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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 735 Views
  • 0 replies
  • 4 likes

songs skipping ahead

Im a premium account user and my Spotify keeps skipping ahead songs when using my Android app on my HTC One phone. This happens with synch, playlists and normal streaming with and without headphones. I have tried factory reset of my phone and uninsta...

  • Casual Listener
  • Im a premium account user and my Spotify keeps skipping ahead songs when using my Android app on my HTC One phone. This happens with synch, playlists and normal streaming with and without headphones....
  • Daniel
  • Community Legend
  • 772 Views
  • 1 replies
  • 0 likes
  • abdroid app htc one
  • 772 Views
  • 1 replies
  • 0 likes

spotify Grey screen

Recently after re-instaling the spotify app I do only get a Grey screen with a not working menu button.On Xperia t android 4.3. Does somebody know how to solvent this problem?

  • Casual Listener
  • Recently after re-instaling the spotify app I do only get a Grey screen with a not working menu button. On Xperia t android 4.3. Does somebody know how to solvent this problem?
  • Brandtair
  • Casual Listener
  • 3913 Views
  • 2 replies
  • 0 likes
  • 3913 Views
  • 2 replies
  • 0 likes

How to "disconnect" by android phone and laptop?

I want to use them for different playlists and I don't want one to change the other one. It worked the way I wanted it until I upgraded the laptop version of spotify and I want to change it back to the way it was. I cannot see any options to do this.

  • Roadie
  • I want to use them for different playlists and I don't want one to change the other one.   It worked the way I wanted it until I upgraded the laptop version of spotify and I want to change i...
  • EarlPurple
  • Roadie
  • 1624 Views
  • 4 replies
  • 0 likes
  • 1624 Views
  • 4 replies
  • 0 likes

Losing last playing track when closing and re-opening app after a while

Hi all. I'm a Premium user, using Spotify 1.4.0.631 on a Nexus 5 with Android 4.4.4. Here's the typical situation where I find the bug I wish to report: - I download tracks to listen in offline mode - I play offline music, then later I pause a track ...

Screenshot_2014-09-18-13-01-04.png
  • Music Fan
  • Hi all. I'm a Premium user, using Spotify 1.4.0.631 on a Nexus 5 with Android 4.4.4. Here's the typical situation where I find the bug I wish to report:   - I download tracks to listen in of...
  • Daniel
  • Community Legend
  • 1518 Views
  • 3 replies
  • 0 likes
  • 1518 Views
  • 3 replies
  • 0 likes

Spotify crashes when opening open.spotify.com link.

Today I was trying to open a song from the browser. But spotify keeps crashing when opening the link.

  • Casual Listener
  • Today I was trying to open a song from the browser. But spotify keeps crashing when opening the link.
  • Daniel
  • Community Legend
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

Solved!! Spotify crashes / shuts down Note 3

Description When I listen on Note 3, after a while of changing the songs the sound is gone and after a few second the phone restarts or shuts down. Spotify is in version premium. Issue appears in offline mode, as well as online mode. What are the ste...

  • Newbie
  • Description When I listen on Note 3, after a while of changing the songs the sound is gone and after a few second the phone restarts or shuts down. Spotify is in version premium. Issue appears in o...
  • Daniel
  • Community Legend
  • 4390 Views
  • 30 replies
  • 0 likes
  • 4390 Views
  • 30 replies
  • 0 likes

Usuario Premium le sale el modo sin conexión cuando no está activado

Hola buenas, el problema está en que soy usuario Premium (mi cuenta caduca dentro de 1 año y medio) y el dispositivo me dice todo el rato que estoy sin conexión aunque tenga desactivada la opción de escuchar música sin conexión. No puedo utilizar la ...

  • Casual Listener
  • Hola buenas, el problema está en que soy usuario Premium (mi cuenta caduca dentro de 1 año y medio) y el dispositivo me dice todo el rato que estoy sin conexión aunque tenga desactivada la opción de ...
  • Daniel
  • Community Legend
  • 550 Views
  • 3 replies
  • 0 likes
  • 550 Views
  • 3 replies
  • 0 likes

PLEASE FIX SMS and email notifications still non existent.

I am getting really mad that spotify fixed the issue with not being able to hear directions from an app, but still never fixed the issue that they will not play notifications (really low to the point you can't hear it). I drive long distance all the ...

  • Newbie
  • I am getting really mad that spotify fixed the issue with not being able to hear directions from an app, but still never fixed the issue that they will not play notifications (really low to the point...
  • Daniel
  • Community Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Reordering songs in playlists - is this possible?

On the desktop app I can reorder songs in my playlist. I usually put them in the order I like listening to them. I can't find a way to do this on the android app. Is this just a key missing feature or am I just not seeing how to do it. Is it possible...

  • Casual Listener
  • On the desktop app I can reorder songs in my playlist.  I usually put them in the order I like listening to them.  I can't find a way to do this on the android app.  Is this just a key...
  • Joemommaspotify
  • Roadie
  • 532 Views
  • 4 replies
  • 0 likes
  • 532 Views
  • 4 replies
  • 0 likes

Playlist won't update on Galaxy S5

Hi, I've had this problem for 2 days now. I've updated a playlist on my computer, and it works as usual. And no problem the 100 times before that either. But now the last time, sure, the playlist was still in my phone. But there was no tracks in it.....

  • Newbie
  • Hi, I've had this problem for 2 days now. I've updated a playlist on my computer, and it works as usual. And no problem the 100 times before that either. But now the last time, sure, the playlist w...
  • Daniel
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! Galaxy S4 sound level

When equalizer is turned off sound level is higher than when it is on. Why is this and how can I get the higher sound levels?

  • Newbie
  • When equalizer is turned off sound level is higher than when it is on. Why is this and how can I get the higher sound levels?
  • raypalmer22
  • Newbie
  • 461 Views
  • 2 replies
  • 0 likes
  • 461 Views
  • 2 replies
  • 0 likes

All albums have vanished from the spotify app.

A couple of days ago all my saved albums and songs I had downloaded vanished in the spotify app. The albums are still available in Windows though. Is there anyway to resinq the mobile app with the albums I saved in the windows version? I don't care i...

  • Casual Listener
  • A couple of days ago all my saved albums and songs I had downloaded vanished in the spotify app. The albums are still available in Windows though. Is there anyway to resinq the mobile app with th...
  • Contra
  • Casual Listener
  • 377 Views
  • 2 replies
  • 0 likes
  • 377 Views
  • 2 replies
  • 0 likes

Can't find albums

I have spotify on my computer and synched to my phone. For some reason all the albums on my computer are not showing up on my phone How do I find them.

  • Casual Listener
  • I have spotify on my computer and synched to my phone. For some reason all the albums on my computer are not showing up on my phone  How do I find them.
  • Daniel
  • Community Legend
  • 369 Views
  • 4 replies
  • 0 likes
  • 369 Views
  • 4 replies
  • 0 likes

Solved!! No sincroniza

Tengo una cuenta premium y quiero sincronizarla mis archivos locales con mi celular android pero no se puede. Los conecto a la misma red pero no sale en Mis Dispositivos mi celular, ya reinicie la computadora y el celular y nada. Que debo hacer? Grac...

  • Newbie
  • Tengo una cuenta premium y quiero sincronizarla mis archivos locales con mi celular android pero no se puede. Los conecto a la misma red pero no sale en Mis Dispositivos mi celular, ya reinicie la ...
  • Daniel
  • Community Legend
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Do local files synced to Android from PC count against 3333 limit?

If I have local files on my PC, drop those files into a playlist, and sync that playlist on my Android phone for offline use, does that count against my 3333 offline sync limit on my phone? Thanks! (Extra credit if the answer to above question is no:...

  • Regular
  • If I have local files on my PC, drop those files into a playlist, and sync that playlist on my Android phone for offline use, does that count against my 3333 offline sync limit on my phone?   ...
  • dinomight
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

"This track is not availible" when restarting/resuming Spotify

Hi, Description For a while now (some months?) I've experienced an annoying bug that I would like someone from the Spotify team to investigate. I have synced a couple of albums and usually I listen to those (via "Your Music" -> "Albums") and I am onl...

  • Music Fan
  • Hi,   Description For a while now (some months?) I've experienced an annoying bug that I would like someone from the Spotify team to investigate.   I have synced a couple of album...
  • 370 Views
  • 0 replies
  • 1 likes
  • 370 Views
  • 0 replies
  • 1 likes

Problema con reconocimiento de spotify

Buenas, me gustaría saber si alguno tiene alguna para mi solucion: resulta que tengo la tablet jazztel tab 10.1 que sino me equivoco es del fabricante i-Joy y resulta que descaro spotify y lo detecta como si fuese un telefono normal y corriente. Grac...

  • Newbie
  • Buenas, me gustaría saber si alguno tiene alguna para mi solucion: resulta que tengo la tablet jazztel tab 10.1 que sino me equivoco es del fabricante i-Joy y resulta que descaro spotify y lo detecta...
  • Daniel
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Solved!! [Nexus 4] "Take Me to Church" plays on my PC, while it does not on my android phone.

Hi, I use Spotify premium with my PC and android phone regularly. The song "Take Me to Church" by Hozier doesn't seem to play on my phone. I have no other problem with other songs. I do not install any 3rd party software on my Nexus, and everything i...

  • Casual Listener
  • Hi,   I use Spotify premium with my PC and android phone regularly. The song "Take Me to Church" by Hozier doesn't seem to play on my phone. I have no other problem with other songs. ...
  • besirkurtulmus
  • Casual Listener
  • 1092 Views
  • 5 replies
  • 0 likes
  • hozier
    nexus
    song wont play
  • 1092 Views
  • 5 replies
  • 0 likes

Spotify pauses at high volume warning level even on loudspeaker

Hi, I'm using a Galaxy Note 3 with Android 4.4.2When I'm using my headphones, my phone normally warns me when I increase the volume for music apps, Spotify included, past a certain point around maybe 75%.Recently though I've noticed that when I liste...

  • Regular
  • Hi, I'm using a Galaxy Note 3 with Android 4.4.2 When I'm using my headphones, my phone normally warns me when I increase the volume for music apps, Spotify included, past a certain point arou...
  • Daniel
  • Community Legend
  • 958 Views
  • 4 replies
  • 0 likes
  • bug
  • 958 Views
  • 4 replies
  • 0 likes

Shuffle play even though I have a premium account

Hello, I have Premium account on a Moto G. I only have the option to "shuffle play" I have clicked on the art work and stopped shuffle - but still only have the "shuffle play" option. I have cleared cash and data and uninstalled Spotify. Restarted ph...

  • Newbie
  • Hello, I have Premium account on a Moto G. I only have the option to "shuffle play" I have clicked on the art work and stopped shuffle - but still only have the "shuffle play" option. I have cl...
  • Daniel
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes