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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42469 Views
  • 65 replies
  • 25 likes
  • 42469 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878022 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878022 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26362 Views
  • 4 replies
  • 0 likes
  • 26362 Views
  • 4 replies
  • 0 likes

I am really disappointed

Ok, I know you have to earn money, so I'm OK with the ads but seriously we have to pay for change the song? 1/5 from me. I'm really disappointed.

  • Casual Listener
  • Ok, I know you have to earn money, so I'm OK with the ads but seriously we have to pay for change the song? 1/5 from me. I'm really disappointed.
  • kbrooksc
  • Community Legend
  • 423 Views
  • 3 replies
  • 0 likes
  • 423 Views
  • 3 replies
  • 0 likes

Downloaded playlists keeps redownloading

I use a HTC One Max. I've noticed that the app removes the playlists already donwloaded and redownloads them when i restart the app. Basically spotify is constantly downloading playlists. This happens EVERYDAY. I've tried switching devices, but also ...

  • Newbie
  • I use a HTC One Max. I've noticed that the app removes the playlists already donwloaded and redownloads them when i restart the app. Basically spotify is constantly downloading playlists....
  • Chappers
  • Casual Listener
  • 2483 Views
  • 4 replies
  • 0 likes
  • 2483 Views
  • 4 replies
  • 0 likes

Solved!! crossfade problem.

Hi I have spotify premium and I love the app. But latelety I'm having a issue with the crossfade. I like to use it all the time.. the issue is that I stops for like a second before the other song mixes in... I was hopeing you guys can fix it.. thanks...

  • Casual Listener
  • Hi I have spotify premium and I love the app. But latelety I'm having a issue with the crossfade. I like to use it all the time.. the issue is that I stops for like a second before the other song mix...
  • Belemsalazar
  • Newbie
  • 902 Views
  • 5 replies
  • 0 likes
  • 902 Views
  • 5 replies
  • 0 likes

Solved!! Android app not working

Every time I try to use the android app on my Samsung Galaxy tab the annoying message of 'Unfortunately, Spotify has stopped. Is this happening for others?

  • Casual Listener
  • Every time I try to use the android app on my Samsung Galaxy tab the annoying message of 'Unfortunately, Spotify has stopped. Is this happening for others?
  • Pmiller1208
  • Casual Listener
  • 3045 Views
  • 4 replies
  • 0 likes
  • 3045 Views
  • 4 replies
  • 0 likes

Solved!! Difference between download and offline.

On my playlists I have the option to download for use whle offline. Then there is trhe offline mode. I can toggle the offline mode on/off in my settings, or toggle it for each individual playlist. I understand that offline downloads this music for us...

  • Casual Listener
  • On my playlists I have the option to download for use whle offline. Then there is trhe offline mode. I can toggle the offline mode on/off in my settings, or toggle it for each individual playlist. I ...
  • jjfiveoh
  • Casual Listener
  • 4143 Views
  • 2 replies
  • 0 likes
  • 4143 Views
  • 2 replies
  • 0 likes

Option to turn volume leveling off?

I found a feature idea requesting to implement normalization or volume leveling for Spotify mobile versions. It would seem that this feature is now implemented. This is practical when you're listening in shuffle mode, but it sometimes degrades sound ...

  • Visitor
  • I found a feature idea requesting to implement normalization or volume leveling for Spotify mobile versions. It would seem that this feature is now implemented. This is practical ...
  • 394 Views
  • 0 replies
  • 2 likes
  • 394 Views
  • 0 replies
  • 2 likes

need to speak with someone

I could just be missing the contact customer service part, but I have looked all over for it. This is highly aggravating that we cannot send an email to someone and get our questions answered. I really do not care much for going to a forum and it bei...

  • Newbie
  • I could just be missing the contact customer service part, but I have looked all over for it.  This is highly aggravating that we cannot send an email to someone and get our questions answered.&...
  • SuperWisdom
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Laptop does not show on android app using Connect

I've started to discover Spotify Connect and thought I'd be able to play songs on my laptop using my phone via Spotify connect. However no device shows up on on my android phone. I know the phone is connected as it shows up on Spotify on my laptop......

  • Casual Listener
  • I've started to discover Spotify Connect and thought I'd be able to play songs on my laptop using my phone via Spotify connect. However no device shows up on on my android phone.   I know th...
  • Joeneunited
  • Regular
  • 2122 Views
  • 5 replies
  • 0 likes
  • 2122 Views
  • 5 replies
  • 0 likes

Moving to Vodafone

HI I am thinking about moving to the Vodafone plan and getting the new HTC ONE M8 phone, im happy with my Galaxy s2 and preimuim spoity account on there but i work for Vodafone now so get a great deal. My query is when i move to Vodafone and install ...

  • Regular
  • HI I am thinking about moving to the Vodafone plan and getting the new HTC ONE M8 phone, im happy with my Galaxy s2 and preimuim spoity account on there but i work for Vodafone now so get a great dea...
  • PedroPedro
  • Regular
  • 739 Views
  • 9 replies
  • 0 likes
  • 739 Views
  • 9 replies
  • 0 likes

Solved!! Missing song title

This song title is missing from search results:'Foolish' by Johnny Mathis

  • Casual Listener
  • This song title is missing from search results: 'Foolish' by Johnny Mathis
  • philipstokes
  • Casual Listener
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
  • 0 likes

downloaded music disappears

Hi! I'm using Spotify Premium to download music in my tablet (Samsung Galaxy Tab 3) and recently some of it disappeared. It seems that only the most recently added songs are available. This is especially upsetting because I pay for the Preium account...

  • Newbie
  • Hi!  I'm using Spotify Premium to download music in my tablet (Samsung Galaxy Tab 3) and recently some of it disappeared. It seems that only the most recently added songs are available. This is ...
  • Daniel
  • Community Legend
  • 427 Views
  • 2 replies
  • 0 likes
  • 427 Views
  • 2 replies
  • 0 likes

Disable album art

How do I disable album artwork taking over my lock screen?

  • Casual Listener
  • How do I disable album artwork taking over my lock screen?
  • Daniel
  • Community Legend
  • 3117 Views
  • 3 replies
  • 5 likes
  • 3117 Views
  • 3 replies
  • 5 likes

Solved!! Question about streaming while music is downloaded

As a premium user I've enjoyed being able to listen to my music even while offline on my phone. Unfortunately, in order for all my music to fit on my phone (16gb) I have to download the music into Normal Quality (96 kbs). This is fine for when I do n...

  • Regular
  • As a premium user I've enjoyed being able to listen to my music even while offline on my phone. Unfortunately, in order for all my music to fit on my phone (16gb) I have to download the music into No...
  • werepancake
  • Regular
  • 4440 Views
  • 4 replies
  • 0 likes
  • 4440 Views
  • 4 replies
  • 0 likes

SD CARD Problems! Help!

I've been a premium subsriber for about two years now. I've aquired ateast five more for you guys. So really want help or Im done forever. I have an older phone, Samsung Galaxy Stellar but its Iin great shape. I've used sd for offline spotify since y...

  • Casual Listener
  • I've been a premium subsriber for about two years now. I've aquired ateast five more for you guys. So really want help or Im done forever. I have an older phone, Samsung Galaxy Stellar but its Iin g...
  • Joe
  • Community Legend
  • 493 Views
  • 3 replies
  • 0 likes
  • Other
  • 493 Views
  • 3 replies
  • 0 likes

Solved!! spotify connect, android 2.2

Hi folks, I just noticed today that spotify connect has rolled out to my account - my iPad and HTC one x can control each other. Great stuff. Htc One x is on Spotify app version 0.7.6So I dug out an old HTC desire intending to use it at home, always ...

  • Newbie
  • Hi folks, I just noticed today that spotify connect has rolled out to my account - my iPad and HTC one x can control each other. Great stuff. Htc One x is on Spotify app version 0.7.6 So I dug ou...
  • redswan
  • Casual Listener
  • 4900 Views
  • 5 replies
  • 1 likes
  • Connect
  • 4900 Views
  • 5 replies
  • 1 likes

[Minor bug] Bug when playing through Spotify connect

When I played some songs through connect that I have offline on my phone but not on my tablet, I noticed the remote won't have any metadata (except the time of the song). For example, I played a song called The Mark over connect. When I opened fullsc...

  • Casual Listener
  • When I played some songs through connect that I have offline on my phone but not on my tablet, I noticed the remote won't have any metadata (except the time of the song).  For example, I played ...
  • Joe
  • Community Legend
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

API access music "offline"

Hi, I am investigating building an alarm clock app for Android that exclusively plays Spotify music as alarms.I have a feature request in mind. I have lots of music downloaded to my phone, and I would like to be able to wake up to it without streamin...

  • Newbie
  • Hi, I am investigating building an alarm clock app for Android that exclusively plays Spotify music as alarms. I have a feature request in mind. I have lots of music downloaded to my phone, and I ...
  • Joe
  • Community Legend
  • 1403 Views
  • 1 replies
  • 1 likes
  • 1403 Views
  • 1 replies
  • 1 likes

Spotify + Samsung WAM

Hello!I'm having trouble to connect my phone and tablet to my samsung wam unit. I can play the Tunein application without any problems. But spotify can't find my speaker allthough they are connected to the same wifi.Does anybody have a solutions to t...

  • Newbie
  • Hello! I'm having trouble to connect my phone and tablet to my samsung wam unit. I can play the Tunein application without any problems.  But spotify can't find my speaker allthough they are c...
  • Joe
  • Community Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Unable to sync Facebook, user name string of #s, no pic.

Hi, I'm on a Galaxy S4. A mod tried to fix my problem of not being able to sync with Facebook [random #s as username, no pic] but was unable, they deleted my account and moved my playlists over to a new account, one that was not signed in through Fac...

  • Casual Listener
  • Hi, I'm on a Galaxy S4.  A mod tried to fix my problem of not being able to sync with Facebook [random #s as username, no pic] but was unable, they deleted my account and moved my playlists over...
  • JFe138
  • Casual Listener
  • 404 Views
  • 2 replies
  • 0 likes
  • 404 Views
  • 2 replies
  • 0 likes

Solved!! How to activate the Bassbosst

Hello, it is possible to activate the grey bassboost function? http://s14.directupload.net/images/140808/88b9w28n.png

  • Visitor
  • Hello,   it is possible to activate the grey bassboost function?   http://s14.directupload.net/images/140808/88b9w28n.png
  • user-removed
  • Not applicable
  • 874 Views
  • 2 replies
  • 0 likes
  • 874 Views
  • 2 replies
  • 0 likes