th generation Kindle Fire HD

Hi I am a premium subscriber. I have bought a new generation Kindle Fire HD for my daughter, and the spotify app is 'not compatible with [my] device'. I am extremely disappointed: it was compatible with the previous generation. Is this being looked a...

Casual Listener

Hi I am a premium subscriber. I have bought a new generation Kindle Fire HD for my daughter, and the spotify app is 'not compatible with [my] device'. I am extremely disappointed: it was compatible w...

KateME13

Casual Listener

2576 Views

6 replies

0 likes

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Unfortunately spotify has stopped working

I have been paying for Spotify premium for a while. Recently, when I open spotify, it immediately tells me "Unfortunately spotify has stopped working". To get this to stop, I have to uninstall spotify, take out my battery, put my battery back in, tur...

Casual Listener

I have been paying for Spotify premium for a while. Recently, when I open spotify, it immediately tells me "Unfortunately spotify has stopped working".  To get this to stop, I have to uninstall...

Daniel

Community Legend

2460 Views

4 replies

0 likes

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Android and PC using Spotify Connect. Connects as a device, no control

I'm having an issue with Spotify Connect being fully functional. My Android phone connects to PC and shows my playlists but doesn't allow me to control music either way. PC does not show up on mobile app. The PC does have a WIRED connection to the ro...

Newbie

I'm having an issue with Spotify Connect being fully functional. My Android phone connects to PC and shows my playlists but doesn't allow me to control music either way. PC does not show up on mobile...

Daniel

Community Legend

3429 Views

3 replies

0 likes

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Spotify cannot be killed, constant network traffic

Android 4.4.2, LG G2, latest Spotify. According to Android System Info, Spotify is always running. If I kill it, it is immediately relaunched. At 10 AM, Spotify has caused network traffic worth 3 MB (My Data Manager). I can also see packets flowing t...

Regular

Android 4.4.2, LG G2, latest Spotify.  According to Android System Info, Spotify is always running.  If I kill it, it is immediately relaunched.  At 10 AM, Spotify has caused network t...

biterror

Regular

1046 Views

6 replies

0 likes

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'waiting to download' upon every attempt. Despite reinstall and allsettings correct me thinks

The phone is a Sony Xperia Compact and. I am. A spotify. Premium . I believe I have tried most posted solutions, like reinstall few settings. Changes. Please help, need tunes when in bush. No problem on old faithful phone.

Newbie

The phone is a Sony Xperia Compact and. I am. A spotify. Premium . I believe I have tried most posted solutions, like reinstall few settings. Changes. Please help, need tunes when in bush. No problem...

Daniel

Community Legend

3924 Views

1 replies

0 likes

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Ayuda Con Spotify Android

Todo iba bien. Pero el dia de hoy instale una rom personalizada en mi telefono e instale de nuevo Spotify pero al momento de abrir la aplicacion se cierra sola no dice nada de forzar cierre ni nada . Solo la incio y se cierra que puedo hacer .. (no p...

Newbie

Todo iba bien. Pero el dia de hoy instale una rom personalizada en mi telefono e instale de nuevo Spotify pero al momento de abrir la aplicacion se cierra sola no dice nada de forzar cierre ni nada ....

MichaelW

Community Legend

381 Views

1 replies

0 likes

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  • 1 replies
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Offline syncing has stopped ... HELP

This has happened a few times before ..... any one with this? playlist doesn't sync OR wont DL on your SD card Description Offline syncing has stopped as there's no space left on this device Example: playlist doesn't sync What are the steps you took ...

Casual Listener

This has happened a few times before ..... any one with this?   playlist doesn't sync OR wont DL on your SD card     Description  Offline syncing has stopped as the...

Daniel

Community Legend

465 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Choppy playback

Spotify problemsFor the last week or so, I've been having problems with the Spotify app on my Samsung Galaxy Ace GT-S5839I.The app starts fine but when the phone screen goes off into its standby mode, the music becomes really choppy. I've noticed tha...

Newbie

Spotify problems For the last week or so, I've been having problems with the Spotify app on my Samsung Galaxy Ace GT-S5839I. The app starts fine but when the phone screen goes off into its standb...

MichaelW

Community Legend

3130 Views

4 replies

0 likes

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[Android] Tracks sync very slowly

Which device(s) are you using? LG G3 What version is your iOS? Android 4.4.2 What quality are you syncing? Extreme On which device(s) is syncing slow? LG G3 On which device(s) is syncing fast (or "regular" speed)? Desktop (W7) If your tracks are sync...

Music Fan

Which device(s) are you using? LG G3 What version is your iOS? Android 4.4.2 What quality are you syncing? Extreme On which device(s) is syncing slow? LG G3 On which device(s) is syncing fast...

447 Views

0 replies

0 likes

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Buttons Too Small

Hello, I am finding the three dots button that enable you to access extra info on a playlist far too small. I am constantly skipping to that track instead where I may want to be looking at the album the track is on, or maybe queueing a song up. Gets ...

Regular

Hello,   I am finding the three dots button that enable you to access extra info on a playlist far too small. I am constantly skipping to that track instead where I may want to be looking at...

Daniel

Community Legend

995 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Downloading via cell with option off

Caused me to go over my limit because for some reason the app lost 30gb of music and began redownloaded it which seems to be a common occurrence with the appI would like a reimbursement that my cell service charged me for the glitch please

Visitor

Caused me to go over my limit because for some reason the app lost 30gb of music and began redownloaded it which seems to be a common occurrence with the app I would like a reimbursement that my...

Daniel

Community Legend

562 Views

2 replies

0 likes

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  • 0 likes

Solved!! Spotify hides when I click to artist in dell venue 8

I'm having a problem when I'm clicking in an artist name.....I'm using spotify in different devices, but I'm having this problem only in my tablet that is a Dell venue 8 As I could check, I'm not the only one Errors in dell venuue I tought that it wa...

Casual Listener

I'm having a problem when I'm clicking in an artist name.....I'm using spotify in different devices, but I'm having this problem only in my tablet that is a Dell venue 8 As I could check, I'm not t...

Onava

Casual Listener

1583 Views

2 replies

0 likes

8
dell
hides
Spotify
tablet
venue
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Organize songs in the android app

This has probably been suggested before but I would love to be able to sort my songs in my playlists directly on my phone. It would also be great if I got the option to sort my songs in the checkmark playlist (my songs/tracks) just because I love add...

Roadie

This has probably been suggested before but I would love to be able to sort my songs in my playlists directly on my phone. It would also be great if I got the option to sort my songs in the checkma...

Daniel

Community Legend

425 Views

1 replies

0 likes

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  • 1 replies
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Crashes when i open the app

Im using the samsung galaxy s4 Everytime i open spotify i receive a message saying 'Unfortunately, Spotify has stopped.' Ive reinstalled the app, restarted my device yet it still crashes. Any other suggestions or how to fix this problem? Thanks.

Newbie

Im using the samsung galaxy s4 Everytime i open spotify i receive a message saying 'Unfortunately, Spotify has stopped.' Ive reinstalled the app, restarted my device yet it still crashes. Any o...

Daniel

Community Legend

331 Views

1 replies

0 likes

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songs were available offline now they're not

One day I'm loving spotify and the hundreds of songs I had downloaded offline. The next none of them will play offline anymore. Says that they're waiting to download. There's a hndful of songs that are still playing. Even the playlists that I'm follo...

Casual Listener

One day I'm loving spotify and the hundreds of songs I had downloaded offline. The next none of them will play offline anymore. Says that they're waiting to download. There's a hndful of songs that a...

Daniel

Community Legend

531 Views

3 replies

0 likes

  • 531 Views
  • 3 replies
  • 0 likes

Solved!! spotify has stopped.

Hello everyone ! I have an issue since à week. Spotify crashes randomly on my phone with no apparent reason. My phone : Rooted Galaxy note 3I used foldermount to sync on my sd cardIt worked fine until Last week and now spotify Just crashes randomly. ...

Roadie

Hello everyone ! I have an issue since à week. Spotify crashes randomly on my phone with no apparent reason. My phone : Rooted Galaxy note 3 I used foldermount to sync on my sd card It work...

Daniel

Community Legend

5635 Views

50 replies

0 likes

Crash
SD-card
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